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Business Profile

Windows

Universal Windows Direct of Pittsburgh
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.3

Average of 23 Customer Reviews

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Review Details

  • Kathy S

    Date: 09/11/2022

    The young lady who came to our home to demonstrate the windows and explain the process was the best! We felt like family at the end of her presentation. We didn't have to wait too long to hear back from the company with the second measurement and production schedule. Our installer was super, very detail oriented, and very meticulous in his craftsmanship. Needless to say, we are quite pleased with our experience.

    Universal Windows Direct of Pittsburgh

    Date: 09/13/2022

    *****, we are thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for trusting us with your home-improvement project.

  • Darren M

    Date: 09/01/2022

    I wasn't familiar with this company, but the appointment was laid back and informative. The order was placed and custom produced in an amazingly short time frame, during which we were updated on the status without having to ask. Installation by ******* and ***, the guys were punctual, personable and mindful of the property. Sixteen windows were replaced in half the time it took another company to install ten at my previous place. They couldn't have been more on point and I will recommend them highly. Hoping the service I may need in the future matches this first great experience.

    Universal Windows Direct of Pittsburgh

    Date: 09/07/2022

    ******, we are thrilled to hear our team provided you with an exceptional installation experience. Thanks again for sharing your experience with us and trusting us with your home-improvement project.

  • Jodie K

    Date: 08/24/2022

    I hate giving them even one star. This was the worst experience ever. Their employees lie to you and when you try to talk to someone about it, they just seem happy you fell for the scam and signed the contract. They didn't call before appointments, they didn't show up for appointments and when they did, they were not prepared to do the actual work. I was so excited by their product and was hoping to get them to do the rest of my windows next year but forget that. I don't appreciate the lies, the complete lack of professionalism or the amount of disrespect that was shown for my time and my home.

    Universal Windows Direct of Pittsburgh

    Date: 08/25/2022

    *****, we are truly sorry to hear about your experience with us as this is not a true reflection of the service we aim to provide. If you wish to discuss your experience further, please contact us at ************************************************************************************** and we will be happy to assist resolving any concerns you may have.

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