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Business Profile

Venison

Highbourne Deer Farm

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 10, 2025 from Highbourne Deer Farm. It consisted of 1 order of; a two pound pack of Venison ground burger; 1 order of 3 oz Venison Steaks; and 1 order of Venison Bologna. I ordered this as a gift for my son. My order was received on Thursday July 17th, 2025. It arrived in a Styrofoam box. It had 3 small liquid ice packs inside of the box; which were all melted. The meat was not frozen and the meat was not even cold. Everything inside of the box; including the melted ice packs were room temperature. I emailed the farm after receiving my order; on Thursday July 17th; informing them of how my items arrived. I also inquired whether the meat was edible or not. I received no response from the farm regarding my concerns/questions. I researched online the proper way deer meat should be shipped and proper temperature to ensure edible meat once received. Room temperature is not edible or acceptable. I also came upon several negative reviews of the company regarding the same issue. Shipping issues, no response, and receiving rotten meat. Very disappointed I received my order rotten and even more so; no response from the company. I emailed them again this morning July 19, 2025 and requested a refund.

    Customer Answer

    Date: 07/21/2025

    The business responded to my request for a refund on Saturday July 19th, 2025.   They stated they would submit a refund to me since the meat arrived spoiled.   I will update once I receive the refund from the company.

    Customer Answer

    Date: 07/21/2025

    The company; Highbourne Deer Farm has processed my refund.     Case and complaint can now be closed as all has been resolved.

    Thank you.

    ******** ******

Highbourne Deer Farm is NOT a BBB Accredited Business.

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