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Business Profile

Property Management

Sterling Property Management, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been submitting requests for repair of our rental. We still have no resolutions and no one comes out to fix the problems in the rental unit. 1/10 Email sent about mold in the master bedroom 1/20 Response will fwd to maintenance techs 2/23 Request to put in broken gate in back yard fence area. Maintenance tech said to put request in 2/23 Roof was replaced and this caused a short in our garage and tripped a breaker every time you used the switch.2/27 Reported the electricity issue with the switch. Reported shower drain was clogged 3/11 Sent follow up email on following issues (Water in basement every rain fall since roof was replaced;Clogged drain in the bath tub;Fence in backyard by the gate is falling down and broken;Interior wall where there is mold needs repaired;Anytime light is turned on in the garage a breaker in the basement trips and we lost power in the living room, kitchen and garage.)3/16 reported water from shower is leaking through the ceiling in the basement after a technician left 3/18 reported bath tub is still leaking in the basement after two different techs stopped by April - electrician came by and fixed the breaker tripping 7/17 - follow up email on all issues that still exist 7/18 - response from sterling it was forwarded to maintenance supervisor, *** 8/9 - follow up email still have not heard from anyone 11/18 - Submitting complaint Here is the list of current issues. Appears rain spout is missing from front of house (might be why the basement is taking in water every single rain fall)We still have mold in our bedroom on the ceiling and it needs repaired. This was reported roughly 1 year ago. The ceiling in the basement is ruined due to leaking bath tub. We have a bucket in the basement and the water is still leaking from the bath tub every once in a while. Electrician needs to come back and replace the bathroom outlets, they said they were not up to code. Fence gate in back yard still needs replaced/repaired.Thank you

    Business Response

    Date: 12/05/2022

    Good afternoon.  My name is Nicole ** F*******, Tenant and Relations Specialist & Maintenance Coordinator.  There is absolutely no excuse as to why these items have not been addressed for the tenants.  However, I know the office staff was completely overwhelmed as I was hospitalized for more than half the year unexpectedly and not only that, but we were extremely short staffed, but they did the best they could trying to maintain their job as well has trying to handle mine to the best of their ability.  After receiving this e-mail today and reviewing it, I have personally reached out to Rob S******, Maintenance Supervisor, and asked that he please contact ****************** and address the concerns immediately.  Please let me know if you need anything additional on our end. 

    Happy Holidays!

Sterling Property Management, Inc. is NOT a BBB Accredited Business.

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