Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business in question has requested that I remove a review of their business from your website.  I did not post any review of the business; however, if my initial complaint is being used as a "review", I have no objection to that being removed from the business' listing.
  
  Regards,
  
  *************************
  
  

  Business Response

  Date: 09/10/2024

  Thank you for bringing this matter to our attention. Although our business focuses on providing pay-per-call advertising to thousands of customers, ********************** has a directory component where we provide businesses, firms, and practices with free listings in their local zip code.   The listing in question was one of those free listings and the intent of them is to provide another directory location for your business to be found on the web.  We understand your concerns regarding the lack of correct information on this listing and apologize for that.
  

  We want to confirm that the listing in question has been promptly removed from our site. We always want to be of help and take such issues seriously and we are glad our Customer Success team was able to remove the listing for you.  

  We appreciate your patience as we worked to resolve this issue, and we are glad to hear that you are satisfied with the outcome. If you have any further questions or require additional assistance, please do not hesitate to reach out to us directly.  You can reach me at *******************************. 

  Thank you, 

  The eLocal Team

• Initial Complaint

  Date:05/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promptly refunded my money and canceled the account. Although upsetting and slight misleading to initially sell the account, they did make it right in the end, and with that I am satisfied. Not nearly as much of my time wasted as other marketing companies have. meone interested in roof replacement. The text from elocal came well after the call was over, I have several lead sources and will not pay these ridiculously high costs for roof repairs and leaks calls. I was really hoping this service was legit as it sounded good when sold to me

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently file a complaint against a business and now its resolved  none of them on the phone was confused and when I needed to get a credit for the reps. are very helpful and understanding. So after hours and hours of trying to get a hold of the Elocal customers and my rep, ****** was hardly there to help but he was there to take my money. My rep said that I choose a program that has a slim of returns, I was thinking to myself why offer a program to me or why it was there in the first place, that has a slim or in my case zero returns. I'm filing this is because I felt that my $375.00 was not well spent because the service that was offered to me, in my mind was not supposed to be an option, knowingly by Elocal that it has minute % of return. Also the customer service was not helpful, I felt I have walk through fires to get a refund, to me its not worth it to set out an hour to dispute a $15.00 potential credit. I tried to explain this to my rep but it seems that he has all the answers.