Business ProfileforFirstrust Bank

I opened an account with firstrust bank on January 14 2023. The bank was running a special where if you opened an account and spent $200 on the debit card in the first 60 days they would give you a $250 bonus. I did not receive the debit card for several weeks. I added funds to the account and set up one of my other bank accounts to transfer money into the account. In all I transferred over $700 into the account. I tried to use the debit card in a grocery store and it was declined, an embarrassing situation. I tried again when I got home to pay my utility bill with the debit card but again it was declined. I called firstrust bank to check to make sure there was not a problem. They said my account had been restricted the fraud team. I asked to speak with them, but was told that was not possible but that they would contact me the next business day. I never received a call back over the next three days. I called firstrust again and was again told my account was restricted and the debit card could not be used, nor could money be withdrawn from the account. I was again told there was no way to speak to the fraud team, but that they would send me a letter in the next two weeks with their findings. It has been more than a month and I still do not have access to my money. I called again today and they said they would email me a signature card to be resigned within fifteen minutes and I would have access to my account. It has been an hour and yet again Firstrust has lied and I have not gotten an email. The original bonus offer expired. Is this how firstrust works? They get customers to sign up with the enticement of a bonus offer, but restrict their accounts so that the offer can not be fulfilled? This bank needs to be investigated.