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Business Profile

Furniture Stores

IKEA US, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

This profile includes reviews for IKEA US, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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IKEA US, LLC has 70 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 93 Customer Reviews

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    Review Details

    • Bugra Ilgaz B

      Date: 07/29/2025

      Terrible customer service and order delivery, even on pickup orders. Why share an estimated pickup time range between two hours (i.e. 4 PM - 5PM) and have the delivery ready 3 hours later? Terrible business.

      IKEA US, LLC

      Date: 08/01/2025

      Hej (Hello in Swedish),

      We're sorry to hear of your extended waiting period for your order.  Please accept our apologies.  I've contacted you via email to gather more details about your order.  Please be on the lookout for our communication.

    • Erik B

      Date: 07/29/2025

      I PURCHASED a dresser from ****. It was damaged upon delivery. I called and scheduled a pick up of damaged dresser and was supposed to have a replacement. They were a NO CALL NO SHOW. I've Called customer service numerous times. I was told I would be refunded the amount of the dresser on June 9th 2025. I followed up June 29th 2025 and was told my case was closed. Multiple times customer service representatives hang up and never return disconnected calls. I don't have the luxury to spend countless hours calling customer service or missing work to be made whole by ***** Basically I got robbed and disregarded.

      IKEA US, LLC

      Date: 08/01/2025

      Hej (Hello in Swedish),

      Please be on the lookout for direct communication regarding your pickup request.  We're happy to help!

    • max o

      Date: 07/22/2025

      terrible customer service on appliances. bougth brand new cabinets and appliances, **** refuses to address installation issues in a timeley manner. Its been 3 weeks and still no answer.

      IKEA US, LLC

      Date: 07/23/2025

      Hej (Hello in Swedish),

      Please accept our apologies.  I've contacted you directly to discuss your kitchen installation issues.  Please be on the lookout for this communication.

    • Carol L

      Date: 07/21/2025

      I purchased furniture from **** and also pre-paid for the in-home assembly offered through their partner, TaskRabbit. After the furniture was delivered, I received an email from TaskRabbit notifying that the assembly would take place 3 days later. I also received reminder messages reaffirming the date and time of the appt. Based on this, I cleared my entire schedule to be available. However, no one ever showed up, and I received no cancellation notice or update explaining the missed appointment.I tried to contact TaskRabbit using the links provided in their emails and SMS reminders, but every link led to a 404 error page. After spending time searching online, I finally reached an agent who informed me that no one had been assigned to the task, even though I had received a confirmation email and webpage. Imagine the surprise.I then contacted ****. After a long hold, I was able to reschedule the assembly appointment and received a new confirmation. On the second attempt, the assigned assembler contacted me via TaskRabbit's chat feature to say that my location seemed far, despite previously accepting the job. I asked him to notify TaskRabbit or **** so that someone else could be assigned. I received no reply, and once again, no one showed up on the day of the scheduled assembly. I received no cancellation, no follow-up, and no explanation.I managed to use TaskRabbit's live chat support, an agent responded briefly, then went silent and disappeared. I was then logged out of the chat. I contacted **** again and was only offered yet another reschedule.This experience has wasted at least two full days, caused unnecessary stress. It highlighted serious flaws in ****'s partnership with TaskRabbit. I am requesting a full refund of the assembly service and appropriate compensation. **** should not offer paid services through a partner unprepared to deliver on basic commitments to boost its product sale. This is misleading and unacceptable business practice.

      IKEA US, LLC

      Date: 07/23/2025

      Hej (Hello in Swedish),

      Thank you for bringing this to our attention and please accept our apologies.  I have contacted you directly to discuss this further.  Please be on the lookout for this communication.

    • Alison D

      Date: 07/18/2025

      **** shipping service leaves a lot to be desired. A large item that was to arrive yesterday (rug) was left on the delivery truck. I received a promise from the delivery driver and the shipping company that it would be dropped off this morning. I have spent the entire morning and afternoon waiting for the delivery and I have called various customer service places (**** and RXO shipping) and even spoke with a company representative. Still not here.

      IKEA US, LLC

      Date: 07/21/2025

      Hej (Hello in Swedish)!

      Please accept our apologies for the delivery issue you experienced!  We will be reaching out to you directly to help out.

    • zameer m

      Date: 07/17/2025

      i bought a 365 pressure cooker from **** brooklyn a week ago. Paid for it in cash. I thought it would be ok so i threw away the receipt and the box. Next thing i know the pressure cooker is missing the pressure regulator. It wasnt on the floor or even in the box i clearly remember. Called the place but they said I need the receipt to see if they can order the part. DONT BUY FROM ****. customer service is subpar. The parts are not available. The info on the box or manual does not have part numbers to order (which should be available without receipt). If someone has a soultion with my useless pressure cooker or a part from ****** let me know.

      IKEA US, LLC

      Date: 07/21/2025

      Hej (Hello in Swedish),

      We're sorry to hear of this issue you are having.  We will contact you directly via email to see if we can assist you with this.

      IKEA US, LLC

      Date: 07/21/2025

      Hej (Hello in Swedish),

      We're sorry to hear of this issue you are having.  We will contact you directly via email to see if we can assist you with this.

    • Raphael M

      Date: 07/07/2025

      Order was placed online based on the products being available for delivery within a week. As soon as we purchased the delivery date was revised to a later date. This was followed by email notifications that half the order would be unable to be fulfilled with an option to cancel the order. The order was canceled, but IKEA USA was unable to stop the delivery of a tabletop (no legs). Since we received the tabletop with no legs, IKEA USA would not process the reimbursement of the remaining $7247.65 of products that we did not receive.There was a phone conversation on the 19th of June to discuss the cancelation with a reference number provided. Then on the 22nd and 25th of June, IKEA USA sent emails saying they do not understand what to do moving forward (although on the website it indicates that refund amount listed above).On the 7th of July, IKEA USA was called again and they had not moved forward in the reimbursement process and there was no attempt to move it forward since the initial call on the 19th of June.On the 7th of July, the credit card company was called to dispute the charge and BBB comment was added. I would attach all our feedback, chats, emails, back and forth with IKEA USA if that was an option. At this time we are still hoping that IKEA USA will attempt to make this right, but there didn't seem to be much interest from their side.We are very disappointed in IKEA USA. The products they sell are amazing, but they are losing their edge when it comes to basic customer service. I said to my wife, "if ****'s customer service was as good as their products, then they would drastically outperform every furniture business." Hopefully they improve. However at this time it has been very disappointing.

      IKEA US, LLC

      Date: 07/08/2025

      Hej (Hello in Swedish),

      We appreciate you bringing this to our attention.  We've sent an email to you requesting further details.  We're happy to help!

    • Oguz G

      Date: 07/04/2025

      Do not EVER trust their delivery. It is a joke.They commit on a date. One day before the delivery, they send another text message, asking for your for confirmation. You confirm.And on the day of delivery, they send a cryptic, automatic email message stating that the order failed. You call the customer service, they say "We will send another email in the next 24 hours to advise you if the new delivery date". You ask "When is the new delivery date?". The answer is "Sometime this month".You call them again to talk to a supervisor. They obviously do not let you do that. Commit that the supervisor would call back in 2 to 4 hours. Obviously, that never *********** **** it up. OK. Nothing to do.Then, in a few hours, you receive another email stating the order is on the way as scheduled. You are hopeful; well, maybe they have sorted it out.But when you click the link on the email, it says "Unfortunately". You call them again, they say "Yeah, sorry, we cannot deliver today". And they say they would contact **** to re-schedule. Obviously, no one calls you back to re-schedule.I think European companies which do not have any clue on how to operate a business in the *** will eventually leave, or hopefully, learn how to treat a customer AND have reliable systems that display consistent information and send accurate messages to customers.

    • Am X

      Date: 06/30/2025

      I was looking forward to receiving my **** birthday promo code, as I have been a loyal customer for years. Unfortunately, I never received the coupon. I contacted customer service, and the first representative told me I would be receiving it, but it never arrived.I followed up by contacting a second representative, but this experience was incredibly disappointing. Not only was the attitude unhelpful and dismissive, but they also claimed I wasnt subscribed to promotional emailsdespite the fact that I regularly receive ***** marketing emails. The only one I didnt get was the birthday discount.I expected better from a brand like ****. Its frustrating to be told different things by different representatives and to have my issue brushed off without a real solution. I hope **** can improve its customer support consistency and honor its promotional commitments.

    • Ted Z

      Date: 06/24/2025

      The store refused to warrant the price of a piece displayed in its showroom. Its representative at the check out contacted the store manager but didnt solve the problem. This clearly is a violation of contract law. I hope the store make correction and warrant its advertised price.

    IKEA US, LLC is NOT a BBB Accredited Business.

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