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Business Profile

New Car Dealers

Gibbons Ford LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gibbons Ford LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gibbons Ford LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car in to Tasca **** for recalls one was the computer system they wiped it and reprogramed it I've had it back their twice because my screen is not working properly they checked it out and they said I have to pay for it to get fixed I was just there again they said I have to pay they caused this problem and need to fix it

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a new Ford ****** on December 2022 with the Purchase ***** Ford gave me $212.00 in credit for oil changes I have 9800 miles on my truck I just had my second oil change last week the first one was in the summer the total so far is $145.00 used on my ford credit I should have $67.00 left for my next oil change they are saying I owe them $12.00. I call them and tried to fix this problem and asked for a itemized bill for the last year they will not send me a copy not sure why they are giving me a hard time over one more oil change I'm a senior citizen and my health isn't the best could you please help.

      Business Response

      Date: 12/07/2023

      To whom it may concern,

      This matter was actually handled prior to receiving this complaint. However, I spoke with ******************** today and confirmed that it has been rectified. 

      Sincerely,

      ***********************

      General Manager

      **********

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When it rains water is leaking though headliner. Took vehicle to ********** on February 27th after I paid $157.94 for a diagnostic. They told me water was coming in though roof rails.. Ordered new roof rails, scheduled me on April 26th to change roof rails of $654 47.On April 1st,I got in my car and again headliner and drivers side and passenger side seat was soaking wet due to a rain storm the night before.. Contacted ********** scheduled me to come in on May 5th.. They did another diagnostic and said I would need a whole new sunroof track that would cost around $2600.00.They were ordering the part and said it would be in by Aug 2nd. Service dept never called. Spoke to the General manager on June 17th. He was supposed to call back once he got more info.. Never called back.. I left a vm on Aug 28th,haven't returned my call.. My problem wasn't fixed in the beginning. I'm requesting to have my money refunded of a total of 812.41. 

      Business Response

      Date: 09/19/2023

      This issue is being resolved. The customer had been called numerous times; we did not receive any return calls. I have spoken with the customer and are working out a plan to repair the vehicle and reduce the final bill by the amount originally paid. Unfortunately, this was a one of two solutions and the first one was not the source of the leakage. There was no way of knowing which it would be.

       

      ***********************

      Customer Answer

      Date: 09/26/2023

      I have spoken to ***** on Sept 21, 2023. He has agreed to either, give a full refund, or discount the amount of the refund towards another part. I will contact ***** on my decision.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/30/2022 I purchased a 2 years old Ford ******* from Gibbons Ford, (Now ***** Ford) I purchased the vehicle with 1 year remaining ford manufacturers warranty, after bringing the vehicle home I discovered that the heated steering wheel was not working, I contacted the dealer and they had the vehicle in for repair. The were unable to repair the vehicle and told me that replaced part was needed. This has been going on now for over 1 year, they take the vehicle in and cannot repair it. The last visit was 3 weeks ago, during the 1 and half weeks the vehicle was in their workshop they called me and told me that the vehicle was sold with ****** seats, when I purchased the vehicle the vehicle apparently did not have these. I do not know what these are. They are now telling me that the warranty is invalid because the vehicle was modified, the seats are ford seats. It appears to me that I was sold something under false information because the vehicle sticker does say ****** seats and now both Ford and the dealer are ignoring me. Attached is the window sticker from the vehicle and the latest chat message script from Ford. I called for directly and was told that because the vehicle does not have the original equipment they will no cover Warranty, the dealership is not returning my calls.

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off 2008 **** F250 at Gibbons Ford in ******************* on July 31 for August 1 appointment to replace tailpipe/muffler and vehicle inspection. Received a phone call the following week that the muffler was on backorder, should be in by end of August. Vehicle was left at dealership to wait for part. In late August the promise date was moved to September, in September moved to October, in October moved to December. After the October update I went in to retrieve the vehicle un-repaired. I was told that the catalytic converter had been stolen off the vehicle and it was not drivable. They would not say when this theft happened. Gibbons associate said their insurance would replace the cost of the catalytic converter but they were currently out of stock. ********************************* said the converter would be in stock on November 11. So far it has not been repaired. I stopped in on December 7 to speak with *******. He would not leave his office to speak to me. I asked an associate for a copy of the police report (they said they didn't file one) and a copy of the insurance claim (they said no). I have contacted Ford Motor Co. customer service but they have not been able to get any movement either. In the meantime, Gibbons Ford has been sold to a new owner. The truck was drivable when I took it in. It is not drivable now. I need my truck, now we are in winter weather and I do not have a 4WD vehicle. I checked online and the catalytic converters appear to be in stock at Ford.

      Business Response

      Date: 01/11/2023

      Morning,

      I apologize for the late response; we have just gone through a buy/sell and emails have changed. Some have been forwarded and some not. We in fact had the customers vehicle towed to a garage of their choice and no charge to them. If we were at fault, we would have repaired the vehicle at no charge to them. The catalytic converter was stolen while on property, converters have been on national backorders everywhere. The customer refused to turn the claim into their insurance company despite our work orders stating that we are not responsible for theft or damage. However, if we could have gotten the converter, we would have taken care of it for the customer. We have aways and will always own our errors and make the right decisions to satisfy our customers however in this situation we did nothing wrong.

      Regards,

      ***********************

      Customer Answer

      Date: 01/11/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      They assured us that they would cover the replacement cost of the converter. Never did they tell us that this would be our responsibility.

      We have moved the vehicle to another location and will take legal action with Gibbens Ford (now *****) once the repair is completed which should be in one week. 

      Regards,

      *********************

    Gibbons Ford LLC is NOT a BBB Accredited Business.

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