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Business Profile

Heating and Air Conditioning

DiBiase Heating and Cooling Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for DiBiase Heating and Cooling Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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DiBiase Heating and Cooling Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have been customers with ********************************************* and ****************** for at least 5 years now to conduct Preventative Maintenance on our Daiken Ductless Split System (Multi-Zone), Model # 4mx36nmju Serial #*******. We noticed a problem with our system during the last week of May 2025. Because we have a longstanding relationship with Dibiase ***** they were called to diagnose our issue with our (1) indoor floor unit not working. During this time, we have (2) other wall -mounted indoor units which were working efficiently and kept our house cool with no issues prior to their diagnosis and, including the same-day the technician arrived to our home to ***lace the control boards that was recommended by the ***resentatives of the company. (See Estimate # ********* for the amount of $2,880.00)At the time of service, on June 30, 2025 the boards that were ordered and paid for were ***laced; however, the technician **** turned on our outside unit and it started smoking and he pulled the new board that was installed and showed me it had a burned **** on it. Because of this, now my (2) wall units which were working efficiently now no longer works. At this point, I do not have any air conditioning in my home during one of the hottest 90 degree weeks of the year. **** recommended that I will need to ***lace my entire system with a new ***lacement and I asked about seeking a half of my refund which he said that would be up to the sales ***. ** departed my home about 5pm. The following day on July 1, 2025 I called the office and spoke to the Ofc Manager, *****, who offered to send out a Sr. *********** to check out the issues I now have. On July 2, 2025 , I was home when 3 technicians showed up from 2pm -5pm to check outside, the circuit breaker, and the boards which were previously ***laced. Again, no luck and I was provided with same information of considering a new unit.I called both the sales *** and the owner of the company requesting a refund of half the invoice.

      Business Response

      Date: 07/21/2025

      We have contacted this customer to resolve the issue and the deposit paid has been refunded. There was a miscommunication between the office and the customer, which led the customer to believe we would not provide them with their deposit back. Please advise next steps to having this complaint removed. 

      Customer Answer

      Date: 07/22/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******/****** *****

    DiBiase Heating and Cooling Company is BBB Accredited.

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