Complaints

This profile includes complaints for Crown Service Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crown Service Group

  37 Cheltenham Ave Cheltenham, PA 19012-1411

• 

  Crown Service Group

  PO Box 15511 Philadelphia, PA 19131-7511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/17/2023. Job name: **-***********.roof damaged as a result of hail. Interior damage ceiling tiles, insulation and mold. 11/16 ****** gave an estimate of $1500.00. He said that he would replace shingles from brick wall to the end of the roof and replace damaged tiles and insulation. He also said that he would check light fixtures.11/17 ******* brought contract which stated: exterior-repair roof leak, replace/patch section as needed. Interior-Replace drop ceiling and insulation as needed, mold removal and apply treatment. Work to begin on 11/27. I paid $975.00. Contract was signed by ************************** Mgr.On 11/27 ******* (workman) arrived about 11AM. He said ******* would be here with ladders and materials. ******* never arrived.11/29 ******* arrived about 11/AM without a ladder. He replaced a very small portion of the roof with the wrong colored shingles. He replaced only one ceiling tile instead of 13 damaged and no insulation. He said more tiles would cost an extra $244.00 and lighting would be extra also. ******* was here for about 5 hours. He left tarps, bricks and used shingles on the lawn, we had to clean up. He asked for the remaining $525.00. I refused..I texted ******* that I was not comfortable paying more until the job was completed to our satisfaction. He texted me: "you dealing with the wrong person. I'm coming to collect the money you signed for. I called the police. I texted ******* and told him that the police were here and not to let him in.I called ****** and asked for an invoice detailing labor and material costs. I haven't heard from either ****** or *******.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do my bathroom in June of 2023 , and as u can see the pictures I attached show you what kind of job they did or the job they did not do. He ( *********) I wish I knew his last name , was the charge of the project, he was horrible man he would make appts and never show up over 8 times he did that to me and he would never answer his phone. Then I finally had to call his company they did nothing either lady in charge was ****** she was just a talker she did nothing , so ********* was upset that I called his company on him so he called and threatened me to cut me up at my house and damage my cars so I filed with police dept but I never got my money back or did ever finish job ,look at pics attached. ********* and his company is worst company and people I have ever encountered. Then I filed a civil lawsuit against the company but I got notice back that address is vacant now. I hope he burns in hell .

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Crown Service Group to fix my house after a pipe burst. They replaced the ceilings neglecting to include insulation. They would consistently claim to come and fix the issue, and then reschedule. ******* the contractor threatened to harm me when I challenged him on his actions.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Crown Service Group to install handrails in our property. We signed the service agreement on 10/26/2022, and planned to complete by 11/09. We paid the deposit of $1105 (65% of total) on 10/27. On 11/03, my husband tested positive for COVID-19, and we had to postpone the date of work following CDC's guidelines. After communicating with them, we decided on a new date of 11/21, before we will move to another state, and they promised to complete by Thanksgiving. On 11/21, however, the technician ****** did not show up and did not answer our phone calls. Finally, ****** told us they will come on the second day. Over the next few days, they kept telling us they were delayed due to problems with the materials they bought, but still promised to finish the job soon. On 11/29, ****** said he will come to finish the job and he only needed 15min, and we had him call our real estate agent to get him access. He got into a fight with my agent and insulted her with nasty slurs. He also called me asking for her office address because he will "punch her in the f*** face". Afterwards he apologized for his behavior, and still promised to do the job. On 12/1 he went to my property (the tenant was there), and demanded I pay up the rest before they start working. We refused and stated we will pay once they finish the work to our satisfaction, so he left without doing any work. We called their manager ******, who said their internal rules say client have to pay up before the work starts if the client is not physically at the property. We refused because it was never mentioned verbally or on the agreement, and we would have been there if they had not delayed so many times, and we could not trust them anymore to finish the job to our satisfaction if we paid upfront. She promised to call back with a resolution but never did. We called several times, leaving voice messages, but never heard back again.