Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached two documents - one that is every charge *** charged on my credit card and one that is my statement of every service I received. *** charged my credit card $50 for every appointment/group I attended. My insurance paid for a majority of my treatment, including the groups I was charged for. I am owed approximately $1800.00 from ***. It has been 2+ months of going back and forth with ***. Each time I call, all I'm told is they are "working on it." I was told it would only take 45 days to receive my refund but it has now been well over 45 days. I have now been told two weeks in a row that I would receive it by the end of the week. I, of course, have not received it. I have no idea what to do at this point but I need my refund. This is A LOT of money to withhold from a person. I truly believe they are taking advantage of alcoholics and addicts. How many other people have they done this to? If I hadn't first noticed the charges were not correct, I truly believe they would have just kept my money.

  Business Response

  Date: 10/24/2024

  Good afternoon,

   

  On October 24th, 2024 I received your complaint regarding the timeliness of your refund, dated October 17th, 2024.  Having reviewed your account after your claim was adjudicated by your ****************** it was determined you are entitled to a refund.  That refund was approved and processed to your credit card on file on October 9th, 2024.  Please check with your credit card company to verify.  If you still have any concerns or questions having done so, please feel free to reach out to me directly and I will be happy to further assist in this matter.

   

  Sincerely,

   

  ***** A *******

  Interim CEO RCA-Devon

  ****************************************************************************

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023, I made a down payment and set up a payment schedule with Recovery Centers of America so that my husband could be admitted. At the time, the down payment and payment plan was based on our deductible and I was told that if the insurance company paid the full amount, I would be reimbursed. I paid a total of $1,300 and in March of 2024, while doing my taxes, I saw that the insurance company had in fact paid the claim in full since his hospital stay prior to being admitted to *** met the deductible. My first call to them to say that they owed me a refund was on 3/20/24. I called again on 4/18, 5/7, 6/20, 7/9, 7/12, 7/22, 8/6, & 8/12 with no resolution. My call on 7/9 informed me that I had been refunded the money. I told them I hadn't and if they did refund the money, they should have proof they can forward to me. Either records showing a wire transfer to my checking account or a cleared check. I also complained that ******, the service they use to collect payments, still showed and even today, still shows that I have an outstanding balance of $5,624 which they have not cleared. I would like to have my full $1,300 in payments refunded to me, as the insurance company paid the full claim. I have attached a statement from the insurance company that shows the total amount of the claim with a column that says "My Cost" which shows $0 for the transactions with ***, and a screen printout from ****** that shows the payments I made and the balance it says is still outstanding.

  Business Response

  Date: 10/11/2024

  Dear Ms. ******************** style="font-size: 0.875rem;">Having received your BBB complaint I looked into the matter.  I found that the refund of $1,300 was approved some time ago.  I asked of proof of payment and our records indicate that while the refund was approved, it has not cleared our accounts.  I want to apologize for the misstep that caused a delay in your refund.  I have requested the refund be processed expeditiously.  Because it has been sometime since the original request, we have to cut a check and mail it to you.  The refund is being sent to the ****************** address listed in this complaint.  If this is not the correct address or if you have not received it in 7-10 days please reach out to me directly at ************** so I may personally follow up and make sure you receive it.
  

  Again I apologize for the delay.

  Sincerely,
  

   

  ***** A *******

  Interim CEO RCA - Devon

   

   

   

  Customer Answer

  Date: 10/27/2024

  I did receive the refund check as promised in the last message from them and the portal shows the balance due has been cancelled.