Complaints

This profile includes complaints for Monarch Recovery Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Monarch Recovery Management, Inc

  3260 Tillman Dr Ste 75 Bensalem, PA 19020-2059

• 

  Monarch Recovery Management, Inc

  10965 Decatur Rd Philadelphia, PA 19154-3210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2025, I had an option to chose a plan to pay Monarch Recovery $699.74 in two payments; however, when I clicked on the option of $699.74 on 4/9/2025. Their online system took $2,798.93. I called and spoke to ********* who was supposed to speak to a supervisor for me to reverse the charge. The next day when I called I couldn't get anyone on the phone to speak to about the error.

  Business Response

  Date: 05/13/2025

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 12/24/24 from ************** regarding **** Club Master Card.Monarch refunded $2798.93 back to the consumer upon receipt the BBB complaint. Additionally, Monarch does not report debt to any credit reporting agency. Monarch closed the account back to ************** upon receipt of this CFPB complaint. The consumer should contact the ************************ for further account information.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monarch is texting and calling me to collect on a debt with ***************I have had no contact with that bank.Monarch has never given me any info about what the supposed debt is about. I have had no mail notification about the supposed debt.They have been calling me everyday for months I think this a scam. I have not called or responded to their texts or calls. Calls come through as scam likely.They want me to call ************

  Business Response

  Date: 04/24/2025

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending 4641. Monarch agents did not have contact with anyone at number ending 4641 to indicate calling wrong party. Upon receipt of this complaint, the phone number ending 4641 was removed from Monarchs system and has not been called after.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* takes a monthly payment out of my bank ***************************************************** calls every month to collect. ******* does not know this company.I block the calls yet they get *********** to stop this company?

  Business Response

  Date: 04/08/2025

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed 4 accounts were assigned to Monarch from **************. Account ending 5250 was assigned on 06/06/24 regarding Amazon Store Credit, account ending 9822 was assigned on 10/14/24 regarding **** Club Personal Credit. account ending 5351 was assigned on 02/28/25 regarding Synchrony Networks and account ending 9660 was assigned on 03/21/25 regarding HSN Card. Monarch did not have any contact with the consumer to dispute the debt or request debt validation or state cease and desist on any of the 4 accounts. On 03/07/25, ********************** spoke to an unidentified female on account ending 5351 stating calling wrong party. The phone number was removed from that account during the call. Additionally, Monarch does not report debt to any credit reporting agency. Monarch closed the 4 accounts back to ************** upon receipt of this BBB complaint. The consumer should contact the ************************ for further account information.
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by the creditor or collection agency listed above on my credit report. This account is inaccurate, unverified, and violates the fair credit reporting act (****). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furniture cannot provide Proper validation, it must be deleted per federal law.

  Business Response

  Date: 04/03/2025

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed 2 accounts were assigned to Monarch. Account ending 4813 was assigned on 05/17/24 and account ending 0988 was assigned on 06/20/24, both from ******************. Monarch did not have any contact with the consumer to dispute the debt or request debt validation or state cease and desist on either of the accounts. Additionally, Monarch does not report debt to any credit reporting agency. Monarch closed both accounts back to ****************** upon receipt of this BBB complaint. The consumer should contact the creditor ****************** for further account information.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continued to receive at least a phone call a day from Monarch Recovery, sometimes more than that. I do not have any debts with them and have filed multiple customer ********************** complaints directly on their website as well as the "do not call" information. If this harassment continues, legal/criminal action will be taken against them if it is not resolved.

  Business Response

  Date: 02/24/2025

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending 9726. Monarch agents did not have contact with anyone at number ending 9726 to indicate calling wrong party. Upon receipt of this complaint,the phone number ending 9726 was removed from Monarchs system and has not been called after.

  Customer Answer

  Date: 02/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving repeated calls from Monarch Recovery and I have no accounts with them, nor have I ever had records with any account from them. I would like for them to cease further contact. Thanks

  Business Response

  Date: 11/21/2024

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending 7691. Monarch agents did not have contact with anyone at number ending 7691 to indicate calling wrong party. Upon receipt of this complaint,the phone number ending 7691 was removed from Monarchs system and has not been called after.

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the following dates of 08/30/2024 at 6:43AM PST; Wednesday, August, 28, 2024 at 8:54 AM PST ; and on Friday, August 9, 2024 at 8:14 AM PST I was contacted by Monarch Recovery regarding an alleged debt with ******************** on behalf of Consumer Portfolio Services. I informed they person with whom I was speaking of the following: 1.) I do not owe any debt to Consumer Portfolio Services; 2.) I do not have any accounts reporting on either of the three credit reporting agencies regarding Consumer Portfolio Services; 3.) I do not owe any alleged monetary balances to either Consumer Portfolio Setvices or ********************. The reason being is because I sued ******************** in Bedford Municipal Court for multiple violations of the **** and because the violated the Ohio Statute of Limitations JUST AS THIS COMPANY IS DOING.. I provided them with the case number from *********************** 21CVF02117. I have attached a copy of the Journal Entry which shows that this case was DISMISSED without Prejudice AT PLAINTIFF'S COST per Judge ******** *. Paris. I will now be forwarding to the aforementioned judge a copy of this complaint and record of the harassing call log which is in violation of the ****. I will also be persuing all necessary remedies afforded to me by the law.

  Business Response

  Date: 09/12/2024

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending 5106. Upon receipt of this complaint, the phone number ending 5106 was removed from Monarchs system and has not been called after.
  

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting calls every day. I do not have any loans that are behind in payments. I don't trust a company that never sent documentation about the issue. Will not answer calls without identification. Want them to stop calls immediately.

  Business Response

  Date: 08/28/2024

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 08/09/24 from *************** Monarch did not have any contact with the consumer to dispute the debt or request debt validation. Additionally, Monarch does not report debt to any credit reporting agency. Monarch closed the account back to ************** upon receipt of this BBB complaint. The consumer should contact the creditor ************** for further account information.

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father has been receiving calls from Monarch Recovery. One time he answered and they asked for me but from my old name that I haven't used in years. He told them they have the wrong number and hung up. They called again (8/20/24) and I just so happen to be around him. I talked to the lady and told her she needs to tell me what the company was called and why they called my dad's number. She refused to tell me until I verified my birth date. I told her no i will not until I know what Monarch Recovery was (caller ID). (I still did not know it was a debt collector until I looked it up later). She kept telling me she will not tell me until I gave her my DOB. I simply told her that I will not be providing that information as the company has the wrong number (I have never used my dad's number for anything) and there are too many scams out there for me to trust her. I also stated I will not be doing anything over the phone until I receive some sort of letter in the mail in regards to whatever this phone call was about. I hung up in frustration and promptly blocked the number on my dad's phone. I figured, after calling the first time and it being the wrong number, you'd update your system. My dad is a 76 year old disabled veteran that cannot hear, so he does not need to be harassed by a company that has the wrong number to begin with. Again, I NEVER USED MY DADS NUMBER FOR ANYTHING and he has never used my number for anything!

  Business Response

  Date: 08/29/2024

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 06/18/24 from *************** Monarch did not have any contact with the consumer to dispute the debt or request debt validation.  Monarch spoke with unidentified caller on 08/20/24. The caller claimed calling wrong number and refused to answer the verification questions so Monarchs Agent terminated the call. Additionally, Monarch removed the wrong number from the account. ********************** closed the account back to ************** upon receipt of the complaint. The consumer should contact the creditor ************** for further account information.

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me, asking for me by name, even though I have no business with them and have told them this many times.

  Business Response

  Date: 07/31/2024

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 07/15/24 from *************** Monarch did not have any contact with the consumer to dispute the debt or request debt validation. Monarch received a call from unidentified caller on 07/29/24. The caller claimed calling wrong number and do not call again. The phone number was immediately removed from account and not called after. Monarch closed the account back to *************** The consumer should contact the creditor ************** for further account information.