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Business Profile

Mental Health Services

Cognitive Behavior Institute, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Cognitive Behavior Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cognitive Behavior Institute, LLC has 3 locations, listed below.

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    • Cognitive Behavior Institute, LLC

      125 Emeryville Drive, Suite 230 Cranberry Twp., PA 16066

    • Cognitive Behavior Institute, LLC

      1910 Cochran Rd Manor Oak 2 Suite 325 Pittsburgh, PA 15220

    • Cognitive Behavior Institute, LLC

      201 Penn Center Blvd Ste 520 Bldg 1 Pittsburgh, PA 15235-5442

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cognitive Behavior Institute charged $182 to our FSA card. It should have only been $40 (copay). The insurance company's Explanation of Benefits (EOB) form explains that the charge should only have been $40. I called Cognitive Behavior Institute 5 times once the error was caught. I get their answering service and left numerous messages asking for a call back. The merchant will NOT return calls. I have asked for the $142 to be refunded, but they do not respond. I am now out the $142 and have had my FSA card frozen because I cannot get a hold of ANYONE at Cognitive Behavior Institute office.

      Business Response

      Date: 10/23/2024

       

       

       

      This person is not a patient of ours!  

      ***** ************ 

    Cognitive Behavior Institute, LLC is NOT a BBB Accredited Business.

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