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Business Profile

RV Services

Mikes Mobile RV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 30th of July 2025 I contacted Mikes Mobile RV Company with reference to a faulty AC unit, It was arranged that I would visit the facility on the 31st to have the unit diagnosed. Upon completion of the diagnosis it was determined that the unit would need to be replaced. I have an extended warranty however, the owner indicated that it would be a lengthy process and would be quicker for me to pay for the unit and submit my claim after the repair was finalized. I agreed to this and the unit was ordered and installed on the following day of 01 August 2025 Upon completion I texted the owner my warranty identification number and the contact number for Good ***, On the 15th of August I inquired with my warranty company as to the status of my claim and they informed me that no claim had been submitted. I contacted the business and he said he had called and that someone there must be playing games, I have utilized this company for several other issues and I know that anytime an inquiry is made of an account the date and purpose of the call is ALWAYS documented, He indicated on this day he would follow up Today ,the 25th of August I made an additional inquiry with Good *** and at this point there has been no contact made by the repair company. I tried calling them and got no answer so sent a text asking them to contact me and there has been no contact by them, If I would have known that they would not follow up with my warranty company I certainly would not have made arrangements for them to conduct any business with me If the business does not fulfill obligation to contact the warranty company I would proceed to collect funds from the business due to misrepresentation of services

    Business Response

    Date: 09/16/2025

    ******* ******

    Mikes mobile rv informed Mr ****** that he would need to contact his warranty company and *** ***** APPROVAL for any warranty work he would like to get coverage for. Then his warranty company would reach out to Mikes Mobile rv for diagnosis of the Ac unit. Mr ****** did not get ***** approval  my best guess because his warranty company never contacted us. We would be glad to provide the paperwork to the warranty company, but we will not be calling them based on this complaint. the invoice is what he must get approved by warranty company 

    Customer Answer

    Date: 09/16/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23798361

    I am rejecting this response because:
    The business indicated that prior approval would be lengthy and due to time restraints he would complete requested work and follow up with warranty immediately following for which on same day of install he was provided with warranty information.  All the business needs to do is contact the warranty company for which they have the information and start the process  The company certainly lacks any regard for what they indicate they will do and follow up for the procedures.  
    Regards,

    **** *******








    Customer Answer

    Date: 09/17/2025

    this issue has been resolved to the satisfaction of all parties concerned and would like to dismiss this complaint at this time   thank you

Mikes Mobile RV is NOT a BBB Accredited Business.

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