ComplaintsforCBC Settlement Funding LLC.
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I completed a transaction with CBC funding when my son was minor to be able to abstain cost for physical therapy needs and financial needs ,After court proceeding they assured me I would be able to sell (2) policies to receive an upfront cost to be able to assist with my sons needs however after the hearing I never received a dime/In fact they told me to follow up with the guardian at liatam and the judge that appointed case/I constantly have stayed in contact with the specialist that assisted with transaction however he has recently stopped answering any other contact after he assured me he was escalating the issue but I still haven’t heard anything back/I have email CBC and my emails are returned as well as made several attempts to speak to other agents/I have contacted judge Secretary who also redirected me to cbc as well as the guardian at liatam and the general of the ******** county clerk house/Upon my son reaching his eligibile age he was only left 5,000 and cbc funding had a disbursement mailed to them the end of May of this year with the feedback from *** **** **** who I also consulted with.I have been very patient and have also tried to level with a resolvement but have been getting a run around.Business response
06/24/2022
I would like to apologize on behalf of my company regarding any customer service issues that were not handled in a professional manner. I have taken the liberty of pulling your full file from archives and will begin investigating your claim right away. We did however locate a check that was dated 4/26/17 in the amount of $19,500 [The Purchase Price] and endorsed to you [********** ******] (please see attached). I will be in touch with you no later than Tuesday, June 28th, with an update once we have received the full collateral file. Please feel free to call me directly is you have any questions in the meantime at ************.
Regards,
Mike A*******
CBC Settlement Funding
Customer response
07/12/2022
/This situation has not been resolved and I have been trying to contact Mike A***** who stated he would be letting his legal team investigate it upon that I have reached out to legal team and nothing as well /I’m not sure at this point what to do but this is what is goin on as of now I am going to have to seek my own legal department to intercede in this matter.sincerely,********** ******Initial Complaint
05/15/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed a contract with these people judge approved April 26, 2022 and to date have not been funded the money I am owed. I get excuse after excuse but no resolution to the problem. This transaction with this company has been nothing but miserable and I want it to be over which means I need my money from them they are in breach of contract and know it. I don't have time to go through all the legal nonsense of breach of contract and start over. I really just need my money and this to be over.Business response
05/26/2022
We sincerely apologize for any inconvenience. Unfortunately we experienced some delays that were out of our control. We kept ******************** informed throughout the transaction process and sent funds to her yesterday (5/25/2022). She confirmed receipt of these funds.
If there are any further questions, please do not hesitate to reach out to me directly.
Regards,
Mike A********
************
Initial Complaint
03/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This third party has been, with increasing frequency, delaying monthly supplemental payments. This is not part of the agreement and it has begun causing financial hardships for my family. This payment is a direct deposit (ACH) transaction and there is no reason this supplement payment should be delayed or with held. This company also refuses to return calls, emails and post attempts. Please advise on how to proceed. My phone number is ************ Respectfully,*****************************Business response
03/24/2022
****************,
We sincerely apologize for any inconvenience this may have caused you. As you are aware, unfortunately we are dealing with significant delays due to USPS. As a result the timing of payments have been severely delayed. To date, we have still not received your March payment from your insurance company. In an effort to expedite payment to you and not inconvenience you any longer, we have floated/sent this payment to you. I believe you confirmed receipt of payment this morning with our Representative, *************************.
Please feel free to reach out to me if you have any further questions or concerns.
All the best,
Mike A*********
************
Initial Complaint
08/31/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
In May of 2013 I signed a contract with CBC for 8 yrs to take a portion of my *** annuity each month in exchange for a lump sum of money. My contract ended in May of 2021. CBC settlement funding has not returned my annuity to me as of this date. I have called them repeatedly and even got as far as speaking with someone in their legal department. Since that conversation with the legal department I have not had any further conversations with them. I called CBC on Friday Aug. 27, 2021 and ****** assured me someone would contact me on Monday Aug. 30, 2021 and no one called. I called CBC today and ***** told me someone contact me today but I'm not gonna hold my breath.Business response
09/09/2021
************,
First and foremost, I/we sincerely apologize for the lack of communication. Customer service is our top priority - your experience is extremely concerning and will be addressed internally. In an effort to be more consistent with updates I have assigned your file to **** *************. Going forward, he will be your point of contact until this matter is resolved and can be reached directly at ************.
To date, we have submitted all the requested forms to *** **** **** in an effort to change ownership back to you. We will follow up again this morning to make sure they have everything they need to effectuate this change.
Regards,
Mike A*****
CBC Settlement Funding
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.