35 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Stacey P
1 star03/17/2024
Horrible connection to WiFi and unable to choose any other credible internet company! This has been an ongoing problem for years. There is no reason that you cant get connectivity on a consistent basis for a split entry home. Not acceptable!
Armstrong Cable Services Response
03/20/2024
Thank you for contacting Armstrong. We are not able to view your account with the information supplied in this email. For further assistance, please contact our *********************** at ************ at your convenience and we would be happy to assist you with your issue.Review from Patti W
5 stars12/16/2023
Excellent service call by ***. The service technician was helpful, polite and took care of our problem quickly.Armstrong Cable Services Response
12/22/2023
Thank you. If you need any further assistance, please feel free to contact us at the **************** number **************.Review from Jaquees B
1 star11/29/2023
Never, and I mean never, use Armstrong wifi for gaming or ANY sort of medium to high usage of the internet. Every day, I'm beyond shocked and amazed at how dreadful the poor connection is. My 5G download speed went from about 260 Mbps to 50-60 over a few months... THATS PATHETIC!!! I'VE CHANGED NOTHING!!!! This is all while ignoring the DVR problems stated in another review and the NEVER ending ping spikes from 50-90 to 5 DIGITS. 5 digit ping?? Armstrong, for the longest time, has been such a disgusting excuse for a cable and wifi provider. They're coming today to replace and upgrade everything. If this isn't fixed, I'll be finding another provider that's for sure.Review from First L
1 star11/27/2023
After months of terrible wifi connection from both 2.5 AND 5g, finally, the cable box just stopped working. Someone came out and fixed it, and not even 24 hours later the junk box was broken again. So now here I am, 4 in the morning getting home and I don't have TV. So I call customer support and get connected with someone who can't even speak English, with terrible mic quality. Wouldn't recommend it to a single person and don't see myself possibly keeping their service in the future.Armstrong Cable Services Response
11/28/2023
We apologize that you are having issues with your equipment, please give us a call at ************ and we would be happy to assist.Review from John H
1 star10/16/2023
I lost Armstrong TV service in 75% of my home for 1 week and they refuse to give me credit. They said my equiipment was not set up right 2 years ago. Not sure how that was my fault.Armstrong Cable Services Response
10/19/2023
We apologize for any issues you may have experienced. This is now resolved and if you have any further concerns, please feel free to contact our customer service center at ************.Review from Lisa R
1 star10/15/2023
I had the dvr and it didn't work for months. After multiple calls and complaints I stopped it. They kept saying we are working on it! Error 404. They did not fix it but kept billing for it Now the email isn't working. But we will still get billed for this. I called and was on hold for ever. I gave up. I had to trade in 3 remotes they would just quit working. For such a profitable company there should be more customer service. And I am tired of paying for things that don't work. Unfortunately they have a monopoly here in Butler County. Come on armstrong have some ethics! Stop making us pay for something that doesn't work! It used to be a good company. Not anymore!!Review from Jim C
1 star09/27/2023
Armstrong is the worst internet provider ever always out of service not reliable at all customer service is horrible I would recommend going to a different provider dont waste your time and money!!!Review from Donald R
1 star09/25/2023
Armstrong wants you to think there, a top notch ********************************* provider they promise all kinds of gadgets and features . And from my perspective as a paying customer none of their ******************** for high speed internet works as promised.the small town I live in only has 1 cable TV ,net provider so that means you only get what this worthless cable provider wants to put it out , as lousyReview from Roger R
1 star09/19/2023
I thought $140/month was outrageous for internet and cable from Armstrong considering the minimal very bad programming and how wealthy the owner is. So, I ditched cable, got my Armstrong bill down to $80/month for internet, got out my ROKU and subscribed to SLING for $58/mo. That was a negative move. It has been nothing but frustration. Mostly, tiling and the voice going out of sync with the pic. I have to unplug everything and restart it. I'm old enough to remember when you turned on the stupid TV, picked your channel, and watched. And it cost $0. We're going to H in this country.I hasten to add that the people working for Armstrong are generally pleasant and competent. So it's not them.Review from Amy D
1 star09/19/2023
I am tired of paying an out of sight bill and halfway through a program my screen goes black and a circle appears saying loading video. I have missed the beginning, end and middle of many shows. This happens almost daily. They try to resolve the issue and usually do, but it happens much to often. I am completely unhappy with why they can charge so much, and do nothing to fix the problem permanently.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.