Complaints

This profile includes complaints for PLS Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PLS Logistics

  2000 Westinghouse Dr Ste 201 Cranberry Twp, PA 16066-5238

• 

  PLS Logistics

  2100 Wharton St Ste 515 Pittsburgh, PA 15203-1691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 7/14/22
  Amount of money paid: $1,953.65.
  What the business committed to provided me: Shipping and additional insurance to cover the value of the shipment.
  The nature of the dispute: Fraud and misrepresentation of facts leading to monetary loss and damages.
  Whether the business has tried to resolve the problem: The business refuses to resolve the problem.
  Payment number: ****************

  Business Response

  Date: 03/07/2023

  Good Afternoon,

   

  There was a claim on this customer's delivery. 

   

  Was a claim for $ 23,750.00
  
  Claim was tariffed down to $1781.25.

   

  Attached is the letter to the carrier, ABFS. 

   

  Thank You,

   

  PLS

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The broker - Matt J*** at PLS Logistics, said that the amount that I paid for shipping ($1,953.65) included insurance for the value of the cart up to $27,350. The cart was damaged to the point of being worthless during transit, and I filed a claim, only to find out that the cart was NOT insured for the full value. The broker lied, and as a result, we are at a loss of the cart which cost us over $13,000.
  
  
  
   
  
  Regards,
  
  
  
  ******** ******

  Business Response

  Date: 03/09/2023

  Good morning.  I am general counsel for PLS.  We take our customer care and satisfaction seriously, and it is how we have made a name for ourself in the industry.  I have copied the relevant sections of her contract below.  The customer did not request or pay for Excess Liability Coverage (ELC), as clearly defined in the contract.  Therefore, her cargo was covered under the lesser of the service provider's liability, in this case being $1.25 per pound of cargo.  While I completely understand the customer's frustration, it is the legal amount she was entitled to from the service provider.  As the broker, we can only enforce the terms of the service agreement.  I hope this helps to explain any further issues.

  ARCBEST'S AND SERVICE PROVIDER'S LIABILITY FOR A SHIPMENT MOVING UNDER THIS RATE QUOTATION IS 
  LIMITED TO THE LESSER OF: 
  (A)  $1.25 USD PER POUND FOR NEW ITEMS, 
  (B)  $0.10 USD PER POUND FOR ITEMS THAT ARE NOT NEW, 
  (C)  $10,000 USD PER SHIPMENT, OR 
  (D)  ACTUAL VALUE OF THE COMMODITY 
  UNDER NO CIRCUMSTANCES WILL ARCBEST OR ANY SERVICE PROVIDERS BE LIABLE FOR INDIRECT, INCIDENTAL 
  OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT DISCLOSED OR FORESEEABLE. 
  3) A lower transportation price was provided in consideration of a lower cargo liability. Optional excess liability ("ELC") 
  at an additional expense when requested is available until shipment is picked up. To request ELC, call ********
  ****

   prior to shipment pickup. However, a higher declared value will not apply unless additional coverage is 
  explicitly requested by you and specifically indicated in this rate quote and on the bill of lading AND charges for 
  additional coverage have been assessed separately and collected by ArcBest. Declaration of a specific value above 
  the default limits, without a request for additional coverage, will not alter ArcBest's and Service Provider's cargo 
  liability and will not result in an additional charge. ArcBest's and Service Provider's excess liability coverage will 
  not, under any circumstances, exceed the lesser of $25 ($5 for other than new) USD per pound per lost or 
  damaged package or $100,000 ($20,000 for other than new) USD per shipment.