Business Profile

New Car Dealers

Conicelli Autoplex

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Complaints

This profile includes complaints for Conicelli Autoplex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

30 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a car last year the car ac is gone and this car still has 24k still own on the car. I cannot continue to keep paying for something that is not worth the price for the car. Then there is major work that needs to be done. I wanted to lease but i wasnt able too. I need a lease and to get out of this carnote.
Business Response
Date: 07/02/2025

Mr. *******:
Attached is our response to this BBB complaint filed by our customer ****** ******. Thank you.
***** *********, Customer Relations Mgr.
Initial Complaint
Date:05/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased (36 mos / 10k) a Honda Prologue from Conicelli Autoplex on 12/31.2024. The car was in a fender ****** on 3/24/2025. My 16 yo student driver son was driving, I was the adult in the car.Since that time:1. Conicelli Honda has not been able to provide replacement parts to fix the car.2.Conicelli Honda has not been able to even provide me an *** for parts 3. Insurance (State Farm) benefits for rental vehicle ended after 1 month 4. Conicelli Honda will not provide loaner vehicle in the interim.5. I continue to pay ~$320/month for a vehicle I cannot drive and have no alternative vehicle in it's place ****** Conicelli Honda sold me a car they could not reasonably keep on the road after normal/foreseeable events (minor fender ******).
Business Response
Date: 06/09/2025

Mr. *******:
Attached is our response to the complaint filed by our customer ******* *******. Thank you.
***** *********, Customer Relations Mgr, **********************

Customer Answer
Date: 06/10/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23375714

I am rejecting this response because: They sold me a car they could not reasonably keep on the road under normal and foreseeable situations. it is really that simple. They provided no reasonable support to keep me on the road on the meantime and had my both pay for a car I couldn't drive for 2 months and pay for alternate means of transportation.
They completely failed to reasonably keep either me or the car driveable.

Regards,

******* *******

Customer Answer
Date: 06/10/2025
Apologies for the extra message, but I wanted to add the following:
All I wanted at the time, and what I asked for repeatedly, was for Conicelli to help me stay on the road to be able to get to work in some way. I even offered just to drive whatever the cheapest ****** they had on the lot as a loaner, and I did not ask any of this until my insurance coverage on a rental expired.
Their stance was "you didn't bring it to our body shop, so we can't/won't help you."
I even tried to move it to their body shop and then they wouldn't work on the car.
Their position was always to use any technicality they could to avoid helping me after selling me a car they couldn't keep on the road.

Business Response
Date: 06/23/2025

Mr. *******:
Attached is our response to Mr. ********* rejection of our 6/9/25 letter to the BBB. Thank you.
***** *********, Customer Relations Mgr, **********************
Customer Answer
Date: 06/23/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23375714

I am rejecting this response because: Once again, the fact that their body shop could not be the one to complete the repairs is irrelevant to the dealership's inability to properly support the purchase of the car - in this case provide reasonable alternative means of transportation once it became clear Honda could not supply the necessary parts to ANY body shop completing the repairs. Conicelli's refusal to provide a loaner car, in this instance, given the lack of time frame for replacement parts (a condition which is STILL ongoing), is THE issue, not whether or not they could repair the car.
Concelli's remedy should have been a loaner car. I explicitly offered to drive the least expensive, least "good" car in their possession so long as it was safely drivable.
Personally, I find their inability to even acknowledge the actual issue at hand in any of their responses telling. They continue to try and say "look over here" to obfuscate their responsibilities as the dealership that sold the car. At a minimum, they should reimburse me for the rental costs accrued.
Beyond that, people should know what they've done (or lack thereof) from a service and support perspective.

Regards,

******* *******
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my Nissan Rogue 2021 to the Nissan ********** because it was leaking fluid. After inspection, I was told that the engine mount was broke and there was a hole in the transmission which is causing fluid to leak. I believe the engine mount broke causing a chain reaction. I have extended warranty coverage which transmission is covered however I was told that the transmission will not be covered because I am being blamed for the hole in the transmission. This car has needed 3 engine mounts (including one that needs to be replaced right now) on it and its only 2021. The part provided to car could possibly be faulty because how can a metal engine mount break 2 times. I requested for the denial letter from the warranty for the transmission and was told they do not have that. I was told to contact Nissan regional and they told me be to contact the dealer. This has been ongoing nightmare. I have requested a copy of my detail warranty and was only given the brochure. The dealership is requesting me to go through my car insurance instead honoring my warranty.
Business Response
Date: 05/12/2025
Mr. *******:
Attached please find our response to the complaint filed by ****** *******. If you require additional information, please contact me.
***** *********, Customer Relations Mgr, **********************
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/14/2024 I purchased a brand new Toyota Sienna.12/18/2024 I sent over to the car salesman a photo of a small crack that I had just noticed. Salesman ignored my message.12/21/24 I brought my car in. Salesman informed that it is just their new technology, and not a crack.3/2025 I noticed the crack got a lot bigger so certainly it is not a "technology" but a manufacture defect. 3/2025 I tried to speak to the salesman, he smirked and said there is nothing they could do.3/2025 because I cannot speak much English, I had my sister call in to speak to the sales manager, he informed that because I took a month to inform them, it could have been done by me. Basically, they hinted that I could have thrown a rock or hammered the screen to cause the crack. It has nothing to do with them.I am requesting a replacement of the odometer screen.
Business Response
Date: 03/26/2025
Mr. *******:
Attached please find our response to the complaint filed by ****** ******.
***** *********, Customer Relations Mgr, **********************
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday 1/3/24 I went to the dealership to buy a car, I arrived after they closed but was still serviced as they were expecting me. I was rushed into the sale of my car and reached out to the salesman ******* on Sunday 1/5/24 who did not respond until Monday stating the dealership was closed and he would follow up with me when they opened. Unfortunately I had to reach out to him again to which he and his ****** *** called me very rudely informing me there was nothing they can do for me the sale was already funded and in the state of PA there is no buyers remorse. I was just simply trying to return to the car and get what I asked for because this car is not what I asked for.
Business Response
Date: 01/21/2025

Mr. *******:
Attached is our response to the complaint filed by our customer, Taganae ******* *****. If you require any additional information, please contact me.
Thank you, ***** *********, Customer Relations, **********************
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,My name is ******* ***** and I bought a used 2020 Nissan Pathfinder in 2022. My sales person was *****. It was told to me by him that the car was sitting because it was the owners car and he didnt drive it. The car was purchased at 19k miles. Since buying it I have brought it back over 8 times to get the car fixed or parts replaced. The same parts have been replaced over 4 times. I have reported it to the lemon law. I had the corporate guy come out and look at the car and approve the repairs. I have every statement that proves of how many time the same repair has been done or the vehicle. I get the run around every time bring me car. It feels like that car is never completely fixed. I have contacted everyone that I can possibly contact about this car. This car is completely unsafe and Im always bringing it back for the same repairs. I need a reliable form of transportation to take my children back and forth to school and work for myself. I do not feel that Conicelli is assisting COMPLETELY in my repairs. On my recent visit which my car is in the facility currently for some of the same repairs. They told me that because I dont have OEM products my car is making noise but mind you that they replaced and repaired the same product my last visit. Im at a lost as to what to do next because this car is not safe and I dont feel as though Conicelli is completely and 100% truthful about the car I purchased and the fixing of it. I truly would like someone to contact me about my vehicle and possibly talk about getting out of it. Have every email and conversation Ive ever had with a Conicelli staff member and how they treated me during all of these purchases. I have specific names and departments that they work in and dealings with me during this process.
Business Response
Date: 12/11/2024
Mr. *******:
Attached please find our response to the complaint filed by our customer, ******* *****. If you require further information, please contact me.
***** *********, Customer Relations Mgr, **********************
Customer Answer
Date: 12/12/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22625369

I am rejecting this response because:
This is in response to the Conicelli respondent. What they stated was a complete lie. The fact that they are making their response about a situation (breaks) that was repaired by them in which I have the invoices for before the breaks where replaced twice. The parts where NOT bought by ******** in which I do not know where they received that information from. The fact of the matter is the chief complaint was me returning to get my car repaired over six times for the SAME area of my car. Each time there is a significant repair in which my car is kept in the shop for a number of days. I also have an invoice for each time as well. The regional service manager evan had to visit the shop to look over the car and approve the repairs. The fact that they are not honoring or acknowledging the fact that I have brought the car back multiple times for the same repair is wrong. As far as me being rude I have a video of me getting my car done and within five minutes bringing it back because of loud noises. They say every car is inspected before it leaves the shop in which that is a lie. I bring it back and its a laughing matter to them. Oh course I going to get upset but anyone would if your car is not getting fixed and your making time of of your day to drive out an hour to bring your car down there and they keep it for days and then you have to bring it back in a month for the same area of problem. Its ridiculous!

Regards,

******* *****

Business Response
Date: 12/18/2024
Mr. *******:
Attached is our response to Mr. ******* comments made in his rejection. Thank you.
***** *********, Customer Relations
Customer Answer
Date: 12/30/2024
The consumer did not resolve my complaint. They responded to me with information about something else not dealing with my original complaint and just blew me off. They were significantly unprofessional and not willing to help me at all. I recently took my car to another Nissan dealership and they found the issues that I was complaining about and that they said that they fixed to not have been fixed at all.
Initial Complaint
Date:11/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a vehicle from the used car team at Conicelli Toyota, which went great, but getting the title and tags department to get their end of the work done has been beyond frustrating.We purchased the vehicle at the end of September and live out of state in ********. We were assured by the staff that they would be able to get tags, title, and the paperwork completed before our temporary tags expired on November 27th. Unfortunately, they werent. They never contacted us to let us know that they wouldn't be able to reach the deadline and never provided us with information on what to do if they weren't able to complete the paperwork in time. So now, were making payments on a vehicle we cant drive because the registration expired on November 25th and the tags expired on November 27th. Furthermore, weve been trying to call to get accurate information on where we are in the process and when we will get our tags, title, and paperwork, but the staff at Conicelli cant provide simple information or do their jobs promptly. Weve escalated the situation by reporting the dealership to the Maryland *** and filing a complaint with the Better Business Bureau. For a dealership thats as large as this one, something doesnt seem right here. How can a purchase that was completed before the end of September take more than 2 months to complete? And how can the dealership leave buyers like us in the dark? We just want our paperwork to be able to drive our vehicle legally. Seeing as how buyers are expected to pay for the vehicle immediately, I dont think thats asking a lot.
Business Response
Date: 12/04/2024
Mr. *******:
attached is our response to this customer's complaint. Thank you, ***** *********, Customer Relations, **********************
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted gap and coverage cancellation forms in August 16, 2024 as instructed by the company. I was informed that my refund would be processed within 68 weeks. However, as of today, I have not received the refund.Despite multiple follow-ups with **** ********, who is the credit manager at Conicelli, I have only received vague responses such as "I'll check," without any concrete updates or resolutions. This lack of communication and failure to process the refund in the stated timeframe is highly frustrating and unacceptable.I am seeking the immediate processing of my refund and a clear explanation for the delay.Resolution Sought:I request the company to expedite my refund and provide a specific timeline for its completion, along with an explanation for the delay.
Business Response
Date: 12/04/2024
Mr. *******:
attached please find a response to our customer's complaint. Thank you, ***** *********, Customer Relations, **********************
Customer Answer
Date: 12/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** Nedelina
Initial Complaint
Date:11/18/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from Conicelli Toyota nearly two months ago and I have not received my plates or registration. I contacted my salesman one month after the purchased and nothing had been completed. Now, a few days before my temporary documentation expires I have no plates or registration and the *** has no recored of Conicelli filing this paperwork. I am now paying for a vehicle I will not be able to drive once the temporary documentation expires.
Business Response
Date: 11/25/2024
Mr. *******:
Attached is our response to the complaint filed by our customer, ****** *****. If you require further information, please do not hesitate to contact me directly.
***** *********, Customer Relations Mgr.
**********************
Customer Answer
Date: 11/26/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22572205

I am rejecting this response because:
I appreciate the correspondence, however, I cannot consider this matter closed until I have the plates and registration in hand, which I do not. Additionally, I received no notice from ***** that a label was created or a shipment was attempted. Moreover, the timeline provided by ***** contradicts what I was told by the salesman and *****. My temporary tags are expired and I am left unable to utilize my vehicle until Conicelli provides plates and registration. Please resolve.

Regards,

****** *****

Business Response
Date: 12/06/2024

Mr. *******:
attached is our response to Mr. ******* rejection of our original response.
Thank you, ***** *********, Customer Relations, **********************
Customer Answer
Date: 12/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:09/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon receiving my leased Toyota Camry in October 2021 at this dealership, I was unknowingly enrolled into the ******************* to transfer car payments from my bank account to ********************** ****************** (TFS). The salesman I worked with neglected to inform me this is an external service, not part of TFS, and that I will be charged a $199 program fee for using this service. Instead, I was only told I was being signed up for automatic payments with TFS, which I wanted. I also never received communication regarding my AutoPayPlus account and was just made aware of my enrollment into this service today today when I received a call from them inquiring about my plans for my leased vehicle. This could be because the same salesman also had made other errors when setting up my personal information, including my address, as I later found when I didn't receive other important documents over a month after obtaining the vehicle. I requested a full summary of my payments to ***********, which reveled that while they received all payments from my bank account on time, they provided the payments to TFS days to weeks later which risks late payment charges. Conicelli Toyota's negligence (or maybe intentional scamming?) cost me at least an extra $199 (thus far I am waiting for *** to actually receive the remaining early September payment from *********** and calculate what actually was still owed/additional fees charged since that was never made transparent) and put my credit score at risk by signing me up for this consistently delayed payment service against my knowledge.
Business Response
Date: 10/14/2024
Mr. *******:
Attached is our response to ***** ********* complaint of 9/30/24. There are three (3) pages of related documents attachment to this letter as well.
If you require any additional information, please let me know.
***** *********, Customer Relations, *******************
Customer Answer
Date: 10/19/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22346582

I am rejecting this response for the following reasons:
1. To reiterate, the salesman whom I worked with misinformed me about the automatic payment service. I was led to believe this was not an external service and rather the method of setting up automatic payments for my auto-loan with TFS. The salesman failed to inform me that *** has their own separate, free Autopay system so I am not sure why I was coerced into this external service with AutoPayPlus that charges several hundreds of dollars in fees.
2. I have not received any follow-up confirmation, via mail nor email, regarding this separate account set up with AutoPayPlus. Thus, I never received access to my account information or any notification that the account was created and was not made aware of it until I received a call from AutoPayPlus at the conclusion of my loan.

Regards,

***** *******

Business Response
Date: 11/04/2024
Mr. *******:
Attached is our response to Ms. ********* rejection of our initial response. Please advise her that a refund is being mailed to her at the address provided by the BBB as our address on file is from 10/21/21 and different than what you provided. Thank you.
***** *********, Customer Relations Mgr, **********************
Customer Answer
Date: 11/11/2024
Since the creation of this case, I have received more information from my bank on my full AutoPayPlus transaction history as well as from Toyota ****************** (TFS) on copies of payments TFS received from AutoPayPlus. Several inconsistencies were identified between my bank transactions with AutoPayPlus, the payment summary *********** provided, and the payments TFS reported were received by AutoPayPlus. After tracking the record of all the fees/unidentified payments charged to me by ***********, the sum was $459.76. However, I will accept the dealership's resolution strategy and proceed with resolving the case.
Customer Answer
Date: 11/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

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Conicelli Autoplex is NOT a BBB Accredited Business.