Business ProfileforSERVPRO of Reading

I had a terrible experience recently with ServPro of Reading/Pottsville. Not with the employees, but specifically with the owner Timothy W*****. Long story short…he initially sent a crew to do a consultation and they found water damage (I had sewage pipes burst in a closet in my downstairs..it was a mess). I was never given official results of that consult, but was contacted by them a week later to set up an appointment for them to come for what I assumed was treatment of the damaged areas. He then arrived with a totally different crew and told me suddenly there wasn’t any damage worth treating. He was condescending, arrogant, and rude to me in my own home. He insinuated that I was wasting their time because the area was no longer wet (well because the initial damage had happened three weeks prior at that point and I had the worst removed at that point and fans and dehumidifiers running). So why even send a second crew if your own consultation did not warrant it??! Makes no sense. He made me feel as if this was somehow all my fault. I suffer from asthma and other respiratory issues and I had lost sleep since I had this water damage and wanted to be sure I wasn’t living with any type of mold. Timothy W***** was rude on the phone from day one, to being rude to me in my home. I ended up having another company do the job. I would never recommend him to anyone. I had tried several times to then follow up with him by phone, but conveniently every time I called he was “unavailable” or “in a meeting”, and he never called me back, so he left me no choice but to take to leaving this review (among others). I am a reasonable woman and it didn’t have to go this way. And just to clarify, his employees were polite gentleman the entire time, and I’m sorry they have to work for him.

The facts of this case are not being displayed correctly. This person has never been a customer of Servpro of Reading / Pottsville. We do not have nor does she have an authorization for work. We were offered an assignment from her insurance company but on several occasions she has stated that she had her own contractor that did work in repairing her sewer damage. She also stated that she would not pay us and did not want a claim from us so that her insurance rates would not be affected. We reported this to the insurance company when she cancelled our services in person. I don't understand the rude comments as I personally was on site due to the complexity. The insurance company sent out an adjuster to her home and the adjuster did not write a scope of work and we cancelled the assignment. My team was with me so the two people that were on the job can attest to the the interaction if necessary.