We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

DB Schenker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this formal complaint against DB Schenker, a sea freight company that we contracted to deliver $10 million worth of sensitive scientific equipment from ******* to the ***. Our experience with DB Schenker has been utterly disappointing due to their disorganization, lack of clear communication, and unprofessional conduct.Our dissatisfaction with DB Schenker stems from the following:Disorganization: DB Schenker demonstrated a severe lack of organization in handling our shipment. This resulted in significant delays, which cost us extra storage fees, and unnecessary complications that could have easily been avoided.Poor Communication: Throughout the process, we received conflicting information from multiple DB Schenker representatives, leading to confusion and frustration. Their inconsistent instructions and lack of transparency made it extremely difficult to navigate the situation effectively.Surprise Invoicing: Despite being assured that all invoices were paid, DB Schenker issued an additional invoice more than a month later, billing us over $30,000 above the original quoted amount. To date, we have not received a clear explanation regarding these extra charges.Legal Intimidation: Instead of addressing our concerns and resolving the discrepancies in billing, DB Schenker resorted to threatening us with legal action. This was particularly distressing given that our paid invoices and original quotation clearly indicated that all due amounts had been settled.We have made multiple attempts to resolve these issues directly with DB Schenker; however, their unwillingness to address our concerns or provide adequate explanations has left us with no choice but to file this complaint. We strongly believe that their unprofessional practices should not go unaddressed.We implore the BBB to investigate this matter and take appropriate action to prevent other businesses from experiencing the same frustrations and unfair treatment at the hands of DB Schenker.

DB Schenker is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.