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Business Profile

Vitamins and Supplements

LuckyVitamin.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I recently returned an order Order Number: REMOVEDThe business refused my refund stating some of the products were opened even though their policy states that opened items can be returned for full refund. Please have my refund processed in full immediately and provide refund receipt, or legal action will be taken. Thanks

  • Initial Complaint

    Date:03/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I unfortunately had to deal with this company in while they were in a closing transition. I dont know if that makes it easier for them to scam people, but Ive been having the worst experience for the last seven days. On 02/23/2023, I placed an order of $1255.07. I was told by a customer representative that their usual processing time is 24 hours. After eight days of constantly contacting them to understand why my order was not being shipped out, I attempted to cancel. I called in, I chatted on the website. So no avail. Could I get the order canceled. I was told that the order was in the middle of processing and I shouldn't worry. I was then told that my order packed and they were just waiting on the carrier. Big red flag. The company was just looking for other people to blame. Even then, I try to get the order canceled because I knew that there would be problems with the company. they refused to let me cancel the order. In addition to that, when the order REMOVEDthat I even called in and asked if they could contact REMOVEDto stop the package, and return it to send her to minimize the time of my refund processing. an agent by the name of REMOVEDtold me that they could not do that, they even went as far as restricting the number of options I could do on the REMOVEDpackages. So I could not hold the delivery, I could not get it returned to sender. REMOVEDtold me that I would need to contact the shipper to remove the restriction on the package. In addition to that, he also told me that once I get my item, I would not be allowed to return them because the company was closing and shutting down for good. I was absolutely livid. I actually called in with another agent to get it cancelled. The agent over the phone actually went ahead and helped me cancel those orders and a refund hit my bank account on 03/02. My bank closed my card completely. They issued an entirely new card. This company somehow got into my new card and took another charge on 03/04. Only got 1/3 of my order.

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020, I accidentally set-up a recurring subscription when ordering REMOVED's chocolate from LuckyVitamin. I have tried every 6-months to cancel, and was apparently unsuccessful each time. An iteration of this subscription order processed on 1. Feb, at which time I noticed the charge and set out to cancel the subscriptions once and for all. The customer service team escalated my request to have my shipment canceled or at least rerouted to the address I'm currently living at, but neither of these were successful. Each customer service representative tells me I will be helped by their inquiry, but then I hear nothing from them and I am forced to call them back, wait on hold for a half hour, and the process repeats . . . .The company has told me today that they can neither give me a refund nor can they redirect the shipment to my current address. This inaction is despite my reaching-out to their support team the day the order was placed, and after I was told several times that the order could be recovered and I receive a refund.I need a refund for this recent order - for goods I have never received.

  • Initial Complaint

    Date:02/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I placed order: REMOVEDOnline, and still have not received my order after many weeks. I contacted the merchant weeks ago and they promised a refund or replacement. I have not received either of them. Please resolve this issue immediately to avoid further escalation Thanks

LuckyVitamin.com is NOT a BBB Accredited Business.

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