Complaints

This profile includes complaints for Giant Food Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Giant Food Stores, LLC has 23 locations, listed below.

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  Giant Food Stores, LLC

  1149 Harrisburg Pike Carlisle, PA 17013-1607

• 

  Giant Food Stores, LLC

  3926 Linden St Bethlehem Square Bethlehem, PA 18020-5846

• 

  Giant Food Stores, LLC

  6800 Richmond Hwy Alexandria, VA 22306-1704

• 

  Giant Food Stores, LLC

  3297 Crain Hwy Waldorf, MD 20603-4848

• 

  Giant Food Stores, LLC

  3935 Perkiomen Ave Reading, PA 19606-2718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a home delivery of Giant Direct. The coupon offer was buy two get two free. There was a coupon to clip on the website, I clipped the coupon and should have received two 12 packs of soda when I purchased two 12 packs. I purchased ********* and Canada Dry ginger ale-I should have received four 12 packs of each soda. I only received two each, instead of four. When I called Giant Direct they said I should have purchased four each. I explained that the website had me clip a coupon which I did to receive the order-she told me that I didnt do it correctly I asked what was the correct way and the explanation I got was provided no where on the website when I purchased the sodas! I would like my four free 12 packs as advertised by Giant for home delivery today-June26, 2025. Thank you for any assistance.

  Business Response

  Date: 06/28/2025

  Called customer twice on 6/27/25 and left voicemails each time. Explained customer received $21.58 credit for the soda and it was deducted on the invoice. Also sent invoice to customer. 

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my drivers license online, and was issued a temporary but fully valid license for the meantime. I was denied an age restricted purchase at Giant, and was told it was their company policy to not accept valid, in date, government issued ID.

  Business Response

  Date: 07/04/2025

  Our store management team reached out to the customer on 7/4/25 via phone and email and is currently awaiting for the customer to respond. We are committed to resolving this issue and apologize for any frustration.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the ***************** today and I found two puddings that had expiration date of today 6/11/25 but I couldn't find a dairy manager and went up to checkout and the front end specialist ****** refused to help and instead sent a woman front end to help me out and told me the markdown stickers must be placed before getting them half off. Never happened before and usually the managers help out of if I can find one. Also there are old sale tags on the shelf and wouldn't honor the pricing on the *******. I'm going to contact corporate directly about it if someone from the store is going to get back to me.

  Business Response

  Date: 06/20/2025

  Our store management team reached out to the customer via phone on 6/18 and will attempt to contact the customer again. We are committed to resolving this issue and apologize for any frustration.

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against ******* a manager at giant for being unprofessional and rude & discriminating. I was at the store today grabbing a few items, my card didnt have Sufficient funds so the cashier was helping me void some items. The chicken we were trying to void wasnt going through so she asked ******* the manager to help her but I wasnt expecting ******* to void my whole transaction without an explanation and walked away. I went up to her and asked her why would you suspend my transaction and walk away her response was well we cant keep customers waiting I had 2 people behind me and they were well aware of my situation and they didnt care to wait a few more minutes I was almost done voiding two more items to pay my remaining balance. I wasnt treated with respect or equally. The manager ******* is white Im Hispanic I feel discriminated. She didnt offer to help me regardless. What difference does it make of the customers waiting in line Im a customer too. She needs to learn how to treat customers with dignity and respect. Mind you Im pregnant / diabetic / with a medical condition of preeclampsia. I had a toddler in my arms she didnt care. It was very overwhelming. She didnt offer to take me to her register she just walked away, she didnt handle this situation the way she should of. This is not the first time Ive dealt with her nasty attitude. She needs to be fired. The address is ************************************************** Store Phone:**************

  Business Response

  Date: 06/20/2025

  We apologize for any frustration caused to the customer. The ********************** manager addressed this concern in real time and provided the customer with a $25 gift card for any inconvenience caused. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ***** and I was at giant food at ***** town center plaza in ******** today. My boyfriend works there and i came to buy a couple of things. Mind you I have never been told I was not allowed in there since he works at that location. No store employee or front end customer service person has told me this. I am writing to you because my interaction with one of the store managers was horrible and she was down right disrespectful to me. I am crippled and it is hard to walk so I got up to get a drink after sitting for a which was in the general direction my boyfriend was walking. She then confronts me and asks me who I am and what I am to my boyfriend. I said I was his girlfriend and she proceeded to tell me I was not allowed in the store at all if he worked there. I was never told this by anyone before. I fact checked if this was even a policy and I found out that it was not a real policy and was just made up. I have also worked for giant in the past. I asked if this was a policy and she said yes and that I needed to leave or she would call the police. I got angry because she threatened the police. I left. After that I sat on my car in the parking lot and she noticed me there. I got in my car and she took a picture of my license plate and drove off. I have never felt so disrespected by a manager in my life. This woman is not fit to be a manager. her name is ********* and she is the assistant manager of the store. in my opinion it seems like she was retaliating against my boyfriend and this is not ok. this is extremely unprofessional and it is borderline harassment how she treated me which was like a criminal

  Business Response

  Date: 06/09/2025

  The District Manager reached out to the customer to resolve this concern.

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giant Pharmacy is a disaster. Ive very recently divorced my business from a 2nd attempt to patronize the local GP- this time in ******, **, *****. My specific complaint is partially due extraneous and cumbersome auditing and regulatory issues by govt bodies. However Giant Pharmacy unfailingly exacerbates the monthly difficulty with numerous creative and protracted debacles every month. They offer an app which serves no purpose. It is unusable, unmonitored, unfriendly, and utterly unhelpful. There is never continuity of information: be it pharmacist to staff, staff to customer, or client with its own software. They claim to have a ubiquitous supply-side problem (singular to Giant) they then give information to the customer which is a classic musical response from one employee/ tech to the next. They recently told me I was on a do not call list- WHICH I HAD NEVER REQUESTED, nor HEARD prior never,and never remedied. They in effect criminalized me as a customer making it appear that I was monkeying around or dr. ******** when in simple truth- there are way too many people involved to fill a simple order; this serves to convolute, conflate, demonize (me) and allows them To engage in stonewalling, obfuscatory manipulation of material facts, manipulate via their own collusion- all the way purporting 2 be keeper of the auditing integrity. They glorify in terms such as pharmacovigilance - which in the word itself shows how painfully stupid and utterly obtuse they become in observance of letter over spirit, and policing rather than executing a service- which is what they are ostensibly paid to do. They are the worst. In on and off usage of their pharmacy an estimated ***** different times, i may have had straightforward, undelayed and unmolested service one timeand thats a BIG maybe. They need surrender to the material facts that they cannot operate their business and do the community a Big favor by closing their pharmacy in surrender to their EPIC FAIL.

  Business Response

  Date: 06/09/2025

  We apologize for any frustration or inconvenience cause, and we take these matters very seriously. We have reached out to the customer to address their concerns, in addition to following up with the Pharmacy Manager to investigate their in store experience.

  Customer Answer

  Date: 06/20/2025

  I returned to the pharmacy in ****** after having discussed options w/ my PCP.  This last time, after my doctors office called me back to confirm the Rx was at Giant, I waited possibly 1 day and opened the Giantt Pharmacy app haltingly, expecting a ***** in blood pressuremuch to my surprise, the Rx was showing- WITH THE CURRENT AND ACCURATE INFORMATIONAND IT SAID IT WAS READYnotable also was the absence of any exceptions or special calls needing to be made first or medicaleese jargon laced rants about being out of equation or over cII protocols.  And when i went in to pick the Rx up that evening, it was remarkably.,,unremarkably- no wait time, no looming drama, simply courteous, quiet, and attentive service and I was grateful albeit a little puzzled-happily so; but it cannot be overlooked that from when I complained, to less than a week or 10 days later, my experience was transformed as from night to day- and if the same happens again next month, Id say they did a helluva skillful about face turn and wowed my socks off with their responsiveness.  They deserve commendation on taking client complaints seriously and I certainly have a favorable opinion on the business based on their graceful swallowing, taking the gut punch, harnessing the energy, and transforming it into a positive outcomethat takes special, next level talent and commitment.nIm truly tickled by their gracious and non-retaliatory handling they get two ???? ????

   

  Customer Answer

  Date: 06/20/2025

  I returned to the pharmacy in ****** after having discussed options w/ my PCP.  This last time, after my doctors office called me back to confirm the Rx was at Giant, I waited possibly 1 day and opened the Giantt Pharmacy app haltingly, expecting a ***** in blood pressuremuch to my surprise, the Rx was showing- WITH THE CURRENT AND ACCURATE INFORMATIONAND IT SAID IT WAS READYnotable also was the absence of any exceptions or special calls needing to be made first or medicaleese jargon laced rants about being out of equation or over cII protocols.  And when i went in to pick the Rx up that evening, it was remarkably.,,unremarkably- no wait time, no looming drama, simply courteous, quiet, and attentive service and I was grateful albeit a little puzzled-happily so; but it cannot be overlooked that from when I complained, to less than a week or 10 days later, my experience was transformed as from night to day- and if the same happens again next month, Id say they did a helluva skillful about face turn and wowed my socks off with their responsiveness.  They deserve commendation on taking client complaints seriously and I certainly have a favorable opinion on the business based on their graceful swallowing, taking the gut punch, harnessing the energy, and transforming it into a positive outcomethat takes special, next level talent and commitment.nIm truly tickled by their gracious and non-retaliatory handling they get two ???? ????

   

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prices on items say one thing when you order but after it's higher when you receive it the membership fee is too high to be paying and being delivered by a third party that only delivers if you tip they charge for bags and items are never in stock or fresh and prices are extremely high they have no discounts for seniors or disabled people on memberships

  Business Response

  Date: 06/10/2025

  Spoke with customer on phone on 6/7/25. Explained we offer an estimated total when she places the order due to weighted items and substituted items. Refunded difference on the chicken and shrimp from the order on 5/29 and verified the credit for her 5/26 order. Verified her Go Pass renewal was turned off and recommended the yearly plan for better a better deal. Issued compensation to her card on file and also emailed a $20 coupon to customer.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, I was called a "faggot" by a customer in the **********************. I went to the security guard in the store and told him that. He shrugged it off and acted like it didn't matter. I returned to the store. An employee at the bakery yelled at me and gave me the middle finger.

  Customer Answer

  Date: 05/30/2025

  The address is ***************** in *************, the date of the first incident was April 2024 and the second was October 2024.

  Business Response

  Date: 06/05/2025

  Thank you to the customer for bringing this matter to our attention. We apologize that their recent experience did not meet their expectations or the standards we strive to uphold. We are currently working to address their concern and ensure it is properly resolved. To assist us in doing so, we contacted the customer via email and asked that they provide the specific store location where this occurred. This information will allow us to involve the appropriate team and take the necessary steps toward a resolution. We truly value their feedback and the opportunity to make this right.

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing another complaint against the *********, ** location. On 5/19 around 1:30pm I went to the deli kiosk to place an order while I shop. I wanted 1/3 of TWO different hams, Salami, Pepperoni and cheese. For some reason, pepperoni was not available to order YET its behind the counter. So I place my order and it does not give me a number, I stand in front of the deli waiting for someone to acknowledge my presence so I can order 1/3 of pepperoni. There were two older females working the counter who were beyond miserable to speak to, I told one of them, HEY pepperoni isnt available to order on the kiosk, So I want 1/3 of the giant brand of pepperoni. She slices it, hands it to me and I noticed she gave me HALF A POUND! I took it and did not correct her, I had ZERO time to wait around to get it resliced. I asked the woman, what is my number since a number did not show up on the screen. The other woman proceeds to tell me."1 and that its' going to be a minute " and the other woman laughs and says "yeah! it'll be MORE than a minute!" At that point, I raised an eyebrow and turned and walked around to grab the rest of my items. The order was placed fairly quickly because when I went to grab my order, I noticed my order was super heavy..they gave me OVER half a pound of Salami and tavern ham when I only wanted a 1/3 of a pound! I did not have time to argue or place another order I took the deli meats and left. I will NOT order from this deli again! you have associates not reading the kisok orders. They are just filling orders and ignoring how much to give customers! I will go to **** down the street next time I am in *********, The only reason I came to this store is because my family and I were having a picnic and we needed deli meats/cheeses. NEVER again! You overcharged me for food I did not want! Try hiring associates that actually want to do their job correctly! So explain why I had to overpay for food that I did not order? Do you find this to be acceptable?

  Business Response

  Date: 05/26/2025

  We apologize for the customers concern and we are deeply committed to resolving this issue. Unfortunately, we were unable to reach the customer via phone but our assistant ********************** manager **** ****** sent an email to the customer in a further attempt to resolve this concern.

  Customer Answer

  Date: 05/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23354089
  
  I am rejecting this response because:

   

   

  Giant are a bunch of LIARS! NO ONE called me to resolve this issue! The only thing the so called "assistant store manager" did was send me an email that he spoke to the associates about their attitudes and making sure they are slicing the correct amount of deli meats. Which I am sure is another lie.... And why do I care? How does that benefit ME? My complaint through the BBB is to get my issue resolved! You need to hire another assistant store manager because he did not state anywhere in the email that he would RESOLVE MY CONCERN. This company **** me a refund of $6.47 for overcharging me. My address is *************. **************, ** ***** . you can send a check or cash - I do not care. But I want my money back. 

   

  
  
  Regards,
  
  **** *********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am fully disabled with vestibular and balance, Mnires disease, anxiety, and depressive disorders, OCD massive shoulder surgeries and no use of my left arm for the most partI went to shop at giant which I have shopped at for the whole time you guys have been here Ive lived in the area for two decades You have one handicap line in the store, five self checkouts and probably six or seven other lines as every time I go, the handicap is shut down the checkout cell ones are open and no other lanes are available. Was there on Sunday this past week all your systems weredown. We were in your store for an hour and a half ended up, walking out and leaving the cart because of lack of communication the was a madhouse And no support was being given by the store today I spoke to the store manager who gave me the name of the district manager I called the corporate office there has to be either a handicap lane in place or take the sign down youre not providing any accommodations to peoplewho are severely disabled if you have a sign up, but its not being utilized and if this is the case and youre only using it say your *** compliant and theres truly an issue I have complained to the store three times and told them if I was to fall down andhave an attack of my disabilities I would be suing them And this is not about that. This is about fixing an issue to help people with disabilities. I am a big advocate for this since was an educator for 25 years and now fully disabled as well as a former teacher of the year this should be addressed for all people suffering. is not about one person either take the sign down or do what you say youre doing and become *** compliant. I am waiting on theircorporate office to contact me as well and I will let them know. I filed a complaint

  Business Response

  Date: 05/09/2025

  The customer was contacted on May 7 by a **************** Specialist from the district level to assist in resolving the issue. We apologize for any frustration the situation may have caused the customer. Please be assured that we take this matter seriously and are actively working to address it.