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Business Profile

Orthopedic Shoes

Comfort Wear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agree with previous complaints, they claim to give 'free returns'. I have emailed 6 times asking for the address to return. They tell me to donate them and send a receipt to them for a refund. This is not an option for me. I just want to return these shoes that are not comfortable to me. Also, one place says 'If after 45 days, you are still not satisified, contact us for a full refund'. Another place says 'No refunds after 45 days.' ????

    Customer Answer

    Date: 06/27/2025

    Their refund policy offers a refund if they are donated to a charity. I have done that and sent them the required information. I'll wait a few wees to see if they will refund my money and let you know.

    Thank you,

    ******* *****

    Customer Answer

    Date: 07/01/2025

    Matter resolved, full refund received.
    Thank you 

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 pairs of shoes from them. One pair was to big and Im trying to return that pair and receive a smaller pair. However I have responded to there and emails and refuse there offer of keeping the pair and receive 30% off a new order. Since I have refused I have not received a email since. Now I want to return both pairs of shoes.

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shoes that were ordered do not fit.Attempts to get a response from customer service have gone ************* this point I simply want to return the shoes. I have attempted contacting Comfofeet by email 3 times and by phone twice, messages left. I have gotten no real contact from them

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on May 21, 2025 I ordered a pair of tennis shoes often come for shop I have not received them I paid $53.95 for them no-one will answer my emails the phone just says its busy all the time and to send an email I want my money back

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these received them wore around my house. They killed my planters faciitis while walking. My foot kept sliding to the top of the shoe. I have sent 3 separate emails telling them. I want my money refunded to the original payment and they keep offering me a 30% refund when getting another pair or replacing the pair. I said no I want my money back. So because they keep sending these emails, the 45 days is going to be up here very soon. I said s**** it I'm not going to keep going back and forth. So I just contacted ****** did a dispute with ****** and let them take care of it

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes on 4/22/25. They do not fit properly, so I immediately wrote asking to return them. They have negotiated with me in four separate emails with the following offers:Exchange the shoes Receive 30% refund of my full purchase amount.Receive a gift card for your site equal to the original order amount.Receive a free pair of my preference "Choose a different size or style, and well send it to you at no cost."I keep stating that I just want them to tell me where to ship the shoes and honor the Money Back Guarantee on their website. It is absolutely ridiculous and frustrating that they don't have to honor what is in print on their site. ********** customer service! I do want my money back, but it's also a matter of principle!

  • Initial Complaint

    Date:05/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my order

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought comfort wear shoes because I saw a ad on ******** saying that a nurse created them for people who are on their feet all day. The ad said that they were returnable if I wasn't satisfied. I received my shoes and tried them for a day. The heals were tall and made my feet slide and put presure on the ***** if my feet. They were very painful. They also where very hard to get on because the tops are tight and made of a cloth material. I've asked repeatedly for a refund and they advertised that they are eligible for one but they will not give it to me. These people can't keep getting away with this.

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Comfortwear shoes are made of extremely cheap materials. I want a refund, but comfortwear refuses. Comfortwear replies with offers of refunding 30% of my money and they say I should try the shoes out for 45 more days. I have sent three or four emails about refunding my money but each time comfortwear responds with a stalling email or a rediculous offer in leau of returning my money.

    Customer Answer

    Date: 06/11/2025

    *******, I received another stalling tactic from Confort Wear on May 15, 2025. Here is what Comfort Wear said in their email:

    Hi *****,
    Thanks for getting back to me.

    It makes me sad that you don't want a free pair offer.
    We genuinely aim to ensure your satisfaction and extend a gesture of goodwill. Nevertheless, I respect your decision and would like to assist you in resolving this matter promptly.
    To facilitate your refund and ensure the shoes find a purposeful use, I suggest returning them to one of the donation centers operated by The **************. This organization provides vital support to those in need, and your contribution can make a significant difference.
    You can easily locate your nearest ************** Thrift Store by entering your zip code on their website: ********************************.
    However, if getting to a ************** center is difficult, you also have the option to donate to a local donation center. Simply provide proof of donation, such as the donation slip they provide, for a refund.
    After you have donated your shoe, please provide proof of donation with the donation slip they provide. This will allow us to expedite the refund process for you promptly.
    Thank you for your support and have a wonderful day!

     

    From me:

    I think this is ridiculous behavior on the part of Comfort Wear. This shows they really do not care. Who knows if they would give me my money back if I did what they told me to do? I don't think so. I think it would be another stalling tactic. What a terrible way to do business. 

     

    *****

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes with the assumption that if they don't fit they can be returned for a full refund. I emailed the company within the ***************************** their return policy, and I was offered a 30% refund. When I insisted on a full refund, I was given the option of donating the shoes or getting a gift certificate. I again asked for a refund. When I did not get a timely response, I called their "customer service " line. The agent was belligerent and rude. She eventually sent me a return label to return the shoes. I will attempt to make the return, but based on ithers complaints, I doubt I will get a refund. This company is deceitful & should not be in business.

Comfort Wear is NOT a BBB Accredited Business.

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