Complaints

This profile includes complaints for Armina Stone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Armina Stone

  780 Route 910 Ste 100 Cheswick, PA 15024-9703

• 

  Armina Stone

  190 Quinn Dr Pittsburgh, PA 15275

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armina Stone came in and laser measured for a new granite counter top. The installers used a saw to cut a hole all the way down the wall to the left and installed the counter top in the wall. They never asked if they should do that or take the stone back and trim it to fit correctly. Now a month and a half later with no resolution we have installed the faucet and in the picture you can see the holes are not cut in a straight line. Each hole is farther out than the other ones. We are requesting a full refund as nothing was done correctly and they voided the contract that ********** provided. We did not have a choice as to who provided the counter thru **********.

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new quartz countertop through Home Depo. Was assured that the longer side would be in 1 pc. They contracted Armina Stone for product and install. After Armina's confirming measuring person came, **** **** @ ******************** @************ sent us a template. They said the longer pc would have to come in 2pc's. We argued that we were told it would be seemless. **** **** assured us that once it was installed, we would not even feel or see the seem. They have a process that hides any seems. We probably should have cancelled then, but after talking with him on the phone a few times, we believed him. We know other people that have stone countertops and you don't see theirs. The trouble shooter that came out 9/11/24 said that this happens on the lighter colors and there is nothing they can do about it.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did not receive what we were told. There are several issues that arose with the install. I have attached a very inclusive description, and tried to attach pictures. For some reason I couldn't attach them. I will send them to you in another format if possible. I have sent all of this information along with the pictures to ***********

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/7/2023
  Armina stone installed quartz counter tops to a new kitchen. The installer made rude comments about the size of my kitchen as soon as he stepped foot in it. The 2 installers dropped the counter top and caused damage to a drawer, panel and multiple walls. Upon inspection, the edges of all of the countertops had ridges and were not smooth at all and the countertop was not cut to the appropriate size causing the stove to not fit. When armina stone was notified of the issues they sent someone out to fix the size of the countertop at 730 at night. 2 weeks later another team was sent to try to fix the edge problem. The countertops are smoother but not even as the team polished too much countertop off in certain areas. It has taken many phone calls and messages to even try to get a response from the company. Terrible customer service and quality.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8, 2023 my countertops were installed. I noticed immediately that the finish was very dull and the sides were very shiny. Around the sink is 3 pieces of quartz rather than 2 making 2 seams by the faucet. The seams are very noticable and raised. The edges are rounded except by the refrigerator where it is square.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with Armina was disaster.
  -the installer arriving with the wrong measurements, even after having two different measuring appointments and installing the seam on the incorrect side of the column going through the island, cutting down the middle of the pattern so it didn't match up continuously. Extremely disappointing that they cut down the middle of the stone to take a 3 inch portion out of the center rather than the end of the stone. (we knew it would have a seam around the post but it would be a continuous pattern/stone, we did not expect them to arrive with the wrong size after two measuring appointments and be here til 10pm at night cutting a portion right out of the middle of the stone)
  
  -Cutting the counter short by the sink so that there is water that splash and a huge gap, not being the level of quality and service we paid for. They offered a 3 inch splash which we did not want because it wasn't a part of our design and we wanted tile so now we are just living with this massive gap until we get our tiles in.
  
  -design communication issues with their team what they are and are not capable of doing, being shown things like corners cut at a 90 degree only for it to arrive curved or not to expectation, one corner needing an additional visit to be ground down (5th scheduled visit to our home), the seams around the sink not being flush.
  
  -The icing on top was the installers breaking our screen door offering a $50 patch kit as a replacement (door doesn't slide correctly, out of kilter, and patch won't work because it tore out of the seam where it attaches to the door, refused to send someone out to do it/fix it.
  
  -Overall professionalism, installers arriving late into the evening well beyond appointment window/staying past 1030, Having two measuring appointments just to have them not use the correct measurements and show up then butcher the slab in front of us.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installation was not complete, they were supposed to install our drop in sink and not only did they but they damaged our sink to make it fit. The installers spoke no English so we could not communicate ort problems. After they left the project manager would not call us back to fix the problem for two weeks. We had no functioning kitchen for this time and not until we threatened to want a refund he responded. His fix was just to hide the fact that the countertop was not cut properly because it was not straight. Once we demanded a refund and sent back the countertop they gave us a hard time about getting a refund. Never ever deal with this company.

  Business Response

  Date: 06/27/2023

  We received this job on May 10th 2023 whereas we
  contacted the customer to schedule their template and installation dates. The
  customer was given a 5/19/23 template date and 6/1/23 install date.
  On 5/22/23 we were advised the customer had their contractor
  framing in the area right of the range to prepare it for countertops with
  proper support. Installation took place on 6/1/23 and we were contacted by the
  customer that the installer did not install the sink and the overhang
  measurements were a little off. We had our project manager perform a site visit
  on 6/8/23 to determine a course of action for resolution. It was determined
  that we would have to adjust the pieces and open the sink area for the sink to
  fit.
  On 6/13/23 our project manager spoke with the customers and
  Home Depot COS to go over this plan of action. On 6/16/23 our installation crew
  returned to adjust the tops so that the overhangs were correct and open the
  sink area to install the sink. Once the tops were adjusted the installer put in
  his report that all looked good and before the installer could address the sink
  area the customer had said they just wanted the tops removed and taken out of
  their home.
   The project manager
  had told the customer if they did not like the fix that we would take the tops
  out and re-make a new piece, the intention was for a full remake, not refund.
  The attached drawing shows the area where the overhang had to be adjusted. The
  rest of the kitchen was fine.
  On Monday 6/19/23 it was brought to our attention that the
  customer was requesting a refund. This job is through our Home Depot partner
  and we have been speaking with them to work things out. Home Depot stated the
  customer has contracted someone else to install their countertops and we agreed
  with Home Depot to go ahead and refund the customer. 

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a slab of quartz for 2 bathroom vanities. The job done in one bathroom is fine. The job in bathroom #2 is not. Backsplash is bowed and vanity top is scratched. Serviceman Tim came to take a look. Agreed to fix scratches and cut new backsplash. The guys come 2 weeks later and they bring no backsplash and say they can’t fix the top. I call him several times and he finally calls me back. Still no decision from him about the resolution.

  Business Response

  Date: 05/30/2023

  We are scheduled today to complete the job. 05/30/2023

   

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was done on 3/27 by two non English speaking workers, which meant communication between myself and them were poor. There were problems with install and they installed countertops on then told me the problems. Walls needed repaired and products needed altered. Armina stone has been contacted every day for 3 weeks and they have not once responded back. I have one countertop that is the wrong size, the backsplash fell right after installers left and is not flush with the wall and the initial person who came out never let us know that our countertops might be smaller then original and gaps might be there. Again the installers did not speak English and could not understand each other. All they said was order more backsplash. We want our kitchen fixed and part of our payment back. This also involves Home Depot as well as we went through them but they won’t help

  Business Response

  Date: 04/25/2023

  ****** **********
  When we took out *** ****** old laminate countertops and
  installed his new quartz countertops there were gaps and areas where the old
  laminate countertops that were thicker than the new quartz tops left a
  noticeable paint line. This is common when removing laminate tops and replacing
  them with stone tops and is the customers responsibility to paint or fill in
  those gaps left from the old tops.
  
  The backsplashes installed have never fallen off the wall
  as stated in *** ****** complaint, but what is noticeable is that his walls
  have a wave in them. The backsplash touches the wall approximately in the
  middle and has a gap at the left and right ends of the backsplash. If the
  backsplash was pushed to close the gap at one end or the other it would cause a
  much larger gap on the end not touching the wall which is why we installed it
  where it touches in the middle of the wall to leave a small as possible gap at
  either end of the top.
  This is also common in homes due to the walls not being
  level and plumb and this is fixable by filling in these gaps with caulking
  which is the customers responsibility.
  
  We have our service team going back out today 4/25/23
  to remove this backsplash as the customer wants to fix his wall so that the
  backsplash will fit better on either end of the backsplash where it meets the
  wall.
  To cover his complaint about communication I show in our
  system where we communicated with him right after installation and a week later
  spoke to him and explained we would schedule our service team to address these
  issues.
  Here are some visuals of his concerns.
  Gaps at either end of the splash
  
  Walls gaps and paint line left due to laminate top being
  thicker than the quartz tops.

  When we have completed the job we will discuss compensation with them.
  
  
  Rex H******
  Director of National Accounts
  ***** ************
  *******************
  

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased quartzite countertops on 1/5/2023. During installation, the crew was very unprofessional, slamming doors, yelling. They were very messy and left our kitchen in an unacceptable condition with glue residue all over the counters and our new stainless steel sink. They left the floor unswept and razor blade on the floor. The glue was dark and seams very noticeable and the faucet was off center. The product itself had a cracked off piece in the corner and a knick in the island. The perla venata quartzite has many fissures on the top which we thought would be smoothed in fabrication. The sides of the countertops present with many cracks. Today, a representative came to repair the cracked off piece and the knick however we are left with a product that does not seem to be what we saw and purchased in the warehouse in Cranberry Township. We chose Armina because we thought we’d get a better experience than from a big box store. There is no response from the owner [email protected]. The representative who came today apologized but that’s all he was willing to offer. He would not offer an extension of 3 warranty if any other cracks surface. They do not seem to care their installation was sub-par. The salesperson stated their crews are employees of Armina or sub-contractors who only work on countertops and he said he would talk to the crew. We were hoping for an extension of the warranty and that they would stand behind their product. It would have also been appropriate to refund the cost of installation. When I asked what the BBB rating was, the representative today said he had no idea.