Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yeah they got me too I sent them $995 and they didn't even get the name right and it's kind of funny the first thing the girl told me was the most important thing was the name and they didn't even get the name right I think they did it on purpose we're paying them to take our ideals this company needs to be put out of business after it was too late my ***** looked them up and said they had 17 complaints with a better Business bureau I wish I would have looked them up first yeah I'm with the guy on the next class action suit

  Business Response

  Date: 08/05/2025

  We are in receipt of the above referenced complaint.
  
  This complainant recently contracted with our company for the preparation of a Basic Information Package Report (BIP) and requested a referral to an independent patent attorney for a Preliminary Patentability Search & Opinion.  The Basic Information Package report assembles basic information about an invention and the history of its development in a report format.  In addition, a Preliminary Patentability Search & Opinion was conducted for the idea by an independent patent attorney to whom we referred his work.   
  
  We are willing to work with this complainant to revise his Basic Information Package Report, at no additional charge, if any of the information in the report we prepared is inaccurate.  However, our records indicate that the invention name outlined in the report he received matches the invention name provided by him on the disclosure he completed during his initial meeting with his sales representative. 
  
  We would encourage him to contact us should he wish to discuss this matter further.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  
  ***** *******
  Compliance Manager
  InventHelp

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against InventHelp, located in Pittsburgh, PA, 
  for misrepresentation, unethical business conduct, and refusal to terminate a service contract despite clear justification. 
  I contracted with InventHelp on 12.30.2023, paying $9,273.44 for invention assistance services. They promised to assist in developing and promoting my unique invention. However, I have since discovered that InventHelp has developed and presented 
  a substantially similar invention for another client a fact they failed to disclose before engaging in business with me. When I raised this serious concern, they denied any conflict and refused to terminate the agreement. 
  To date, the services rendered have been minimal and generic, failing to match the promises made during the sales process. Their unwillingness to refund or terminate the agreement despite this conflict of interest and poor service is unacceptable and unethical. 
  
  

  Business Response

  Date: 07/17/2025

  Although we do not agree with
  the inventors’ allegations, we have responded several times.   In
  fact, we have reached out to the inventors in an effort to amicably resolve
  this matter, to no avail.  Please note that these inventors have not paid
  for the services and simply because they keep writing complaints, it does not
  validate their claims.  
  
  While we understand the
  discovery of any sort of similar product is frustrating, we clearly outline in
  our literature and contracts before, during, and even after an inventor
  contracts for our services that we cannot be responsible for the existence of similar
  inventions, concepts or products which may still be on the drawing board, which
  may already be on the market or which may be introduced at a later time.
   If these inventors have any questions or concerns regarding the impact of
  any potential patentability of their invention, they should contact their
  patent attorney, which they have as a direct result of our patent referral
  services.
  
  We have tried numerous times
  and in good faith to resolve this matter, even though the clients have received
  services for which they have not paid.     
  
  Sincerely,
  
  ***** *******
  Compliance Manager
  InventHelp

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23576144, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Thank you for looking forward to the response from InventHelp regarding my complaint. However, I must strongly disagree with the statements made in their reply, and I would like to clarify the facts. 1. False Claim Regarding Payment: InventHelp asserts that I have "not paid for the services," which is categorically false. I have made payments in accordance with their service agreement, and I have receipts and bank records to support this. If they are referring to a disputed balance , that issue arose because of the misrepresentation, and deceptive manner(especially after finding out about the Class law suit, same invention and lack of delivery of promised services. 2. No Meaningful Resolution Attempted: Contrary to their claim, InventHelp has not made any sincere or transparent attempts to resolve my concerns. I have reached out multiple times to express dissatisfaction with the services rendered and to address specific issues related to potential fraud and misrepresentation. See attached my various email 3. Discovery of Similar Products: Portable Car-Washing Machine (TRO-1254) While I understand that InventHelp cannot control the existence of similar inventions, the issue is not merely about product similarity. The problem lies in the fact that I was led to believe my concept was novel and had strong potential for patentability and commercialization, which justified the fees charged. No thorough or honest evaluation was conducted to support these claims, and it appears the same generic sales process is pushed on inventors regardless of merit. 4. Patent Attorney Referral Misleading: While InventHelp claims they referred me to a patent attorney, this "referral" was part of a bundled package that provided minimal legal guidance and no strategic patentability assessment. As a result, the referral was of little value and seemed more like a checkbox to complete their process rather than a genuine effort to protect my invention. 5. Pattern of Similar Complaints: It is worth noting that numerous other individuals have reported similar experiences with InventHelp, citing misleading marketing tactics, poor value, and questionable deliverables. My experience appears to be part of a broader pattern of consumer dissatisfaction that warrants closer scrutiny. I respectfully request that the BBB continue to monitor and review this complaint. I also remain open to a fair and transparent resolution, including a partial or full refund for services that were misrepresented and never properly rendered. Thank you for your continued assistance.

  
  
  
  Regards,
  
  
  
  * ********* * * ***********

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sign contact on 4/16/25 I changed my mind 4/17/25 after doing research and how the sales *** was pushy with the contact signing . All the negative reviews got me scared. She said she call me later today never got a phone call after I told her I want a refund. I believe she didn't do much to my account because the pittsburgh office doesn't have my file yet.

  Business Response

  Date: 04/21/2025

  We are in receipt of the above referenced complaint.
  
  We have had a conversation with this inventor and let him know that his contract would be cancelled per his request.   
  
  Our company has been in business for over 40 years and we pride ourselves on being honest and upfront with every prospective inventor.  It is unfortunate that this respondent is relying on inaccurate information posted online to determine if he would like to pursue our services rather than evaluating our company based on the contracts and literature that we provide.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  ***** *******
  Compliance Manager

  Customer Answer

  Date: 04/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agreement was signed on 9/23/2023. The amount paid was $5,583.00 dollars. They committed to presenting my idea to their database of companies. The issue is that I have yet to see any progress in presenting my idea to businesses. And, if you call their customer support number, the service is horrible.

  Business Response

  Date: 04/12/2024

  We are in receipt of the
  above referenced complaint.
  
  In September 2023, this
  complainant contracted for a two-year service for the assistance in submitting
  his invention to industry in an attempt to obtain a good faith review.  
  Our records indicate that the services are being provided in accordance with
  the agreement. 
  
  To date we have prepared a
  New Product Submission Brochure which is designed to announce the availability
  of the complainant’s invention to industry.  A draft of this brochure was
  sent to the complainant for his input.  We also prepared an Invention
  Summary and Press Release, which announces the availability of the idea,
  but does not disclose the working details.  The Invention Summary will be
  sent to companies outside the InventHelp® Data Bank, and the Press Release will
  be utilized for an online publicity distribution service, where it will be
  distributed to search engines, journalists, and bloggers.  We are in the
  process of compiling the first group of companies which will be sent his
  invention information, which upon completion, he will be sent confirmation for
  his records.  This complainant also contracted for Patent Application
  Referral Services in which we refer our clients to an independent patent
  attorney for the preparation of a patent application on his behalf. 
  
  The complainant’s claim that
  he never received updates regarding his services is simply untrue.  In
  fact, our records show that the complainant was updated every step of the way
  as evidenced by the correspondence he received.  InventHelp also maintains
  a Client Services Department which is available to all its inventors during
  normal business hours, every day.
  
  Thank you for bringing this
  matter to our attention.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 Basic Information Package(s) that was supposed to include ALL this information crucial to moving forward with my invention(s). I was told by, Tim B******, that I would receive free information concerning the packages and that I would be consulted throughout the process for my input and approval. Neither of which happened. “It was to be looked at like a resume.” That is what’s written in my book that I had to hound them to get along with the patent attorneys report and opinion that I have just recently found out is incomplete! I’m having to pay for a new patent search. I was not consulted with at all about MY BIP before they sent it out. The name of the invention was misspelled in one and wasn’t changed on the other. They did not include any of my sister’s information as a co-inventor. And I would have been embarrassed to claim that package as my “resume”. So many mistakes. And ALL of the information in the package I could have gotten myself from USPTO.***, Commerce and Censes Bureau. And that information is 2 years old. So what research was done that I payed for? The patent attorney’s research wasn’t complete either. My current attorney has already found other inventions that he missed. I myself tried to contact the attorney several times regarding my reports with no response whatsoever. I tried to talk to a manager about the issues I was having. She only argued with me about why I was wrong in her opinion. She also told me she would have the attorneys reports to me asap. It still took them a minute to send it out. I do not believe that invent help met any of the things advertised or promised. And yes a refund would be fantastic that is not my first priority here. People need to be warned about this company and it’s tactics. And at least the attorney, Tom F**** out of Florida, I was assigned should be looked at. Bar complaint? I would love to go into more detail if it means something can be done to the company.

  Business Response

  Date: 03/13/2024

  We are in receipt of the
  above referenced complaint.
  
  This complainant recently
  contracted with our company for the preparation of a Basic Information Package
  Report (BIP) as well as a Preliminary Patentability Search & Opinion Report
  (PPSO) for two inventions.  The BIP report assembles basic information
  about an invention and the history of its development in a report format. 
  In addition, a Preliminary Patentability Search & Opinion was conducted for
  the inventions by an independent patent attorney with whom we refer our
  clients’ patent work. 
  
  We
  recently reached out to this complainant to reach an amicable resolution and
  offered to work with her to revise her reports to her satisfaction.
   Unfortunately, she chose not to do so.
  
  At
  this time, we would be willing to continue our resolution discussions with her,
  should she wish to contact us.  Thank you for bringing this matter to our
  attention.
  
  Sincerely,
  
  Maura
  R******
  Compliance
  Manager
  InventHelp 

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  

  O understand that Invent Help basically complied with said contract. But that is just it. Basics. Not even close to throughly done. And for the price they are charging they are robbing people. The salesman went as far as to play on my religion! The attorney associated with the company I was assigned still has not contacted me about the report that was grossly incomplete. I think this company needs to be investigated. 
  
  
  
  Regards,
  
  
  
  ***** ***

  Business Response

  Date: 03/22/2024

  We are in receipt of the
  above referenced response for this complainant.
  
  We stand by our original
  response to this complaint.   We contacted this complainant in an
  attempt to address her concerns, however she was not responsive to our efforts.
  
  If this complainant wishes to
  resolve this matter, we encourage her to contact us directly.
  
  Thank you,
  
  Maura R******
  Compliance Manager
  InventHelp

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  

  I would like to see there be some kind of morale standards applied here I guess. I payed for a service that was not provided to me by any decent business person’s standards. The opinion from the attorney was no good. The salesman went as far as to play on my religion trying to get in my good graces I guess. I don’t appreciate being manipulated. 

  
  Regards,
  
  
  
  ***** ***

• Initial Complaint

  Date:02/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don’t give any money to this mechanically constructed systemized scam that tricks you into believing it’s a reputable company. The reality of Invent help simply is that they have carefully created the same Canva templates and newsletters. I am extremely disappointed in how Invent Help treats/communicates with its clients. I made the mistake of assuming that all Invent Help representatives would be as persistent, informative, and available as the sales representative I talked to for the first month of deciding to work with the business to begin with.
  
  When I first signed the contract I was excited for the opportunity to take my idea out of my head and create a physical product with it. Now five months later, my biggest regret isn’t even the money spent, it’s the HOURS of exhaustion just trying to communicate with the ghosts that work here.
  
  Almost immediately after I signed a contract in October, they went ghost… the first time… until DECEMBER 28!! Two years to CREATE and LAUNCH an effective product is not a long time and I felt my time being chipped away.
  
  Supposedly a welcome packet with IMPORTANT INFORMATION NECESSARY TO BEGIN was supposed to go out soon after. I never received this and began reaching out. I called and left many messages. Finally in order to speak with someone I reached out to the sales representative and explained the situation. Only then was I contacted back and steps proceeded to move forward.
  
  ONE OF THINGS THEY DON’T TELL YOU IS THAT THE MAIN WAY THEY COMMUNICATE IS VIA MAIL.
  
  Again, your X,000s won’t even buy you the decency, efficiency, digital footprint of modern technology such as electronic emails, etc. I believe they operate a system based on running down the clock of the time agreed for them to work for you using these glacial and outdated processes.
  
  After this massive delay being solved via the sales rep, and a third party person who wasn’t connected to invent help, I thought the ball would get rolling again.
  
  I was wrong. Again WEEKS passed by and then our Product Brochure Submission was received… My product idea is a complex version of a well known and everyday use product with advancements. They copy and pasted the every day product… I was shocked when I’d seen this. No consideration was taken, my ideas weren’t prevailed in any way.. it was just the same common item we see daily.
  
  This was the second time I began reaching out. Again a million phone calls and WEEKS LATER, I finally again called the sales rep, and then I was able to get in contact with a representative. ??At this point, they had lost me as a believer in the credibility and quality they as a company promised. This is when I was finally put in contact with Maura.
  
  As of 2024, we have had two phone calls, one of which she hung up on me.
  
  In the first call I explained my ultimate dissatisfaction with the company, the way they communicated, and the service I had received. At this point this company has been the biggest headache ever. I was told that I would always be in constant communication with someone about the product but this just wasn’t the case.
  
  I was told over the phone that she would get back to me after she talked to someone else about the possible terms of cancellation, but this normally wan’t an option. I was also told countless times that she could put me in touch with an artist, however the fact that this has been the first five months makes me shutter at the possibility of working with this excruciating company a moment longer.
  
  I finally called back a week later to get an update on the possibility of terminating the contract. Maura responded saying that I misunderstood and she had never said that she was going to check with someone. I know this was false because I spent the entire time waiting for a return call or update. I even asked if the calls were recorded and to get a version of the recorded copy.
  
  After this massive miscommunication, deflection, and then manipulation on Maura’s end saying she never said this, she then proceeded to hang up on me… some professional communication huh… ?
  
  This was my final let down that even the higher ups have no clue how to communicate properly. And again my clock with their “support” was still ticking down.
  
  The fact that I even had to speak with Maura only 5 months into our 2 year contract and the only thing I have to show for my $7000+ spent is a patent pending document and the brochure of a product that wasn’t even mine.
  
  At this point, I had even said that I would be happy to pay for the work that was done, I just wanted to be let out of this headache of a contract. Again, this isn’t even about the money, all I want is to be let out of the contract.
  
  Aa a small business owner myself, all I hope is that Invent help can come to some terms of agreement, including a partial refund, and being released from the contract due to the unprofessionalism, lack of communication, and false pretenses that they could create a product that defies physics.

  Business Response

  Date: 02/15/2024

  We are in receipt of the
  above referenced complaint. 
  
  We’ve been in contact with
  this complainant and have had very productive conversations.
  
  We believe this matter has
  been resolved.
  
  Thank you for bringing this
  to our attention.
  
  Sincerely,
  
  Maura R******
  Compliance Manager
  InventHelp

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent 1500 to Invent Help to put a recipe into production and patent. Then my contact person became unreachable. Now all calls skip the original greeting and goes to voicemail.
  Her name is Lisa P******* and her email is Lisa.p*******. LISA P*******
  Phone number is ###-###-####
  I received 2 hard back books that are not right, 2 folders from an attorney, 1 said it's good for patent and to ask if we should be able to get the patent or should an attorney be contacted. I passed on the information to her and I have no patent, no refund and no response.

  Business Response

  Date: 01/08/2024

  We are in receipt of the above referenced review.
  
  This complainant contracted with our company for the
  preparation of a Basic Information Package Report (BIP) as well as a
  Preliminary Patentability Search & Opinion (PPSO) report.  The BIP
  report assembles basic information about an invention and the history of its
  development in a report format.  In addition, a Preliminary Patentability
  Search & Opinion was conducted for the idea by an independent patent
  attorney with whom we refer our clients’ patent work. 
  
  We have made several attempts to reach this complainant in
  an effort to resolve his concerns; however, however he has been unresponsive to
  our messages.   
  
  We encourage this complainant to contact us.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  
  Maura R******
  Compliance Manager

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I was scammed.i want my money back.
  
  
  
  Regards,
  
  
  
  **** ****

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021 I went to Invent Help formsupport with an idea. I signed the initial contract (attached) and subsequently me and my partner signed a contract with Universal Payment Corporation under LAX 1516 for $16,000 that was supposed to potentially give us a more comprehensive package. My partner paid $8000 upfront and I financed $8,586.53. Thus far I've paid $4775.37 and have a remaining balance of $3,331.16, but I've noticed that most of the companies that they report as submitting my invention to are out of business. So after I started to further investigate after seeing that I was being taken advantage of I saw that there was a recent class action lawsuit and numerous complaints. I agree, this company is a scam and I'm literally heartbroken for putting my trust and hard earned money into them. I would like a refund. This is a predatory company. If my issue is not resolved via this complaint, it is my promise that I will lead the next wave of class action lawsuits against this company (universal payment) who says they are seperate from Invent Help but that is of course by design. I look forward to Universal Payment Corp making a right of this wrong and if not, I will pursue this to the fullest extent. They've already tried to threaten me when I called to make them aware that I was going to file a complaint by stating that this would also affect my partners credit who paid cash upfront.

  Business Response

  Date: 07/19/2023

  We are in receipt of the above
  referenced complaint.  Nearly two years
  ago, this complainant contracted for the assistance in submitting his invention
  to industry in an attempt to obtain a good faith review. 
  
  We prepared a New Product
  Submission Brochure announcing the availability of his idea and submitted it to
  companies in the InventHelp® Data Bank who have agreed to review
  our clients’ inventions in confidence.  We
  followed up with certain of these companies in an additional attempt to obtain
  feedback on his invention. 
  
  We prepared both an Invention Summary and Press Release,
  which announced the availability of the idea. 
  The Invention Summary is sent to companies outside the InventHelp® Data
  Bank, and the Press Release was shared with an online publicity distribution
  service, where it was distributed to search engines, journalists, and bloggers;
  confirmation of this service was sent to the complainant on May 17, 2023.  We also included his invention information in
  our Virtual Tradeshow, which is a secure, electronic showcase of our clients’
  ideas and is made available at a tradeshow on an iPad or similar device.  A confirmation of this service was sent to him
  on August 10, 2022 and his invention profile was made available for viewing at
  the Surf Expo, which was held in Orlando, FL. from January 4-6, 2022; the South
  By Southwest Trade Show, which was held in Austin, Texas from March 13-18,
  2022; the Licensing Expo, which was held in Las Vegas, Nevada from June 13-15th,
  2022; the NACDS Trade Show, which was held in San Diego, CA from August 12-14,
  2022; and the MJBIX CON Show, which was held in Las Vegas, Nevada from November
  29 – December 1, 2022.  We also created a
  Prototype Model of his invention and a Virtual Invention Presentation (VIP) for
  his idea, which contains 3-D renderings and computer-generated animation highlighting
  the main function or use of his invention. 
   
  Mr. ****’s complaint seems to be about the companies to which we
  submitted his invention information.  We
  reviewed the companies selected and do not at all agree with his claim that the
  companies are out of business.  This complainant
  should provide us with specific examples so that we can discuss and address
  each company individually with him. 
  Furthermore, it is unfair to make baseless statements against a company
  providing the services, for which he has not paid as his account is currently
  in arrears.   
  Thank you for bringing the matter to our attention.  Should this complainant wish to contact us in
  order to address his concerns, we can be reached at ###-###-####.
  
  Maura R******
  Compliance Manager
  InventHelp®

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  1. Invent Help has provided no evidence that my Invention was actually promoted at any of the  virtual trade shows that they allege. One would think that of these Virtual Trade shows were in fact actually taking place in real life that yhe inventor would receive a virtual invite to actually see how their Invention appears to the virtual attendees instead of providing baseless claims that my Invention was included in these tradeshows that Invent Help alleges. In addition, I did not receive any Intel from Invent Help that my Invention was included for most of or only one the trade shows that Invent Help alleges. The additional trade shows that Invent Help alleges is news to me.

  2. As it relates to the company data bank that Invent Help alleges it submitted my Invention to, I noted that most of the companies listed on their submission report seem to be "questionable" for lack of a better word I'll share examples from the report dated 2.14.22 (and can provide additional examples from all reports but for the sake of not wasting everyone's time we'll start with: A) Mod At Home, Ontario, Canada; the reviews for this company are so poor I don't know why any legitimate business would want to conduct good faith business or reviews with them. B) Bath Solutions / Global Decor; phone number no longer in service. C) Kirch Industrial Company, IL; this company specializes in Jewelry and Curtains and seems to be unrelated to my Invention SIC. D) Royal Medical  Solutions, TX; appears to be a wholesale distributer of products already in the market in the medical industry. D) Hampton Products International Corp, CA; is a company known for making "padlocks" and unrelated to my Invention. E)PAMEX Inc, CA; makes door hardware and security and is unrelated to my field. F) VM International, CA; I find it odd that this company doesn't have one single review and is a gifting company. G) Better Sleep Inc, NJ; is a sleep apnea company and directly  unrelated to my product field. H) DC Mach Inc, TX makes cast iron products and unrelated to my product field. I) Toy Target, Montreal; I can't find a working website for this company. J) STA elements Inc, FL; is reported closed by Yelp. K) Helber industries Inc, is an unverified company and phone number is disconnected. L) same goes for Trade Pro Products LLC. M) Alan Pendergrass Robes sells robes and I can't find a secure legitimate website. N) Soapsox kids, is registered as a Toy & Gaming company unrelated to my product. P) Splash Guard , LLC is registered as a shampoo company and company registry cannot be identified.  I'll stop here for now before I run of letters in the alphabet to correspond to examples from one of Invent Helps alleged submission reports to companies in their "data bank".

  3. Additionally, I have never receieved any intel from Invent Help on which specific companies they were going to "follow-up with" and if so, its also questionable that communication was sent to any of these companies in the first place. There is no proof of mailing nor have I seen any proof of email communication digital receipts etc. 

  4. Furthermore, I informed Invent Helps lending firm that I was pausing my payments until a resolution was offered by them and accepted by me seeing that I just missed the deadline for the class action settlement that was awarded against Invent Help but instead to the Invent Help complaintents most recently which I discovered as I started to dig deeper into Invent Helps questionable  and unethical business  practices and where I found confirmation.of so many others who have been scammed just like me for my hard earned money. So Invent Help was put on notice that I was voluntarily halting payments and my account has only in arrears starting last month when all their deceptive practices started to reveal themselves to me. For the record I have made every payment virtually on time and was faithful and committed to seeing my vision through but this company is a sham and I will advocate for myself to not be deceived. 

  I look forward to Invent Help working amicably and fairly to return the money I have paid thus far and do the right thing. 

   

  
  
  
  Regards,
  
  
  
  **** ****

  Business Response

  Date: 07/28/2023

  Two years ago, this complainant
  contracted with us for the assistance in submitting his invention to industry in an
  attempt to obtain a good faith review.
  
  We prepared a New
  Product Submission Brochure announcing the availability of his idea and
  submitted it to companies in the InventHelp®
  Data Bank who have agreed to review our clients’ inventions in confidence. We have
  reviewed the companies to which we
  selected to receive the information and would be happy to discuss each with the complainant. His assessment is different from ours; but, nonetheless, we want
  to address his concerns.
  
  We prepared
  both an Invention Summary and Press Release, which announced the availability
  of the idea. The Invention Summary is
  sent to companies outside the InventHelp® Data Bank, and the Press Release was
  shared with an online publicity distribution service, where it was distributed
  to search engines, journalists, and bloggers. We have included his invention information in our Virtual Tradeshow,
  which is a secure, electronic showcase of our clients’ ideas and is made
  available at a tradeshow on an iPad or similar device. We also created a Virtual Invention Presentation (VIP) for his
  idea, which contains 3-D renderings and computer-generated animation
  highlighting the main function or use of his invention. Additionally, his New Product
  Submission Brochure was included in an edition of our Invention Catalog which was submitted to companies who are registered
  in our Data Bank. A Prototype Model of his invention was produced and provided to him on July 1st,
  2022, in accordance with his contract as well. 
  In short, InventHelp has fully, professionally performed under its
  contract with the complainant, and has treated complainant with care and
  respect.  We are disappointed that his
  concerns appear to be triggered by inaccurate information developed outside of
  his actual experience with InventHelp.
  Further, a review of the complainant’s records confirms that he
  never raised any concerns until now. Nevertheless, in a good faith attempt to resolve this matter, we will reach out to the complainant to see how
  we might address the concerns first raised to the BBB.
  Sincerely,
  

  Maura
  R******

  Compliance Manager InventHelp®

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  As I stated in my previous response Inventhelp has been sending my the brochure for my Invention to companies that are NO LONGER IN SERVICE! I listed several companies in my previous statement and that's not even an exhaustive llist. You'll notice that Inventhelp did not directly comment or respond to my allegations regarding the companies that are no longer in service. I also find it curious that they say that they've included my Invention in several "trade shows" but never have they once sent me "the inventor" the login credentials to verify or actually see how my brochure is being implemented. Yes, Inventhelp has created the materials to promote my Invention, but the database they are using as the potential clients that they have agreements with to potentially review clients pitched materials is OBSOLETE! 

  I'm standing by to hear from Inventhelp as they said they would contact me and looking forward to resolving this matter in a way that is fair and amicable for all parties. 

   

  
  
  
  Regards,
  
  
  
  **** ****

  Business Response

  Date: 09/14/2023

  We stand by our original response to this complaint. We disagree with this complainant's claim that the majority of the companies which we submitted his invention information to for a good faith review are closed or out of business. However, the complainant should understand that during the normal course of any business, companies may close, change locations, modify their business model, etc. We would be happy to discuss each company with the complainant. 

  
  InventHelp has provided services in this industry for over 35 years. We do what we promise. We go above and beyond to make sure our clients understand the nature of the risks involved in this very difficult industry. 

  
  If the complainant truly wishes to resolve this matter, we encourage him to return our call. 

  
  Sincerely, 
  
  Maura R****** 
  Compliance Manager 
  

  
  

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
   Invent Help agreed to submit my inventions / product ideas, in exchange for a fee, to obtain a review to see if those ideas or inventions can be commercialized.

  However, Invent Help fails to disclose they do not have any “reasonable and systematic” procedures in place to ensure their data bank does not include companies that are no longer in operation and do not actually match their clients to companies most likely to be interested in a given idea.
  
  In addition, Invent Help did not provide disclosures as mandated under the American Investors Protection Act of 1999.

  I do not find Invent Helps most recent  response satisfactory as per the above. In light of InventHelp misrepresenting their services Im seeking a full refund on the total amount paid thus far in addition to canceling any future or outstanding payments and for  Invent Help to provide the appropriate credit repair services to my account if needed.

  
  Regards,
  
  
  
  **** ****

• Initial Complaint

  Date:04/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June or July I ended up putting down 3,000 as a down payment for "services" provided by inventhelp. I chose the $12,000 option they had but they put me down for the $16,000 option without my consent or knowledge. Well, once I put in the down payment, 3 months to by with No update and no service whatsoever. It wasn't until i stopped paying that they actually tried getting in contact.
  Well, turns out they have a ton of lawsuits against them which I shouldve researched before hand.
  
  Im not expecting a refund, but I want this "debt" cleared from my credit report for the 2 reasons of
  1. Having a different pay rate chosen behind my back and without consent (the $16,000 instead of the $12,000 I chose)
  2. For the lack of services I was promised but never received

  Business Response

  Date: 04/18/2023

  We are in receipt of the above referenced complaint.
  
  In July 2022 this complainant contracted for the assistance
  in submitting his invention to industry in an attempt to obtain a good faith
  review. 
  
  This complainant’s claim that he received no services is
  simply untrue.  In fact, we prepared an Invention Summary, Press Release,
  and a New Product Submission Brochure which were sent to him for his review and
  input.  Shortly after sending these materials, the complainant sent us
  revisions, which were promptly revised and re-sent for his approval. 
  After approving his New Product Submission Brochure, we proceeded to submit his
  invention information to companies registered in our Data Bank with the hope of
  obtaining a good faith review of the idea.
  
  Furthermore, this complainant was fully aware of the cost of
  the services and signed a retail installment agreement agreeing to the monthly
  payments owed for the services.  We also provided him with copies of the
  contracts and retail installment agreement at the time they were signed.
  
  While we have provided services for this complainant, he
  stopped paying for the services and is currently over $2,000 in arrears on his
  account.  We encourage him to pay for the services he is receiving.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint as follows
  My last phone call with a manager he said this is not getting anywhere, and there is no need to continue this conversation it's ending. I requested all further communication to be in writing. They submitted to 75 companies the majority did not pertain to my idea. Some of them are out of business. Exposing the idea unnecessary. If the brochure requires my input recommendations why didn't the first one?. Now they indicate that they do not give input information to the brochure. They had all vital information from the beginning. The brochure repeats itself over and over with one aspect of the idea, with their first for brochure design. I revised the brochure to the best of my abilities leaving me in the dark whether or not this would be effective. An average person like myself this is not possible I will need to hire an outside firm to design and format the brochure ranging from $900 to $2,000. And most will not signed an NDA. To protect nearly $20,000 investment I would have to hire an outside firm and jeopardize my invention without an NDA.
  As seen on TV they guide you step by step process. They say that they have 9,000 companies that they can submit to. They did not Target my invention to the appropriate companies using an inadequate brochure. Leaving me with 50 submissions.
  The above complaint is supported by original documents, that have additional complaints within.

  Business Response

  Date: 02/27/2023

  This complainant contracted for our services last year for
  the assistance in submitting his invention to industry in an attempt to obtain
  a good faith review.  Our records indicate that the services are being
  provided in accordance with the contract.  Additionally, he contracted for
  our Patent Referral Services referring him to an independent patent attorney
  for the preparation and prosecution of a patent application.  It is our
  understanding, his patent application was filed with the United States Patent
  & Trademark Office and his invention is patent pending.
  
  To date, we prepared a New Product Submission Brochure
  announcing the availability of the complainant’s invention, which the
  complainant approved on April 22, 2022.  We submitted the complainant’s
  New Product Submission Brochure to companies in the InventHelp Data Bank that
  have agreed to review our clients’ inventions in confidence.  We followed
  up with certain of these companies in an attempt to obtain feedback on the
  invention.  We also prepared an Invention Summary and Press Release, which
  announces the availability of the idea, but does not disclose the working
  details.  The Invention Summary is sent to companies outside the
  InventHelp® Data Bank, and the Press Release is utilized for an online publicity
  distribution service, where it will be distributed to search engines,
  journalists, and bloggers.   A Virtual Invention Presentation (VIP)
  was prepared which contains 3-D renderings and computer-generated animation
  highlighting the main function or use of his invention.
  
  The complainant’s claim that he was not given an opportunity
  to make revisions to his brochure is simply untrue.  In fact, after
  initially approving his brochure in April 2022, we allowed him to make late
  revisions in December 2022, at no additional cost.  We sent him a draft of
  his revised brochure in December 2022, which he confirmed receiving via
  email.  As a courtesy, we also agreed to include his invention information
  in the Virtual Invention Browsing Experience (VIBE) at the Licensing Show in
  Las Vegas, Nevada being held June 13-15, 2023, at no additional charge.
  
  The complainant also questions the companies to which we
  submitted his invention.  We reached out to the complainant to obtain
  specific information regarding his vague claim so that we could investigate the
  specific company or companies further.  However, he would not provide us
  with any details.  Nevertheless, we reviewed the companies we selected and
  remain confident that they are appropriate selections based on the companies’
  areas of interest, product lines, and/or manufacturing
  capabilities. 
  
  If the complainant wishes to provide us with specific
  information regarding the companies he is questioning, we would be happy to
  respond in more detail. further.
  
  Thank you for bringing this complaint to our attention.
  
  Sincerely,
  Maura R******
  Compliance Manager
  InventHelp

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   
  
  Regards,
  
  
  ***** **********