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Business Profile

Cable TVs

Service Electric Cablevision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service Electric was to replace fiber optic line. They are not my Internet provider. *******/********** is my provider. The companies are disputing whose fault mine and my neighbors internet line was cut. I work from home. Have had no Internet now for 5 days. Both companies knew they cut the line and said nothing to the customer.

    Business Response

    Date: 05/28/2025

    See Attachment. 

  • Initial Complaint

    Date:03/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 17th the main box that provides cable stopped working. The boxes that we have are old and the cable service has issues constantly. I called and they couldn't get in when I was available for 2 weeks. I wasn't available during the week at their terrible service hours due to having to work. I decided to change my work schedule the Friday prior to them being able to come in on Saturday since I would have to wait all day. They couldn't give me a 2-hour window like they do during the weekdays! I was supposed to wait all day for them to come to hook up the box and they wouldn't just drop it off. Yet, I could pick it up on my time!! I picked up the box at their ********* office. I was never told that I would have to contact them to activate the box once installed. I couldn't get to it until Sunday and there wasn't anyone to help me activate it that day! My wife had to hook it up on Monday of the following week and call them. I didn't have use of this box for all the time, yet I was charged for it. I want an adjustment on my bill for the time I couldn't use the box! I have contacted them to do the adjustment on-line. Instead of crediting my account for that time period, they call when I'm at work. I want the credit to be credited to my account!

    Business Response

    Date: 04/15/2025

    See Attachment

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been in contact with our cable company Service Electric for 4 different days in the last week telling them my internet drops. The Tv is also scrambles at times. It appears they can not fix the problem. The bill is paid and current. This has been going on a few months ago with the same issue. Due to the fact its a weekend they will not be able to handle/dispatch someone till they open on a Monday. No one was even dispatched to the resident to check the issue. I called 12/21. No internet..called 12/22.. no internet or working tvs.. called 12/27 no internet..called 12/28 no internet The internet is needed for purposes in our home. Service electric seems they cant resolve the issue. Same issued accrued a few months ago and same thing. No internet for days. We pay the bill and we never have our service we are paying for. They will not resolve this issue.

    Business Response

    Date: 01/24/2025

    See Attachment. 

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They were incredibly helpful.  

    Regards,

    ****** ******

    ssed meetings due to frequent outages and the need to accommodate technician visits, which last over an hour each ******* being charged for a service that Im not receiving, and this failure to deliver reliable internet or resolve the problem is unacceptable. I need this issue resolved permanently, not just another temporary fix.

    Business Response

    Date: 01/14/2025

    See Attachment. 

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had cable service with this company periodically at several addresses starting from 1999 to 2009. The most recent account I had was closed and I carried a balance of around $350 for a couple years which I wasn't able to pay due to financial issues and then was ultimately sent to collections and then charged off by the company over 7 years ago and dropped off my credit report. Back in 2013, I moved in with my mother at my current address. When she called service electric cable vision to try to obtain cable service with them in the home, she was denied service because I live in the home. She was told by one of their customer ********************** **** that she would be able to have cable service installed, but only after someone (meaning her or me). paid the $350 debt that I owed them from back in 2009, on the acct I had in my name only that they charged off and had nothing to do with her. They also told her that if she didn't want to pay it she could get a notarized letter with proof of address for me at a different location showing I did not live at that address. The old acct was solely name and was my debt. . The home she was trying get service in is in her name only. They asked her the names of the occupants when she called inquire about service which is how they got my name. It shouldn't matter who lives there if the bill is not in their name. Since that call she has tried again only to be told the same thing. How can a company do this? This is a debt that was charged off and hasn't been on my credit report for 7 plus years . Therefore it no longer a valid debt. We do not and will not use this company for service in the future but I want my name removed from their system completely. This seems to be more of a discrimination against my name and I am certain you can't charge something off and then get paid on it. If I pay the debt you aren't going to report it as paid and not charged off right? It wouldn't reverse the damage it did to my credit score,

    Business Response

    Date: 10/29/2024

    See attachment. 

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service Electric Cablevision charges nearly $180 dollars a month for basic cable and internet. I pay this outrageous amount every month with no real good channels and the WORST internet on the planet. My wife works from home and nobody in the house can be on WiFi if she's working. I tried 7 times to get on ******* and it doesn't work. Something needs to be done. I did all the mundane tasks of unplugging and restarting. NOTHING WORKS!!! This company is awful and needs to be put out of business.

    Business Response

    Date: 07/25/2023

    July 19, 2023 

    Dear ******* *****, 

    We received your notification of the complaint from our customer ***** ****. We were unaware that he was having any service issues since he has not contacted us to report any trouble. 

    We offer free tech support by phone and also free trouble call visits with our technicians to assist with service issues. 

    We have reached out to offer him support via either method listed above. 

    Respectfully, 
    **** ********* 
    Office Manager 

  • Initial Complaint

    Date:10/08/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

      I Submitted a complaint against Service Electric this past weekend complaint # ********. I also emailed their legal department and general store manager. I received a direct response from the legal department and their Director of customer service called me and the issue was resolved.

    Thank you,
    *************************** before suspending the service which was good through 10/17. I refuse to pay anymore bills of the man whos been abusing myself and our children. I would rather pay more money to set up a new service than pay anymore of his outstanding bills. When I questioned service electric as to why they had not responded back to my email I sent on 09/23 they claimed they never got it, but somehow they received the one I resent on 10/07. Not only does this company expect me to pay his bill they also expect me to call him and discuss it with him. Can someone please explain to Service Electric that a *** requires in no contact between either party. I wish this company was not a monopoly so I could take my business elsewhere.

    Business Response

    Date: 11/02/2022

    October 19, 2022

    Dear ******* *****: 

    *** ******* originally supplied paperwork regarding her domestic situation that was illegible. We requested replacement documents which were received only after the account was disconnected per the account holder's request. 

    Since the original complaint, the account in question has been settled and ** ******* has established an account under her name. 

    Respectfully, 
    Barb W******** 
    Office Manager 

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 8+weeks, I’ve had issues with my cable. This is the 8th week in a row I’ve called them about it. I have had the technician out twice. ( which is was awesome). But my cable still isn’t fixed. I have video and photos on what is going on. Some issues were fixed, but not all issues. I can be on different channel and it freezes. Like someone hit the pause button. The screen goes all nuts. I called this morning. Not they are telling me if I don’t pay my bill they are going to shut my cable off. Seriously, you want me to pay $150 for something I’ve had issues with for 2 months! I am done messing with them. Technician dates were 8/2 and 8/11 Phone calls were every week. (My phone only saves for so long)

    Business Response

    Date: 09/20/2022

    September 8, 2022

    Dear ******* *****: 

    Service Electric received a copy of *** ****'s "Repair Issues" complaint on September 6, 2022. 

    According to our records, on July 14th, 2022, *** **** originally reported specific messages on her television screen "client in bad state" and "loading video" and Service Electric Cablevision immediately began an investigation into the issue. Technicians visited her home on August 3 and August 11, 2022. Service Electric's engineering teams were eventually able to determine that the problem was an issue resulting from an outside vendor and was not unique to *** ****'s address but affected other users with the same brand and model of digital video recorder. 

    On August 23, 2022, *** **** called to report another issue of channels tiling and internet interruption. Service Electric Cablevision made 2 more visits on August 26, and September 3 at which time equipment outside of the home and within the neighborhood was replaced. This was determined to be a separate issue from the original. 
    Customer service made a credit in the amount of $95 to *** ****'s account on August 5th as compensation for the issues. 

    We have not heard back from *** **** with any further concerns since September 3rd and encourage her to contact us if she needs further assistance. 

    Respectfully, 

    Barb W******** 
    Office Manager 

Service Electric Cablevision is NOT a BBB Accredited Business.

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