Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Condominiums

Townhomes at Gateway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Condominiums.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a townhome and am still within the lease term. We never have more than 8 minutes of hot water. They have come here and only raise the temperature on the water heater but that only makes it dangerous and doesnt fix the issue. The real problem is that they are using a 30 gallon water heater for a 3 bedroom townhouse so there will never be enough hot water. The water heater has to be changed but they refuse to fix it. They keep saying that they will send someone but they never do. I even left a review and they replied saying they fixed the issue when nothing has been done. Since they only give me a third of the hot water we should have, they should give me back two thirds of the rent I pay each month. I pay $2546 every month and we dont even get hot water here. I have even missed work waiting for them to come here and they never show up. Also, they charged me for the city to inspect but I want proof they inspected because this townhouse has a broken lock and I cant imagine the city allowing someone to move in when the patio door is broken and cant be closed.

    Customer Answer

    Date: 05/09/2024

    I have screen shots of the work orders. They close them and delete them but they never come to fix anything. I have emailed them as well and they dont respond. If I call, they tell me they will make it high priority and send someone but they never come. I took a day off to be here the Friday they were supposed to send someone and they never came here. I also tell them to call me but they never call and I have my phone on me all day and I answer all calls or call back on missed calls because I work in sales so I never miss a call. 

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been living in this unit since 11-1-2017. For the last year we have been having issues with a leak. Whenever it happens maintenance would come and never fix the issue. A plumber was called because they could not find the leak. The maintenance man came and busted out the wall behind our washing machine, stove, and under our kitchen sink this was back in September and they still have yet to repair it. A plumber came and fixed the busted pipe however we are still having issues. Monday night (1-15-2024) we had another leak that soaked the carpet in our downstairs bedroom and dining area. Water was also all over the floor in our bathroom and kitchen. Someone from maintenance came that night and cleaned up the water they was supposed to rerun (1-16-2024) and they still havent. We have reached out to the complex manager ***** and our emails go unanswered, we can never speak directly to her on the phone, she says she will forward our maintenance request to Maintenance so they can follow up with us that never happens. We are just frustrated and dont know what else to do. We are not comfortable in our home, our carpet is still soaked no one has came to address the issue, and we havent heard anything from the complex manager ***** and we sent a email to notify her of the situation. We dont want mold to start growing in our home but dont know what else to do since we are not getting any help. I will include pictures of our home because thats how maintenance have left it and we are still living here. Some of the repairs we have been waiting on since September.

Townhomes at Gateway is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.