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Business Profile

Towing Company

Gombach Towing & Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Gombach Towing & Auto Salvage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gombach Towing & Auto Salvage has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13, 2023 my car was towed to Gombach after I was arrested for a bench warrant for missing a court hearing. I spend 90 days in jail awaiting my hearing. After 90 days, I had my hearing and was released from jail. I contacted Gombach over and over again when I was released and I was told that I had to pay $8,700.00 in storage fees that were accumulated during my time in jail. I asked countless times to speak with Joe (owner) and was told he would call me. I left my number atleast 6 times. Never one call back. I would like to settle this issue and pay a reasonable amount to get my car back. I'm a single mom of 2, with no car.

      Business Response

      Date: 04/24/2024

      In regards to this complaint we
      understand the difficulties you are having. After your vehicle was
      impounded on January 13, 2023, we were instructed by the police to
      only release the vehicle to the registered owner which was you. We
      received multiple phone calls in regards to the vehicle and told
      those people that we needed to have something in writing that was
      either notarized or from an attorney stating that you gave permission
      to them to obtain your vehicle from our lot. After so many days, we
      are required to file with the state that the vehicle has been left
      abandoned on our property. Being that we had not heard from you or
      received any written notice allowing someone to obtain the vehicle,
      we had to proceed with that abandoned paperwork. Once the paperwork
      has been sent to the state, the owner has 30 days to reclaim the
      vehicle after receiving the letter from the state that states the
      vehicle has been declared as abandoned. We received the first phone
      call from you directly on May 11, 2023, which is more than 90 days
      after the car was impound, at which time we totaled up the charges
      and gave you the price of $6256.00, which included towing, storage,
      an admin fee, and the required state fee. The break down of the total
      charges are as follows, Towing $175.00, Admin $75.00, State fee
      $56.00 and storage at $50.00 a day. Typically daily storage rate is
      $75.00 a day so we were already trying to work with you by dropping
      the storage down $25.00 a day. After you called on May 11,2023 we
      tried to contact you multiple times with no answer and could not
      leave a message. We did not hear back from you until June 13, 2023
      when you called asking if you could gather your personal belongings
      from the vehicle and we said yes and allowed you to come that day to
      gather your things. We tried our best to accommodate you as best as
      we could for this situation. We know you had stopped by our shop a
      few times since gathering your belongings trying to get the vehicle
      back, but at that time your 30 days to reclaim were up and we stated
      to you that the vehicle could no longer be claimed. Unfortunately at
      this time, over a year later, the abandoned car paperwork has been
      completed and the 30 days for you to reclaim the vehicle has passed.
      At this point there is no way for you to reclaim your vehicle. We
      understand the hard ships of being a single mom but at this time
      there is nothing we are able to do to accommodate you any further.  

    Gombach Towing & Auto Salvage is NOT a BBB Accredited Business.

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