Reviews

Review Details

• Review fromRANDEL S

  Date: 08/02/2025

  1 star
  We recently had a recurring sewer line problem in the lines involving where the upstairs kitchen sink and downstairs bathroom sink drain. After several cleanings and backups, it was determined that the problem was located in where the drain pipes and the basement floor drain met. The pipes and drain were cast iron, over 60 years old, and heavily rusted. The suggested fix was to remove and replace the connections above and below ground, as well as the floor drain. After many years of dealing with plumbers, we had one that we finally trusted to deal with the blockage and repair. We called Service Home Warranties to get the repair covered under our policy. They not only insisted on selecting their own plumber, but would not give us any information who that was, nor did the agent have any idea who that might be. Also, the agent insisted that their selection would not only evaluate the problem, but if their plumber was not selected by us to do the repair, the company would refuse to cover and pay for the job if we used Kindred Plumbing. After a lengthly amount of time arguing with the agent, we hung up and cancelled the coverage. When our other policies for other coverages come due, we will cancel them as well. By the way, Kindred Plumbing not only fixed the problem, but also did an exceptional job in both the plumbing as well as the restoration of the concrete and cleanup. When a homeowner finds a business they finally trust and Service Home Warranties refuses to let you use them, it doesn't sit well.

  Service Line Warranties of America

  Date: 08/04/2025

  We are sorry to hear that you were not satisfied with your most recent service request. We will have someone from the Office of the President reach out to you. *******

• Review fromDavid T

  Date: 08/02/2025

  2 stars
  The only reason for 2 stars is the speed of getting a plumber to look at the problem They sent a plumber that looked at the leak and said re- seal the tub I did that the leak was still leaking, called them back and they sent another plumber, he looked at it and said chalk in the corner, there was no water in any of the corners, He said that the insurance wont cover it but h*** chalk it for $200.00 I said no I still have a leak

  Service Line Warranties of America

  Date: 08/04/2025

  Thank you for taking the time to let us know. We will have someone from the Office of the President reach out to you. *******

• Review fromSandra B

  Date: 07/24/2025

  1 star
  Complete denial of my sewer pipe claim even though two plumbers found multiple cracks in the 70 year old cast iron pipe. They have a video to prove it but want it to collapse before replacing the small collapsed section. The warranty is a scam. Stay away from this company!

  Service Line Warranties of America

  Date: 07/28/2025

  Thanks for taking the time to let us know about this. We would like to discuss this with you to find out more about what happened. A specialist from the Office of the President will be in touch with you.

• Review fromRobert L

  Date: 07/21/2025

  1 star
  Rip off. I wouldn't recommend this insurance to anyone. They will take your money but you better read the fine print. I wouldn't give a star rating at all but you must choose at least a one. They deserve a 0.

  Service Line Warranties of America

  Date: 07/23/2025

  We are sorry to hear of your dissatisfaction with our services. I will have someone from the Office of the President reach out to you. *******

• Review fromLudwig S

  Date: 07/17/2025

  5 stars
  It was easy peasy---- I was almost afraid to call ---I don't have good luck at this stuff--- but it was awesome---I called---they came out and one guy did all the work and its done --- it was great ---thanks ...

  Service Line Warranties of America

  Date: 07/21/2025

  So glad to hear that you had a pleasant experience. Let us know if you need us again. *******

• Review fromJudy W

  Date: 07/17/2025

  5 stars
  We've had this insurance for a five years and have used it only twice. The service has always been excellent, timeliness, professional and courteous. Anyone living amongst a lot of mature trees should have this coverage. We are glad we made the decision.

  Service Line Warranties of America

  Date: 07/21/2025

  Thank you so much for taking the time to leave us a review Glad we have been able to assist. Please let us know if you need us again. *******

• Review fromJulie C

  Date: 07/09/2025

  1 star
  On November 25, 2024, we had a flood in our en suite guest bedroom and some water leaked into the living room as well. I contacted plumbers DayandNight who came out immediately and assessed the situation. They in turn contacted DryStar Restoration that acted swiftly to clear the water and to remove all items into a pod in the backyard they constructed and to set up fans and dehumidifiers that dried the area from Nov 25 to Nov 30. During this incident I contacted Home Serv who said they would not approve DayandNight but had their own company Moon Valley they recommended. However, HomeServ **** indicated that if Day and Night did not clear the sewer pipe problem, HomeServ would not pay for the reconstruction of the damaged pipes even if Moon Valley repaired those pipes. Two Moon Valley staff confirmed to me that Home Serv would not reimbursement them for repairs if they did not fix the sewer and correct the problem. But Moon Valley was unable to correct the problem until the following MONDAY! I indicated to Home Serv and to *********** that the sewer had to be cleared ASAP, since the problem affected all the other bathrooms in the house and the kitchen; we could not turn on any water until the sewer problem was cleared, and if that was not done immediately we would have to move out of the house (who would pay for that?) for several days. ******** appears to be unable to handle emergencies, refused to approve DayandNight, an outstanding A+BBB company. We were stuck with a DayandNight bill of $4042.00 not covered by insurance, but which I believe should be covered by either the city of Tempe which selected ******** as its outsource company for plumbing/sewer problems, or by HomeServ which failed to understand the emergency situation or approve DayandNight. HomeServ staff were unfriendly and sometimes rude and seemed utterly unable to understand the need to clear the sewer immediately, so we could stay in our house.

  Service Line Warranties of America

  Date: 07/17/2025

  Ms. ************ you for letting us know about these issues. I am sorry to hear of your disappointment and will have a representative with the Office of The President reach out to you. ******

• Review fromJamita M

  Date: 06/30/2025

  1 star
  Yes, they are the worst. I still spell like sewage outside my house. They don't do what they say they going to do.

• Review fromJon D

  Date: 06/29/2025

  5 stars
  Excellent service On time and fast A+Positive Feedback for service

• Review fromSofia G

  Date: 06/29/2025

  5 stars
  The service was beyond my expectations. It was very quick and very professional! I did recommend to all my neighbors and friends.