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Business Profile

Heating and Air Conditioning

DOWD Mechanical Heating & Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for DOWD Mechanical Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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DOWD Mechanical Heating & Air has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/16, vender sent a photo of a worker scheduled to work on my furnace. Company truck arrived and different person came in to perform annual maintenance while other worker stayed in truck. Worker said furnace was fine and left. The next day, I had no heat. Company sent out another worker on 12/23, charged double, and still no heat.

      Business Response

      Date: 12/27/2024

      Hi Ms. *****, 


      After your initial maintenance appointment on 12/16/2024, we do not see a phone call from you until Saturday (12/21/2024). Our on call technician returned your call and came out the same day to address your no heat concern. We understood that there were still problems with your heating system and that it needed a repair, but we also highly recommended replacing the furnace due to the state of your heat exchanger. Our office attempted to call and text you regarding the next course of action. We unfortunately have not heard back from you. We would love the opportunity to make things right, as we would do not like leaving our customers unhappy and we want to make sure you are warm the remainder of this winter season. If you could please give us a call back at your earliest convenience, we will address your heater problem as soon as possible. Thank you.


      Sincerely,
      ****** **** - ****-*** Heating and Air Conditioning.

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the hvac product as I was advised that my hvac of only 5 years needed to be replaced as the felt another tech installed inproper and it was probably better to get a new one. the new hvca would be covered with a 10 year warranty. when the serviced on 8/6. the sent a bill the next day for two different invoices one of approx 200 hunderd and 400 hundred almost $600 which should be covered under warranty. i did not authorize these charges as i was told it would be covered.****** sent a text stating they advised the tech was confused but i still have to pay or they will no longer service my unit per the owner. then owner wrote me and stated he does not want my business and he will put me on the do not call list and consider ****** "fired". i advised i would report to BBB and attorney general along with sue because now i have a ****** unit they no longer want to service that they installed.

      Business Response

      Date: 08/09/2024

      Not sure how to respond. We fixed her ac and waived the charge. Maintenance is not covered under warranty.  ******** said she would not pay so we said ok no charge. However we will NOT service her going forward. She can call any company listed through her ******* extended warranty that she purchased to service her system in the future. 

      ( Just like a car warranty you can go through any dealer you do not have to use the dealer you purchased warranty from nor are we obligated to service her unit) 

      The system was not working due to a clogged condensation drain. The water safety cut off was shutting the unit off and on to prevent a flood. We cleared the drain and problem was resolved. 

      Customer was told maintenance is not covered after the fact. So we waived the charge and essentially fixed her unit for NO charge. 

      Customer bill is now $0   Not sure why people complain when they get free service!  But yet her we are.

       

       

      Business Response

      Date: 08/13/2024

      This is the customers third party extended warranty agreement.

    DOWD Mechanical Heating & Air is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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