Complaints

This profile includes complaints for Diehl Automotive Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Diehl Automotive Group Inc

  258 Pittsburgh Rd Butler, PA 16002-3952

• 

  Diehl of Robinson

  6181 Steubenville Pike Mc Kees Rocks, PA 15136-1338

• 

  Diehl CDJR of Grove City

  1685 W Main Street Ext Grove City, PA 16127-4433

• 

  Diehl Toyota of Butler

  266 Pittsburgh Rd Butler, PA 16002-3952

• 

  Diehl Toyota of Hermitage

  2757 E State St Hermitage, PA 16148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 ******* ****** from Diehl ******* of Sharon on May 25th.Not a month later, my Brother and I were driving to ******* on June 14th when the Check Engine light in the car started flashing and the car slowed down to around 60 miles per hour. We were able to get to the ****** in *********** right off I-80 and waited several hours for a tow truck. None were available and we decided to leave my car there for the weekend.On Monday June 16th, I went back to get my car and took it to ******* ******* of ****** to have it fixed. On the way, my Dad saw that the passenger side tail light was out. We told the ****************** and they said they would look at, too.After looking the car over, they saw that the Oxygen Sensor needed replaced, which luckily was covered by my warranty. They also saw that the spark plugs were old and worn, which was causing the vehicle to over consume oil and could have potentially led to problems with the engine if left untreated. They replaced the spark plugs, cleaned out the old oil and the engine and put in new oil. All of that cost me $923.12 and was not covered by my warranty.They also looked at the tail light and saw water in it, which meant the whole light needs replaced. They quoted the replacement cost at $522.60.With me only having the car a few weeks, and with Diehl being the ones to inspect the vehicle on April 21st, the Service Advisor, *** ******, told me to contact Diehl to see if they could help repair the light and/or reimburse me for any of the expenses, and advised me to contact the Better Business Bureau if they wouldnt.I got my car back on June 26th and called the Sales Person I bought the car from, ***** ******, that night. He said he would talk to his General Manager and call me back. I have not heard anything since.I tried to call the General Manager of Diehl ******* of Sharon, **** Arena, myself several times on July 7th. I was only able to leave a voice message. I have not heard anything since.

  Customer Answer

  Date: 07/10/2025

  Hi, this is ******* ********.
  I made a complaint to the Better Business Bureau yesterday (complaint #********). I received a call from the **************, the General Manager of the Car Dealership I had the complaint with, and he told me some information that would be helpful to your investigation.
  
  I had been waiting for a phone call from either ***** ******, the Sales Person I bought the car from, or **** Arena himself for nearly two weeks. I didnt receive the call until the day after I made my complaint to your office. Arena said it was because ****** was on vacation and he was just made General Manager about 3 days ago. I called ****** Thursday, June 26th at 5:26 PM and he said he would talk to his General Manager and either call me back or have his General Manager call me directly, which never happened. So to claim I didnt receive any communication from anyone at Diehl because ****** was on vacation seems like a flimsy excuse at best to me.
  
  Arena then claimed that ******* ******* of ****** overcharged and upsold me on services I didnt need to take advantage of me in my desperate situation. First, I dont know how he could say that when he didnt look at the car before or after they worked on it. And second, they couldnt overcharge me for the Tail Light in question because they only assessed and quoted the value of the repair and never worked on it. So it seems to me like they Arena was simply trying to shift blame without any evidence to back his claims up.
  
  He then stated that with me buying a ******* mile car, that it was an At Risk Vehicle and said anything can happen to an At Risk Vehicle and its the owners responsibility. No one ever said to me that the car I bought was an At Risk vehicle, and if they did, I never would have bought a car with that description. Also, I dont know if At Risk Vehicle is an actual term for one of their cars and if a car having ******* miles is a literal definition or not, but according to my Loan Agreement, the odometer of my vehicle was at ****** miles, so it would not fit that definition.
  
  He finished by saying that because they showed me a brand new ******* I could lease, that they gave me an alternative to the one I bought, so by choosing the used car I bought, it made any problems my responsibility. So he basically said they tried to upsell me even though the lease for the new car was more than I told them I could afford, and because I didnt spend more money, any problems that occur are my problem. Again, no one ever said this to me when I bought my car on May 25th.
  
  After this, I told him I submitted a complaint to the Better Business Bureau and a complaint to the ***************************** and would wait for them to investigate this matter.
  
  When it came time to end the phone call, instead of saying goodbye or have a nice day, Arena rudely hung up the phone.
  
  I just thought you should know of these new additions to the timeline of my complaint in hopes it helps your agencys efforts.
  
  Please contact me if you need any more information.
  
  My number is ************** and you can contact me via email by replying to the address Im sending this from.
  
  Thank you so much and have a nice day!

  Business Response

  Date: 07/10/2025

  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience youve experienced since purchasing your 2018 ******* ****** from Diehl ******* of Sharon.
  We understand how upsetting it must have been to encounter issues so soon after your purchase, especially while traveling. Our goal is always to provide our customers with quality vehicles and support, and we regret that your experience did not reflect that standard.
  Regarding the mechanical concerns:
  Oxygen Sensor Replacement  We are glad to hear this was covered under your warranty.
  Spark Plugs and Oil System Cleaning  While these items are considered general maintenance and not typically covered under warranty, we understand your concern about their condition shortly after your purchase. We are currently reviewing the inspection records completed on April 21st prior to your delivery to assess the vehicles condition at that time.
  Tail Light Assembly  We recognize this as an unexpected issue and are currently evaluating the possibility of a goodwill repair or partial reimbursement, considering how soon the concern was reported after purchase.
  We also apologize for the lack of communication following your attempts to reach both our salesperson and the general manager. This is not the level of service we strive to provide, and we are addressing this internally.
  We kindly ask that you allow us a short period to complete our internal review of the vehicles pre-sale inspection and your repair documentation. A member of our management team will contact you directly by July 10th to provide an update and discuss potential resolution options,including the possibility of partial reimbursement.
  Again, we regret the experience youve had and appreciate your patience as we work toward a fair and timely resolution.
  
  
  
  **** Arena
  General Manager
  Diehl of Sharon
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my car to Honda dealership on 6/10/25 in morning because my check engine light was flashing the night before. Once I turn car off it went back off with no issues. Made appt, drove there no problems no lights on, later that day they call me said it was the head gasket cap that was leaking and Empire auto would cover everything but the hundred dollar deductible in the machine factory to press the head gasket to fix it. It going to cost me around 600 and that my extra insurance would cover the rest which was around 2800. About five days later the service manager calls me and tells me that it can’t be fixed and that Honda no longer sells the part that I would need to purchase a used engine for $8000 and that my extra insurance denied the claim when it first was approved originally then since I could not afford $8000 for a used engine that to put the car back would cost me around 1400 and it probably wouldn’t drive very well when I drove it there and it was working just fine and that my insurance wouldn’t cover that-cost. So now my car is just sitting at the dealership because of insurance and dealership won’t pay it. One day it’s the head gasket lid and then a week later I need a new engine.

  Business Response

  Date: 07/07/2025

  
  To: Better Business Bureau
  Date: June 25, 2025
  Re: Customer Complaint Regarding Vehicle Service
  Dear Better Business Bureau,
  Thank you for bringing this matter to our attention. We
  value our customers and strive to provide transparent and professional service.
  Below, we address the customer’s complaint regarding their vehicle serviced at
  our Honda dealership on June 10, 2025.
  Summary of Complaint
  The customer brought their vehicle (145,822 miles) to our
  service department on June 10, 2025, reporting an intermittent check engine
  light that flashed but turned off after restarting the vehicle. The customer
  was quoted a diagnostic fee and informed that their vehicle service contract
  (North America Auto, contract ***********) might cover repairs, but they would
  be responsible for any non-covered costs.
  Service Department Findings and Actions
  Diagnosis:
  Our Honda Master Technician identified misfire codes and hydrocarbons in
  the coolant reservoir. A borescope inspection confirmed a coolant leak,
  leading to a recommendation to replace the head gasket, mill/machine the
  engine head, and replace spark plugs.
  Service
  Contract Authorization: The customer’s service contract company
  authorized only the head gasket replacement. The customer agreed to pay
  out-of-pocket for milling the engine head and reusing the existing spark
  plugs.
  Machine
  Shop Inspection: The engine head was sent to a machine shop, which
  found it severely warped and unable to be machined, necessitating a
  replacement head.
  Parts
  Availability Issue: The complete engine head was on indefinite
  backorder from Honda.
  Updated
  Claim Denial: We updated the service contract company with the new
  findings. They declined the entire claim, citing a provision excluding
  coverage for parts damaged by heat, due to the severe warping of the
  engine head.
  Customer
  Notification and Options: We informed the customer of the claim denial
  and advised them to discuss it with their service contract company. We
  provided two options:
  Replace
  the engine with a used one.
  Reassemble
  the vehicle with the warped head, with no guarantee of proper function
  due to the head’s condition.
  Customer
  Decision: The customer authorized reassembly with the warped head,
  acknowledging that we could not guarantee a fix.
  Our Position
  We conducted a thorough diagnosis and followed
  industry-standard procedures. The customer was informed at every stage,
  including the service contract’s limitations and the risks of reassembling the
  vehicle with a warped head. The denial of the claim was a decision made by the
  customer’s service contract company, not our dealership. We provided clear
  options and proceeded only with the customer’s authorization.
  Resolution Efforts
  We empathize with the customer’s frustration and have attempted
  to help trade the customer out of this vehicle. We remain available to discuss
  further options, including sourcing a used engine, should the customer
  reconsider.
  Please let us know if additional information is required. We
  are committed to resolving this matter fairly.
  Sincerely,
  
  **** *******
  General Manager
  Diehl Honda of Massillon
  ************
  **********************

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Honda lie and said to me that the part wasn’t being made any more . But talking to empire auto protection *******, they said the last email from them said that Honda makes the part but it’s on back order and doesn't no when they would get it.  Honda trying to make more money off me, trying to scam me and target me because am a female not having knowledge of cars. They are holding my car hostage when I shouldn’t have to paid 1600 dollars to get my car back broke still, when empire auto approve the claim June 10, then denied it.  Both companies have screws me over I was forced to get another vehicle to work because am a medical courier and need to provide for my kids and my health needs being diabetic , So now I have an extra car payment when I shouldn’t have too. This scam there playing with me is all about making more money and screwing us little people that work paycheck to paycheck. 

  
  
  
  Regards,
  
  
  
  **** **********

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an **** A3 with ****** miles on it from DIEHL of Massillon on 3/31/25. I bought the extended warranty and 18 days into me owning it, the engine blew up. I towed it to the dealership and they contacted the warranty company and they said that because I was DoorDashing it voided the warranty. I would have to come up with almost 8k for a new engine and that was when I realized they never gave me any paperwork whatsoever on the extended warranty so there was no way for me to know what would or wouldnt have voided the warranty. They did put me in a loaner vehicle, and I did talk to a guy from the dealership named ***** I believe his last name is ******** and he was working with me to solve this problem. I told him I would like for them to buy the car back and put me in a different car of equal payments and that was about it and its been over a month since then. They have had my car and havent actually done anything to actually help me. They recently took the loaner vehicle back and I now dont have a vehicle to be able to get to work so Ive been having to walk an hour just to be able to get to work and I am still making payments of $350 for a car I cant even drive and Im still paying $220 for insurance.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January ** and my wife went to Diehl of moon, where we purchased a 2019 dodge challenger. We waited and waited for the registration card to come in the mail. The registration never showed up and at this time our temporary registration was expired that they gave us when we left the dealership. Now with it being may, we went to a notary to get a duplicate. Only to find out the car is still registered to the previous owner. We called the dealership 5/19. They said theyd call us back. Never did. Called again 5/22 and once again have been told theyd call us back.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my 2021 ram 1500 to diehl under warranty for a failed e torque generator. I was told the part was on back order and after 3 weeks they keep pushing the eta of the part back. Its now not to arrive until mid June and im stuck without a truck. I contacted ******** and got nowhere they told me theres over 4500 etorque generators on back order and it could be months. I bought this truck new and it has 31k miles and Im stuck with out a truck due to Chryslers incompetence at supplying the parts for a know problem

  Business Response

  Date: 05/22/2025

  Thank you for sharing your concern.  As soon as the manufacturer sends us the part, we will complete your repairs.

   

  Thank you,

  **** *************

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  
  ****** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Diehl Automotive has taken care of our Durango since they took ownership at the ******************** location. We just picked the car up this evening after receiving a call that the air conditioner had been fixed and it's ready for pickup. My wife wrote a check to cover the cost of $846.05 with check number 5856 to Diehl Automotive of Moon. We drove the car home, 10 minutes away, and the ** problem was still the same. We didn't even park. We drove it right back to the dealership. My wife took the car keys back to the cashier and told her the problem was not fixed. If it was hot outside, the ** would still be blowing hot air. The cashier wrote a note for the service advisor to look at it in the morning.

  Business Response

  Date: 05/20/2025

  We verified the complaint, and it was found that the gear on the right-side temp door was broken. We replaced it and it was blowing colder air.I have the vehicle back in our possession and am waiting for the ambient temp to rise to verify the issue, as right now everything is blowing cold. 
  
  ***** ******
  Service Manager
  *************
  ************

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  RE: 23351918

  I received a message from the service advisor telling me that they had to recalibrate the new actuator that was installed the previous day. 

  After picking the car up for the second time, the A/C seems to now be working properly.  

  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a blue certified used 2019 **** escape mid sept 2024 from diehl ****. I was assured it was all checked and **** verified. It was also a vehicle i felt was pushed on me looking back as I went alone with no male counterpart. Within less than 2 months of having it I noticed one day getting into the trunk that my plastic around the exhaust pipe was melted. Upon looking the pipe was up higher than the other and melting the surrounding plastic. I notified the dealership and they tried to say it was my fault from hitting a pit hole. Mind you I work from home and barely drove it at this point and no pot hole was hit. They fixed it for free but still now have burnt plastic. Not long after that 1 month later I started getting alert dings on the app and dash about trailer being attached and blind spot not available, trailer light burnt out, and brake light issue on the trailer. Mind you there is no trailer. I was told it's normal when wet to wait and see if it continues. Well, everytime it snows, rains, fog it does it annoyingly. Was told it wasn't covered under my warranty when I asked. Now, 7 months in I got a check engine light on for evap leak. Took it in for diagnostics paid 194 dollars to be told it's a purge valve and would cost 470 dollars. Now, correct me if im wrong but all of this should be checked before selling ESPECIALLY if you advertise such through inspection with this comical blue 139 point inspection. I feel like the dealership knew s*** was wrong, pushed it on me knowing it was having issues and then says oh well you purchased a blue certified as is vehicle. If I could return this vehicle I would in a heartbeat and im so beyond disgusted how it was presented and how it's functioned since purchasing.

  Business Response

  Date: 05/29/2025

  To whom it may concern:
  
  Ms. ***** purchased a 2019 **** Escape on 9/18/24 with mileage of ******. The vehicle was **** Blue Advantage Certified which provides 3-months or 4,000 miles of powertrain coverage. Ms. ***** also purchased an *** extended service contract. On 10/11/24 she notified her sales associate that there was an issue with the rear bumper plastic touching the exhaust and melting. Ms. ***** indicated she was out of town and would schedule an appointment when she returned. On 11/4/24, the vehicle came in to be ************ was discovered that there was some type of impact that moved the exhaust hanger and caused the exhaust to come in contact with the plastic. At that time, we fixed the exhaust at no charge to the customer. After this service visit, there was no communication with the customer until an appointment was scheduled for 5/14/25 for an engine light concern, the vehicle had mileage of *******. The vehicle was diagnosed as needing a purge valve. At that point in time, Ms. ***** owned the vehicle for 8 months...the **** Blue Advantage expired 4 months prior and the *** extended service contract didn't cover this repair. 
  
  We have treated Ms. ***** fairly and serviced this used vehicle as per the agreed upon terms of purchase and the subsequent service contract.Diehl **** also executed a repair free of charge that was clearly the result of some type of impact that occurred after the vehicle had been purchased. 
  
  Regards,
  
  Diehl **** of Massillon

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Toyota Hybrid Rav 4 to this dealership, where I purchased it four years ago to look at a problem with the hybrid battery system. The current problem with the wiring harness is fully covered under warranty, but all parts are on backorder. They have no time frame for when parts may be ************ car is not drivable, and has been sitting at the dealership for five weeks. We asked for a rental car the first week. They told us no. At week four, they told us we would be eligible for a rental car, but that they did not have one. Currently, they are refusing to provide a rental. The general manager of the store has been argumentative, condescending, and completely uncooperative, going so far as to refuse to come out of his office to speak to me in person. They are also often not returning phone calls, so me have to call multiple times to get anyone to speak to us.Toyota Corporate at the National helpline, who I have called multiple times is insisting that the dealership should be working with us to ease this situation and that we should have immediately been provided with a rental car to drive. I am currently paying on both a loan and insurance on a car that is fully under warranty that Toyota cannot fix and they are unwilling to help in anyway.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off for repair because it was making a noise. I told them DO NOT DO ANYTHING TO IT UNTIL YOU CALL ME WITH A PRICE. A few hours later, they sent a text saying the price was close to $6,000 - i said NO, DO NOT FIX ANYTHING. I went to get my car and they would not release my car until I paid a $220.00 charge for giving me an estimate. They said they did a diagnostic test and they charge for that. I DID NOT AUTHORIZE ANYTHING THAT WOULD INCUR PAYMENT. No mention of any charge was said to me up front. I want my money back - they are scamming people out of money for doing nothing.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was 12/31/24. I purchas a 2016 ***** Odessy for $15,500.00 . From ***** Toyota After exam of the carfax I PURCHASED THE VAN> ** of 4/12/25 last Friday the vechile has for the second time since purchase on12/31/24. Has needed engine repair engine misfire code P0301, First time we 3 weeks ago I had the Cylinder repaired new plug and coil pack. I ran ok then last friday check engine light again same Code P0301. took it local ***** Dealership. ************** of **********, they came back to me with repairs needed totalling over $4900.00. just after my second Payment on the van. I call ***** 3 time yesterday explained my problem looking for help with this repair The sales manager call said he talked with CEO and they will not help with the repair. Now I relalize $4900.00 may not seem like a lot , But my wife and I are retired Im 68 year old my wife 67 our total income is $4500.00 per month so it is big to us. so ***** in my opion is guilty of elder abuse..

  Business Response

  Date: 04/16/2025

  Customer bought and signed for an As-Is vehicle on 12/31/24. This vehicle was state inspected, and we performed a full used car check and road test. Aside from basic maintenance items, this vehicle passed with flying colors. We simply did an oil change, rotated the tires and replaced the engine air filter and cabin air filter. No other recommendations were present. All checks were done by a Certified Master mechanic. Service RO and Used car check sheet are attached. 
  
  This vehicle did qualify for a vehicle service contract. All of these protection options were reviewed by the customer and declined.Unfortunately, a nearly 10-year-old vehicle with ****** miles is potentially going to need work done to it at some point during its use. We aren't ever able to tell what will potentially break down on any vehicle in the future but simply what is or isn't at the time of inspection and sale. In this case, this vehicle was fine when it left our lot. 
  
  Diehl Automotive Group, **** backs the warranties provided by **** and the ones it offers and sells but can't be held responsible for an As-Is vehicle this long after purchase. 
  
  The claim of "elder abuse" is unfounded and defamatory. 
  
  
  
  **** Jevcak 
  General Manager
  Diehl Automotive of Butler