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Business Profile

Dance Company

Asylum Dance Project

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Company.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Asylum Dance Studio -now doing business under the name Kreative Dance Complex(located at ************************************************** regarding an unresolved issue involving payments I made for competition fees, classes, camp, and *********** daughter has been a dancer with Asylum Dance Project (now doing business under Kreative Dance Complex) for 8 years. I was paying for classes and competition fees on a monthly basis through an automatic deduction from my credit card.Last year the owner, ******* *********, ran into some financial issues, unbeknownst to the parents/students of the studio. Mr. ********* was using our payments for competition fees, etc to pay for other things. Due to his financial misappropriation, we were not able to compete in 2 competitions including our National competition because he did not pay the fees. I also paid (in April 2024) for my daughter for my daughter to attend a Theater camp over the summer 2024 and 3 weeks of intensive classes (for her Competition Team), The camp was canceled and she did not attend incentives because we chose to leave the studio in May after all that happened. We requested a refund for all of this in May. In the end of May 2024, the owner, ******* *********, informed me verbally that he would reimburse me, along with other affected parents. I had to request multiple times for Mr. ********* to send me a written statement with a final amount of what was owed. On June 25th I received my final statement which showed he owes me a total$1045 for . The statement says that refunds will be issued after September 25. I have reached out 4 times since September 25 (calls, texts and emails to Mr. ********** and he has not responded to **** did not request help from my credit card because I thought that My. ********* would keep his word. His deceit has hurt many families.

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter was on a competitive dance team from Aug 2023-May 2024. Funds were collected for the May competition and media fee, and the competition was canceled by the owner Mr **** (of Asylum dance project) 2 days before my daughter was scheduled to dance. Ive emailed at least 6 times asking to be refunded in the last 3+ months and have not received the refund.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has taken money and not rendered services due to my daughter for dance classes. He owes me over $1500.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has taken fees from multiple families for camps and competition dance trips and failed to follow through with offering the camp or the competition. Business stated that they "didn't have the money" to pay entrance fees or secure instructors or venues for camps. They took the money up front and have made no efforts to reimburse the families or provide them with opportunities in kind.

    Customer Answer

    Date: 07/30/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Asylum Dance Project regarding complaint ID ********.

    Regards,

    ***********************

Asylum Dance Project is NOT a BBB Accredited Business.

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