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Business Profile

Park

Poconos Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Park.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business took $170 and promised a refund that never came. I have since been blocked by them on all social media and my phone number.

    Business Response

    Date: 07/11/2024

    • 7/2/24 2:39:36 PM EDT refund etix-***** (P) ********* Cancelled ($76.78) $76.78
    • image.png

    Customer Answer

    Date: 07/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************************

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased tickets to the lost highway and motorcycle Show and concert at Poconos park for may 17 2024. The show was cancelled And in the cancellation email it said that our ticket prices would be refunded within thirty days. I still have not received the refund and when I contact the venue and the ticket holder, Their stories do not match up and there is no date for my Refund or no information from either. Meanwhile , I have an email which I attached that I will receive my refund by JUNE 13 2024. I have contact them over 10xs with no luck. I want my full refund back since I did not receive services.

    Business Response

    Date: 07/11/2024

    • *************************** - Complaint ID 21850470
      • 7/2/24 2:27:30 PM EDT refund etix-***** (P) ********* Cancelled ($97.47) $97.47 
      • image.png

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sold me $175 worth of concert tickets, only to cancel concert with 4 days notice, and promised a refund within 30 days. It has been 37 days no refund.

    Customer Answer

    Date: 06/06/2024

    Hello, this problem was resolved 

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attended a taco fest which advertised over 20 taco vendors. When arrived only 7 vendors were at festival. We waited online at a taco truck for 30 minutes and the taco truck ran out of food. Attempted to wait on another line, but that vendor stated they were almost out of food as well. Spoke with the box office at time of festival, they apologized and said a lot of the vendors never showed up. They told me they would provide a refund however only $2.36 was refunded. Total amount paid for four people just to enter the festival was $81.16.

    Business Response

    Date: 05/15/2024

    I am reaching out to tell you that a refund was issued yesterday for the amount of $78.80.  When ****** received the first refund for $2.36 on the day of the event at the ********** she was supposed to receive the full amount of $81.16.  Thank you for bringing this to my attention so we could catch the mistake and adjust to her full refund.  So with her $2.36 refund she received on May 4 and the $78.80 she received on May 14th she has her full refund of $81.16.

    Customer Answer

    Date: 05/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

Poconos Park is NOT a BBB Accredited Business.

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