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Business Profile

Roofing Contractors

EMS Roofing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EMS Roofing LLC contacted us in August 2024 to assist with having our roof replaced. *** handled working with the insurance company and adjusters. We received a check from the insurance company for $10,761.77 in February 2025. We provided same amount to EMS on 3-31-25 via a personal check since the insurance check was made payable to us. On May 15, 2025, we received a text from *** advising they would start our roof the first week of June weather permitting. On June 7, 2025 I sent *** an email advising we received the final check from the insurance company. On June 10, 2025, the *** office manager spoke to my husband asking when she could pick up the check. My husband stated that we would not be providing the check until the work was finished since we already gave them almost $11k and the work was not even started. The office manager advised that she would speak with Mr. ***** (owner) and have him call us. Since that June 10th phone call, we have not received any updates, phone calls, etc. from *** or their staff. We have sent numerous emails, phone messages, text messages. On July 14th while trying yet again to reach ***, the office manager did pick up the phone and when I told her who was calling, she replied that she could not talk now and that she would have to call me back. We received no return call. At this point, we would like our money returned. Your assistance is greatly appreciated.

EMS Roofing LLC is NOT a BBB Accredited Business.

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