ComplaintsforFiredex of Butler Inc

• Initial Complaint

  10/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  June 2023 Hired company for storm emergency for damages occured to our home in March 2023. They came and did the work for dry out and they were paid for that work. Then decided to have them do the restoration of the house from the damages. They asked for my insurance claim information and the scope of work and what insurance is paying to have work done. Spoke to the project manager about the work and was told he could have the work done within the budget. No contract was signed for this work. They began restoration on the roof at this time they had never given me their estimate for the job to be done. ( I assumed they were basing it off of insurance estimates) when I asked for over a month for estimates to be given to me they were never provided they continued to do work on my home. At one point damage was found that was not in scope of work. They then provided me with a small amount that would come out of my pocket which I verbally agreed to. Again I never signed any agreement. They continued with work. Several times I said I need estimates for Job to be finished and I was never provided with them. When I finally got an estimate it was 10k over what scope of work was and told them to stop all work on house that these prices were never agreed on. When kicking them off the job I asked for a final bill for work done. The charges did not add up they charged us for things that were never done to home materials that were never used. When asking for a meeting to explain charges before payment is made they waited three months before having an in person meeting. When the meeting happened we agreed things would be taken off bill and revised. Waited a few more weeks for revised bill and when I reviewed it the charges were the same but reworded and the priced to match prior bill with a $1000 decrease. Which is not what was agreed on in meeting. When reaching out to company to have another in person meeting to discuss concerns and costs they have currently refused.

  Business response

  11/30/2023

  Since the submission of the complaint, we have had an in-person meeting with Mrs. ****** and have resolved her issues. After much discussion and the revision of her invoice, Mrs. ******'s invoice is paid in full. 

  
  Regards,

  
  Robert R****** 
  President 
  FireDEX of Butler, Inc 
  

  
  

• Initial Complaint

  09/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I hired Firedex of Butler to reconstruct my home after I had a house fire, on July 19th, 2020. To my understanding, Firedex verbalized to my insurance adjuster that they could complete the job in 3 months. They began intermittent work on my home. My phone calls, text messages, and emails went unanswered for weeks at a time. My home was finally completed on April 17th of 2021. Most of the work done was done extremely well. There were a few problems that needed to be rectified. However, there were jobs that were not completed that Firedex has demanded payment for. I tried to discuss these matters with the company to come to a resolution. Firedex is holding the last 2 payments however they are threatening to put a lien on my property. Also, they are trying to charge me an additional $10,000. I've asked for detailed scopes of work but they have not complied. I'm more than willing to pay what is owed to them, within the terms of the estimate and my homeowner's ins available funds

  Business response

  10/19/2021

  As an approved contractor for Nexxus Solutions Group (now Alacrity Solutions), we were contacted via email from Xactanalysis, on July 19, 2020 for an assignment for Smoke and Water Mitigation at the residence of ******** *****. We had a crew at her residence that same day to address the EMERGENCY portion of the assignment. (See #1) 
  It is not our practice to quote how long a job will take to be completed. With the nature of our business, we have to respond the emergencies and never know when they will occur. When an emergency occurs, we have to redirect our crews to respond which in turn, sometimes leaves a job unfinished for a few days. Also, our industry is suffering from material and labor shortages (due to COVID-19) so there is no way that we can predict the availability of those items. 

  
  The RECONSTRUCTION portion of the assignment started on September 4, 2020 and was completed on April 15, 2021 with the punch list items completed on May 5, 2021 (See #2). 
  I was in constant contact with Ms. ***** throughout the whole project. We have never demanded payment for unfinished work. I emailed invoices for progress payments (draws) as the work was completed and throughout the project, payments were made regularly. 

  
  We are not holding the last two payments. In July, 2021, her bank (M&T) sent 2 checks made payable to Ms. ***** and Fire DEX of Butler. She let me know that she had received the checks and was going to mail them to us. She wanted us to endorse the checks and mail them back to her so she could send us checks drawn on her account. I explained that she needed to endorse them and we would apply them to her outstanding balance. On August 14, I texted her so that we could meet to have her endorse the checks and she refused as well as stating that I was to stop contacting her on her personal cell phone 
  (that's the only number we have) and that she would file harassment charges. On September 9, she sent me an email stating that someone from FireDEX could meet her at her bank.

  Our Project Manager, Eric M********* sent her numerous emails/texts to set up a meeting and she never responded. 

  
  All of the past checks that were from M&T Bank and made payable to Ms. ***** and Fire DEX of Butler were endorsed by her and sent to us. (See #3) 

  
  Ms. ***** has received numerous copies of the detailed scope of work. The original scope of work was created on July 19, 2020 by Alder Adjusting. The scope for the Supplement was sent to her adjuster on December 11, 2020. The scope for the Additional Work Order was sent directly to her on April 1, 2021 since it is not part of the insurance claim. All 3 items were sent again on June 30, 2021 and on September 2, 2021. (See #4) 

  
  The statement regarding FireDEX of Butler trying to charge her an additional $10,000 is false. Her insurance company approved $184,173.00. The total repairs were $193,891.03. The EMERGENCY portion was $10,865.14 (insurance paid in full). The RECONSTRUCTION portion was $127,629.19 (insurance paid $126,629.19 leaving $1000 balance which is her deductible). The SUPPLEMENT portion was $51,239.27 (insurance paid $46,678.67 leaving a balance due of $4,560.60. We were unaware that she had reached her maximum insurance amount.) The ADDITIONAL WORK ORDER (items that she requested and not part of the insurance claim) was $4,157.43 (she paid with insurance funds). (See #5) 

  
  Also enclosed is the statement from our Project Manager, Eric M*********. (See #6) 

  
  If you need any additional information or documentation, please contact me. 

  
  Respectfully Submitted, 
  Kathleen S****** 
  Accounting Manager 
  Fire DEX of Butler, Inc 
  ###-###-#### 
  ********@*******.net 
  

  
  

  Customer response

  08/09/2023

  The complaint I made against Firedex, case number ********, on September 21st, 2021.  The issues have been resolved and I would like to change the status to Resolved  (The complainant was resolved to my satisfaction).  If possible, can you send confirmation that the case has been updated (a screenshot or email from you)?
  
  Thank you so much for your help with this!

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