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Find a Location

Raceway Kia of Conshohocken has 1 locations, listed below.

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    Business ProfileforRaceway Kia of Conshohocken

    New Car Dealers

    Additional business information

    Additional Info:
    The company states it is long standing policy that the Service Department give priority to customers who purchased their vehicles from the dealership above those who have made an appointment but purchased their vehicles through another dealership. The only exception to this policy is when they have customers from out of town with disabled vehicles.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1402 W Ridge Pike, Conshohocken, PA 19428-1024
    BBB File Opened:
    5/1/1984
    Years in Business:
    47
    Business Started:
    7/14/1976
    Alternate Business Name
    • Murray Dodge Kia
    • Murray Motors
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/10/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My KIA was recalled and I did everything I was told to do., Murray Kia told me to rent a car since we had just had a flood here and all their cars were already out. They told me they would reimburse me for renting a car. and when I went to them for reimbursement, they told me that I would have to get in touch with KIA Corporate. I sent KIA Corporate all the bills from the car rental. This is the e-mail that was sent to Jason B: " I did everything I was told to do by Murray Kia in Conshohocken, PA. I went to them when I started having trouble with my KIA and they told me to keep putting oil in it and to drive it until it started smoking. I did EXACTLY what I was told to do. When it started smoking, I took it to them and they then told me that I would have to leave the car with them, six weeks and I could no longer afford to pay for a rental car and that is when they offered to buy my car back from me. They told me to get in touch with KIA Corporate and gave me the number **************. I was in touch with them a few times and they kept sending me to another person. Finally I spoke with a woman by the name of "Regina" on July 8, 2022, who told me exactly how to file the claim for the reimbursement of my rental costs." My rental costs were $6,000 and was told that because the recall was not followed they were not responsible to pay. I DID EVERYTHING EXACTLY AS I WAS TOLD BY MURRAY KIA>
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tim S

    1 star

    12/05/2023

    Spoke to both a sales associate and manager on the phone about buying out my lease to get me into a Telluride. Sent over the lease agreement, VIN, mileage etc and specifically said multiple times I don’t want to waste my time driving out unless they can get me out of the lease without losing anything. They reassured me they checked and it’s no problem. ? After waiting around they told me they couldn’t do it. Came in with my kids and wasted hours of time after being told it wouldn’t be a problem by several employees and a manager. They flat out LIED to me over the phone to lure me into the dealership hoping I would just accept it.

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