Business ProfileforTraditions of America, LP

In January 2020, we purchased a home in the ******* ***** Subdivsion. It was one of the first Traditions of America (TOA) over 55 communities in Western Pa. The reason I am coming to you is that our unit has a crack in the foundation where daylight is visible from the outside of the foundation that needs to be repaired. TOA offers a 10 year warranty on these type of defects. We are the second owner of the home. The issue was discovered when we had the basement finished and the insluation was removed, Upon the discovery of the crack in March 2021, I contacted a ***** at the coporate office of TOA, she provided me a contact person for the repair, **. ******************** ************** and I corresponded from June 2021 to August 2021. He provided numermous guarentees that the crack would be addressed and repaired. He stated the contractor was having issues finding laborers to do the work. The following month the correspondence ended and I was not able to contact **************. I left several voice and text messages to no avail. At that point I contacted or HOA concerning the issue and they verified that the house closed in October 2013 and was well within the 10 year warranty time limts. They reccomnded I file a claim according to the procedures in the warranty booklet. In June 2022, I completed the paperwork and sent it to the warranty office. It was returned later unopened. I had also sent an email in Aprill 2022 and was contacted by a *************************** She stated to me that her supervisor was with her, *****************************, and that they would address the issue. I correspoded at least 15 times by email between 4/14/22 and 12/15/22 concerning the issue. She stated that she had contacted the foundation installer and is waiting for a reponse. My last two emails on 2/24 and 3/10 have gone unanswered. I simply want the crack repaired and a review of the foundation to make sure it is not moving or in any way unsafe. Any documention is available.