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Business Profile

Auto Repairs

Midas Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my vehicle at Midas on June 2 at 4 AM, ahead of my 8 AM appt. They ran an OBD-II scan & found U codes appearing only after the new engine was installed; these codes never occurred with the original engine. No repairs were made then. On June 7, Midas told me to pick up the vehicle, refusing to proceed with repairs. Only after I threatened legal action did they agree to disassemble the engine. By June 9, 5 days after drop-off, they had just contacted the warranty company/engine supplier, which I find unacceptable.When I visited Fri night/Sat morning, the engine was untouched & dashcams unplugged; I reconnected them before leaving. The vehicle remained untouched all ********* despite Midas being open. My OnStar app showed the engine briefly started around 3 PM Mon but no repairs were made. By Mon evening, the door was left unlocked & dashcams unplugged again. As of June 10, the vehicle has been with them 8 days with no progress.I sent multiple emails requesting updates, all unanswered. Midas overfilled the oil during installation (I have video proof). When I asked, they dismissed it. They added break-in fluid without removing an equal amount of oil, contradicting proper procedure.Since the new engine installation, multiple issues appeared: the engine rattles for 3 seconds on cold starts, followed by tapping noises lasting about 5 minutes. Theres also a random knock sensor code never present with the original engine, along with multiple U codes. Under heavy acceleration, the vehicle fails to upshift. A transmission shop confirmed this is engine-related. Despite replacing the transmission, the problem persists; diagnostics show the engine isnt sending proper shift signals. Midas claims the issue isnt timing related, but this seems premature without disassembling the engine. Multiple experts suspect a timing problem.Due to Midass lack of communication, delays, and poor workmanship, I ask the BBB for assistance in a timely and thorough resolution.

    Customer Answer

    Date: 07/07/2025

    I have since escalated to the ************************************** 

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for a blower motor replacement and the charged me for a ac recharge that could not successfully done. When asked for refund because the service did not work they refused to give me back my money. I was belittled and screamed at I just want a refund the service did not fix anything and I had to go somewhere else because they refused to do the right thing.

    Business Response

    Date: 06/28/2024

    Good morning,

    ************ went to our Bensalem location on 6/10 telling us that he needed us to diagnose his A/C unit because it was having issues. As requested we proceeded to perform the diagnostic. A dye was put in his vehicle to see if there were any leaks and the customer was informed to come back in a couple days to check for the leaks. From the diagnostic we informed the customer that he needed a blower motor. He was upset because he said that he was not going to pay for it. We informed the customer that he would have to pay for the blower motor to fix the issue he is having with the A/C. The customer proceeded to argue and say that we damaged his blower motor while doing the diagnostic which was far from the truth. We informed the customer step by step the process that was done to diagnose the vehicle and he still was convinced we damaged it. We will not be held responsible for informing the customer what is wrong with his vehicle. If he would like to get the problem resolved we will gladly assist him. 

  • Initial Complaint

    Date:06/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a ******* to purchase a four wheel alignment from Midas. After getting the alignment done, I noticed that my steering wheel wasn't straight. After I called back I was told the service had no guarantee and they could try to realign it again but I would have to pay full price once again.

    Business Response

    Date: 07/17/2023

    Hi, the customer that issued this complaint has an altered vehicle,The tire size is incorrect and the vehicle was lowered. We did the best we could on his alignment. No other adjustments can be made.
    Thank you for your time.
         Sincerely ,         *** ********

Midas Auto is NOT a BBB Accredited Business.

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