Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Bloom Pools and Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a pool for Bloom Pool and Spas. Last January, we had strong winds and part of the pool blew apart. Bloom Pools would not return our calls so we had Pool Time come out and look at the damage. Pool Time determined that this happened because our pool was not properly installed by Bloom Pool and they never put the screws in the pool, which is why it blew apart. It cost us $1952 to get the new parts for the pool from Pool Time. After the pool was fixed, I tried reaching out to Bloom Pools about the situation. Everything is documented in emails. Long story *****, ****** from Bloom Pools was mad we didn't contact her. I explained every time we did since buying the pool and the issues we had with them in the beginning (all documents in emails with her) we didn't trust them to fix it the right way plus they wouldn't respond. Finally on June 1, ****** from Bloom Pools said in an email that she received my invoice and she had a question for Pool Time and then she will take care of the bill. August 22nd rolled around and I had been trying to follow up in the meantime and she said "I will get you a check out this week" (in writing) and many more attempts at following up and December 15th she said in an email "I will get you a check out this week". No check and she has been ignoring us since. I have every correspondence in writing, even about the earlier issues we had. We are trying to get reimbursed for the $1952 that she agree to reimburse us for due to their install error.

Bloom Pools and Spas is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.