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Maple Street Candle Co

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.75

Average of 12 Customer Reviews

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Review Details

  • Erik G

    Date: 04/07/2025

    Do not order from this company. I have made several orders with them without issue but I recently made an order with no update after over 3 weeks. I cannot get an update on my order and have not been issued a refund. I have tried emailing and calling the company with no response. I also tried contacting them on their website contact form.

  • Joseph V

    Date: 06/20/2024

    I'll be holding my hand and getting a baby sitter as directed by Maple Street Candle supply! The neve of me to ask to speak to someone to discuss purching large amount of FO since they are fairly close to my location. They informed me I would have to speak to a smaller supply has that can be on the phone. It was an incredible repsonse and shed light on the true charecter of this supply house. They simply could say they have no individual sales person and can not do phone calls please send an email with all your questions. Every large supply house I deal with has a direct contact. I guess since I need a babysitter and somene to hold my hand the brick and mortars will close and my candle company will fail! Blown away by the treatment! who tunrs down 10g worth of Fo sales and then says to go somewhere else for my wax issues. I WASNT ASKING ABOUT WAX! Dont walk RUN!!!!!!!!! I should have checked all the negative reviews before purchasing! Obviously I am not the only one!

    Maple Street Candle Co

    Date: 06/21/2024

    *** had contacted us with a vague request inquiring about products that we do not carry in sizes we do not carry. *** insisted on a phone call chat. Due to the volume of orders we receive we cannot spend the time chatting on the phone with every customer. Maybe in the future we will hire a dedicated phone person who can talk on the phone for 8 hours a day. ( very doubtful though as most inquiries are handled promptly through our existing system.) Upon informing joe that we were not a good fit and that he should continue with his current supplier *** became very rude while swearing at our CS rep. We do not do business with rude people that we cannot accommodate their needs fully as it is in neither parties interest. ***s response to letting him know that he should continue with his supplier a second time was to post this review and make threats to our cs rep. This reassures us that not doing business with this person was the correct choice. *** also pointed out he reviews posted here on the bbb which we rarely monitor. We process about 800 orders a week and generally have 0 issues with any of them. Unfortunately, people also generally only write a review on a less than stellar interaction. After 20 years in business we have experienced all types of people.

  • Jameson C

    Date: 06/16/2024

    I reached out to this company on 2/28/2024 regarding a fragrance oil that smelled nothing like the dupe they were copying and it performed very badly in my wax blend. Crickets! I left a professional yet negative review of the item and to my surprise the review isn't viewable by anyone! That's a disturbing business practice. In a country with hundreds if not thousands of candle supply companies business owners must do something to stand out & deleting reviews, not responding to customers, and unprofessional & rude customer service is not the way to do so. Word of mouth and social media is very powerful.

    Maple Street Candle Co

    Date: 06/17/2024

    Thank you for your feedback on the fragrance oil. We appreciate you letting us know about your experience.Scent perception can vary greatly from person to person. What one person finds pleasant, another might not. We understand that this particular fragrance oil may not be to your liking.To help you find the perfect fragrance in the future, we recommend sampling our products before purchasing a full size. We offer samples so you can test the scent and ensure it meets your expectations.As a reminder, due to quality control measures, we are unable to accept returns on fragrance oils. We have double-checked our current stock against our control samples, and all fragrances are meeting our quality standards.Is there anything else we can assist you with? Perhaps you'd like to explore some of our other fragrance oil options? We'd be happy to help you find a scent that you love.Sincerely,The Maple Street Candle Team

  • Brandy B

    Date: 02/29/2024

    Great experience my orders are quick and exactly what I expected. We order large quantities and they always deliver. I have no issues with their costumer service needed to place freight orders which they had no problem putting together. Helps us save alot of money.

  • Jess H

    Date: 12/29/2023

    Horrible customer service (***) will send random scents you didn't ask for and then not give you a refund. Wild.

    Maple Street Candle Co

    Date: 02/29/2024

    Dear valued customer,Thank you for reaching out to us regarding our scent selections. We appreciate your feedback and apologize for any inconvenience you may have experienced.In the past, we did indeed send random fragrance selections based on the terms at that time. However, we have since updated our terms to better serve our customers. Now, we kindly request that you choose scents only from the provided list. Unfortunately, we cannot fulfill requests for scents that are not on the list.As part of our commitment to efficient processing, we process approximately 800 choice sets each day. To ensure a smooth experience for all our customers, we are unable to track down orders when scent choices do not adhere to the instructions.If you have any further questions or concerns, please feel free to reach out. We value your business and look forward to serving you again.Best regards, The Maple Street Candle Company Team

  • Carine O

    Date: 12/29/2023

    Abysmal customer service!!! And this is the experience of many. Avoid at all costs. They will be rude and deactivate your account if you have a complaint (that is usually their error)

    Maple Street Candle Co

    Date: 02/29/2024

    Dear valued customer,Thank you for reaching out to us. We apologize for any inconvenience you may have experienced. However, after thorough investigation, we regret to inform you that we cannot locate any record of your complaint or any prior interaction with our company. Additionally, there is no order or account associated with your provided name or email address in our system.Please understand that accounts are closed when a customer chooses not to continue doing business with us. We appreciate your understanding and value your feedback. As a company committed to serving the community, we provide valuable resources that are exclusively available to those who actively support us.If you have any further inquiries or require assistance, please feel free to reach out. We appreciate your interest in our services and hope to address any concerns promptly.Best regards, The Maple Street Candle Company Team

  • Roxsana H

    Date: 11/22/2023

    They honestly dont even deserve one star. This so-called company is out here scamming small business owners out of their money I ordered for the first time 10 fragrances and never received it nor got a response online or through Facebook,company should be shut down immediately.

  • Cassie C

    Date: 11/01/2023

    Used to be a long time customer. However they outright denied I ordered ant 4oz when I provided the order number and copied and pasted the order in the chat to only say the order only contained 1oz bottles which wasn't true. While it was only 2 4oz bottles I was missing I gave plenty of chances, time and response just for them to act like I didn't order. This was a horrible experience. I won't be wasting my money any longer. Go to midwest fragrance. They're faster and better

  • Autumn C

    Date: 06/06/2023

    I dont usually leave reviews but if youre looking for a company with good prices this is it. BUT customer service does not exist. So if you have issues with an order just kiss that money goodbye. Certain fragrances arent consistent in fragrance. Hit or miss so its a 1 or less star.

  • Caroline D

    Date: 05/31/2023

    Been ordering from them for a long time but then I did a big order.. they never send it, its been a month. I try to speak with the owner on FB and he block me. I send emails and their answer is so rude telling me that it was send out and they lost tracking number. I call and hang up the phone on me. Just lost 2k Please dont buy there they are scams

Maple Street Candle Co is NOT a BBB Accredited Business.

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