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Business Profile

Grocery Store

Giant Eagle Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 157 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Giant Eagle manages OHIO LIQUOR stores in ************** and ************ 7 STAR ****** has NOT BEEN AVAILABLE at either store since early 2025. STORE MANAGERS at each store say it is ordered but not received. ******************' (*********************) lists Giant Eagle in both *********** and ******** as holding inventory. I would like GIANT EAGLE to find out why GIANT EAGLE is listed as having 7 star METAXA in inventory at both locations BUT is not offering the ****** to their customers.

      Business Response

      Date: 07/29/2025

      July 29, 2025
      Better Business Bureau
      ****************************
      ******************
      RE: Complaint ID: ********

      This letter is in response to the complaint submitted by Ms. ******** ******** regarding an
      inventory discrepancy for the 7 Star Metaxa wine. This item is currently out of stock and there is
      zero inventory in Giant Eagle stores across ****. In addition, the supplier is in the process of
      converting this item from 750mL to 700mL bottles and there is no timeline for when the new
      product will arrive.
      If you have any questions, please feel free to contact me.
      Very truly yours,
      Giant Eagle

    • Initial Complaint

      Date:07/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 3rd or 4th time I have bought cod filet from the ************** Market district. Every time it was so rubbery we couldn't eat it. I don't know what fish they are passing off as Cod, but its awful.

      Business Response

      Date: 07/27/2025

      We would like to thank the consumer for their feedback.  They can reach out directly to our customer care team at ************** to file a product complaint.  Thank you.

    • Initial Complaint

      Date:07/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JUly 15th,2025 I was really I'll and sent my son in to pickup my meds. There was a prescription that was being authorized for me. I went last week to get it but when I was told I had a payment for it I told them no I don't. Then the woman told me she would put it back till I talked to **************** The authorization was pending and still pending. The girl today made my son pay for it even though he told her I only had one which was my insulin. When he brought the medication out to me I saw what she did and immediately went back in. She told me they don't refund and would not take it back. I asked for a manager but she informed him what I wanted. He was irritated when he got to me. I explained that this medication was pending approval and was to be placed back last week. He said he would not take it back even though the bag was still stapled shut and fought with me about not refunding me when possibly tomorrow it could be free. He finally got mad and went back to his computer threw stuff and I asked him if he was getting mad he hollered no only frustrated. He then said he would give me the money back when the authorization came in and I told him he was bouncing my checking account I did not have the money now. He got mad and said he would refund me cash and now I felt bad. I took the money and told him thank you and I am sorry. I asked what he wanted me to do with the medicine he said he wouldn't take it so be happy I got free medicine and he angrily walked off. There was only he and a girl at the checkout working. They are so understaffed and don't answer their phones sometimes waiting an hour for them to answer. They make serious mistakes giving wrong medications to customers once giving my son we noticed after coming home they had given him needles and a vial of medication. We called and wouldn't take it back then. The lines waiting are sometimes out the door. I use Giant Eagle because they are my preferred pharmacy. NO CUSTOMERS SHOULD BE TREATED THIS WAY !!!

      Business Response

      Date: 07/20/2025

      July 16, 2025
      Better Business Bureau
      ************************************************************************************************
      RE: Complaint ID ********
      This is a follow up letter in response to a patients concern expressed on 07/16/2025 regarding a recent
      pharmacy interaction.
      We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
      the medication in question was submitted for prior authorization on July 10, 2025. As of your visit, the
      authorization had not been approved, and the claim continued to be rejected at the pharmacy.
      Your son was charged for the medication at the time of pickup, and a refund was provided when you returned to
      the store.
      Concerns regarding staffing levels, phone wait times, and past dispensing issues have been shared with store
      leadership for follow-up. We appreciate your feedback and will use it to support ongoing improvements in
      pharmacy operations.
      Sincerely,
      ****** ***********, PharmD
      Pharmacy District Leader
      Giant Eagle, In

      Customer Answer

      Date: 07/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      **** ******

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car wash being charge for a membership I canceled in May 2025.After calling waiting on hold for 30 minutes being pass to CS *** gave all my information in May 2025 July 8 I see they charge my bank I called wetgo again and went through the process al over again.I want my refund and stop charging bank.Can wash address ****************************************************************************************** Phone ************************** My car nissan rogue 2017 Gray Lic plate TGB9128

      Business Response

      Date: 07/09/2025

      Giant Eagle is no longer the owner of the WetGo car wash.  We will forward the consumer's complaint to the new owners of WetGo.  Thank you.

    • Initial Complaint

      Date:07/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern I went ahead and transferred my rxs x 2 from rite aid. At the pharmacy they placed $25 out. I would like my advantage card to be credited for the difference of $20 to my advantage card. ** ******* ****** **********

      Business Response

      Date: 07/07/2025

      Good Morning - The consumer can contact Giant Eagle's customer care team directly at **************.  Thank you.

    • Initial Complaint

      Date:07/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a Rite Aid customer who's information was provided to Giant Eagle so that they could continue to fill my prescriptions. I made an attempt for over 45 minutes to contact Giant Eagle to have my prescriptions filled. I was asked to hold and then after 5-10 minutes I was hung up on. On other attempts they didn't even answer the phone. If they can't handle Rite Aid business and their own business they should stop advertising as such and my prescription information should've NEVER been released to Giant Eagle.

      Business Response

      Date: 07/07/2025

      July 7, 2025
      Better Business Bureau
      ****************************
      ******************
      RE: Complaint ID ********


      This is a follow up letter in response to a patients concern expressed on 07/04/2025 regarding a recent
      pharmacy interaction.
      We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
      we want to confirm that your prescriptions were filled and picked up on 7/5/2025. However, we also recognize
      that you encountered difficulties with reaching us by phone. Due to the unprecedented circumstances
      surrounding the recent pharmacy closures, we have experienced an increase in guest inquiries, which has
      affected our response times. To address this, we are adding additional resources to better handle the increased
      volume and improve our customer service experience.
      If there are additional questions or concerns, Giant Eagle ************* can be contacted by calling *********-
      3175.
      ****** *****, RPh
      Pharmacy District Leader
      Giant Eagle, Inc


    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,I had a rx transferred from rite aid on 6/6/25. Rx ******* ********** for ***** ******. I had a coupon for 15 dollars for transfer of rx. Well went to giant eagle yesterday to find out no 15 dollars was apples. Is this false advertisement? Please apply money for transfer to my acct ** *** ******

      Business Response

      Date: 06/23/2025

      June 23, 2025
      Better Business Bureau
      ****************************
      ******************

      RE: Complaint ID ********


      This is a follow up letter in response to a patients concern expressed on 06/22/2025 regarding a recent
      pharmacy interaction.
      We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
      fifteen dollars ($15.00) was loaded to the customers myPerks account on June 6th at ******. In order for the
      $15.00 to be redeemed, a guest has to spend at least $15 on eligible items in a single transaction. Once that
      occurs, that credit will automatically come off the total and will be reflected on the receipt that $15 was saved.
      If there are additional questions or concerns, Giant Eagle ************* can be contacted by calling *********-
      3175.
      *********** ******, PharmD
      Director, Pharmacy

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/29/2025 I attempted to purchase groceries at this Giant Eagle, the total was $277.67. However, the register screen froze after swiping my credit card. A different cashier came over and informed me that the cashiers register was frozen, and that the transaction for $277.67 would be canceled and not processed. She then took me to a new register to re-scanned my groceries and check me out again. When checking out for the second time, some items were left behind and I opted to use more of our Giant Eagle rewards points, bringing the total down to $133.63.I was given a receipt for the second/correct transaction in the amount of $133.63. I was not given a receipt for the first transaction because I was told that first transaction would be canceled due to the cashiers screen freezing and I would not be charged for it. However, the next day, 05/30/2025 both charges were posted to my credit card account. The incorrect/canceled transaction in the amount of $277.67, and the correct transaction for $133.63 both posted.I reached out to the Giant Eagle customer service twice on 06/01/25, and again on 06/12/25 in an attempt to resolve this. The Giant Eagle representative acknowledged that these transactions took place within minutes of each other and stated he would open a case and contact the store to have them reverse the first/incorrect transaction. The Giant Eagle case number he provided me with was #*******. He stated that the store would contact me directly. However, I was never contacted by the merchant, neither by phone nor email.I only made one grocery store purchase at Giant Eagle on 5/29/2025, however I was incorrectly charged twice. The charge in the amount of $277.67 is incorrect and should have been cancelled. Only the charge in the amount of $133.63 should have been posted. I am requesting a refund of $277.67 either directly to credit card charged, via check, or in the form of store credit.

      Business Response

      Date: 06/26/2025

      June 26, 2025
      Better Business Bureau
      ****************************
      ******************
      RE: Complaint ID: ********

      This letter is in response to the complaint submitted by Ms. ****** ******** concerning an
      erroneous charge for a recent transaction. Upon confirmation of this charge, we have issued a
      refund to the credit card used for this transaction.
      If you have any questions, please feel free to contact me.
      Very truly yours,
      Giant Eagle

      Customer Answer

      Date: 06/27/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Thank you for your prompt response to this matter. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account associated with your dispute: Checking - XXXXXX5965 Account Address: ****** G ****** *************************************************** Select Transaction edit Type: Check Card Dispute Date: 06/13/2025 Description: GIANT EAGLE #**** VIS 0612 ***** ** - XXXXX2164 Amount: $48.73 ATM/Check card associated with your dispute Card number: XXXXXXXXXXXX0682 Card holder name: ****** G ****** File Dispute edit Inquiry Type: Potential error on transaction. Dispute filed.Did you use or provide this debit card information to the merchant for this transaction?: Yes Is this a recurring or repeating transaction?: No Reason for this dispute?: Paid by Other Means Did you make this payment using another one of your PNC accounts? This could be a check, credit card, other debit card, or another form of payment: No What form of payment did you use?: Other Other Payment Method: EBT Do you have the receipt?: Yes Did you try to contact the merchant about this transaction?: Yes Date Contacted: 06/12/2025 Merchant Contact's Name: **** Contact Method: IN PERSON Merchant's Response: ACKNOWLEDGED ERROR Is there anything else we should know that will help us investigate this transaction?: **** CHARGED MY FOOD GROCERIES TO MY PNC CARD INSTEAD OF TO MY EBT CARD. HIS MANAGER TOLD ME THEY VOIDED THE TRANSACTION BUT THE $48.73 WAS STILL DEBITED FROM MY PNC CARD AS IT APPEARS ON MY PNC ACCOUNT

      Business Response

      Date: 06/26/2025

      June 26, 2025
      Better Business Bureau
      ****************************
      ******************
      RE: Complaint ID: ********
      Dear Ms. ************* letter is in response to the complaint submitted by Mr. ****** ****** concerning a duplicate
      charge for a recent transaction. Upon confirmation of this charge, we have issued a refund to the
      ATM/Check card.
      If you have any questions, please feel free to contact me.
      Very truly yours,
      Giant Eagle

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail for my husband's prescriptions, that they were transferred to a Giant Eagle in ****************, ***I call the number on the letter because we do not live anywhere near **************** nor do we have prescriptions at a Rite Aide there.I was informed with Rite Aide in my area closes my prescriptions will be sent there and I need to call if I want them somewhere else.I did not give permission for my prescriptions to be moved anywhere. My rite aid is not closed and won't be for months. I think this is a HIPAA violations and I want this dealt with. They should not be sending out such letters. If I were elderly and didn't know how to handle this I would be very confused that my prescriptions are somewhere I cannot get to. This is ridiculous. I do not want my prescriptions transferred anywhere. I will take care of that myself.

      Business Response

      Date: 06/18/2025

      June 17, 2025
      Better Business Bureau
      ************************************************************************************************
      RE: Complaint ID ********
      This is a follow up letter in response to a patients concern expressed on 6/12/2025 regarding a recent pharmacy
      interaction.
      We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
      we want to assure you that no *********************** Portability and Accountability Act) violation occurred.
      Letters such as the one you received are sent to patients who have previously filled prescriptions at a Rite Aid
      location, including the one scheduled to close. These letters are provided as a courtesy to assist in maintaining
      continuity of care and ensuring that patients are informed about where their prescriptions may be transferred if
      their current pharmacy is affected by store closures.
      We understand your concern and agree that clarity in communication is essential, particularly for patients who
      may find these transitions confusing. If you would prefer your prescriptions to be transferred to a different
      pharmacy, you are welcome to contact your preferred pharmacy directly to initiate a transfer at your
      convenience.
      If you have any further concerns or need assistance with your prescriptions, please dont hesitate to reach out.
      Sincerely,
      ****** *****, PharmD
      Pharmacy District Leader
      Giant Eagle, ****

    Giant Eagle Inc is BBB Accredited.

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