ComplaintsforSpark Orthodontics
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This orthodontist submitted the wrong claim to my insurance and then refused to remove my child's braces. In order for my child to go to boot camp, he needed his braces removed which were done by another office. I have asked for the price of the removal to be removed from the balance and they would not remove it. It was then sent to collections. The insurance claim should have been for a 12mo plan instead it was submitted by spark for a 24mo plan of care. This led to the insurance company not covering as much money. Once the claim was submitted correctly to the insurance company well after they sent this to collections they refused to remove the charge for the braces removal.Initial Complaint
05/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On March 12, 2019 Spark Orthodontics fraudulently collected payment from my dental insurance provider in the amount of $500.00 for treatment that was no longer provided. I received orthodontic treatment in March 2018 and treatment ended prior to January 1, 2019. I spoke to my insurance and they informed me to contact Spark Orthodontics regarding this matter because of the length time that has passed. I went for orthodontic treatment this April 2022 and was told I have no more life time benefit left with Delta Dental and I should have had $500.00 of my $1000.00 benefit. Records indicated Spark received the payment in March 2019 and instead of being honest about my no longer being in treatment there and all treatment was stopped, they kept the money. I called Spark today and the receptionist was attempting to make excuses and blame Delta Dental. I requested twice to speak with the Billing Department and the individual claimed they couldn't take the call, but they were able to instant/google message the receptionist, Samantha. I am requesting $500.00 be refunded to my insurance as it is not my fault they committed fraud and kept money they should not have. I was not aware I needed to check claims every day due to this matter occurring. I understand 3 years have passed, but this is not ethical in anyway that this provider can collect money for an individual who was no longer a patient there.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.