Complaints

This profile includes complaints for C Harper Autoplex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  C Harper Autoplex

  100 Harper Dr Belle Vernon, PA 15012-3540

  
• 

  C. Harper Chrysler Dodge Jeep Ram

  2602 Memorial Blvd Connellsville, PA 15425-1405

  
• 

  C. Harper Buick GMC

  2401 Memorial Blvd Connellsville, PA 15425-1414

  
• 

  C. Harper Chevrolet

  4435 State Route 51 Belle Vernon, PA 15012

  
• 

  C Harper Autoplex

  8282 State Route 22 New Alexandria, PA 15670-3004

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a defective used 2016 **** Explorer from C Harper in ********************* in December 02, 2023. The salesman ***** ******** assured us this car was fit for a family, that could be taken across the country. 2 weeks after owning the car, I was 15 miles from home. There was a antifreeze leak on Driver side rear. i stopped by a small auto shop, the temp. fixed it .They said the clamps rusted off and hose was dry rotted. CV Joints rusted heavily, Lug nut rusted to wheels so bad as well as rotors. The Vehicle would shake, the steering was stiff at times sometimes the entire panel would freeze and not start at all. 05/21/2024 the vechicle was taken back to C Harper. Service Advisor **** ******, immediately asked where this CAR had been purchased? with a look of disgust. CHarpers est bill when done was $787.72 in which they did not even have most parts. We ended up paying ******, only to have to take it to Ervins towing to finish the job they couldnt for ******. Since then and currently vehicle is in the shop. It has had, transmission, steering, drive shaft redone. it was in **** ********** for OVER 90 days with NO rental car. Within that period, we had 2 emergencies and no vehicle. Our Good faith purchase has not only been a nightmare but a hazard on the road. I have filed with ******************* in hopes C Harper will rectify this situation. I was told by C Harper sales personal to sell it or trade it. My reply was I cannot afford to do this knowing someone could be injured or killed by this vehicle.

  Business Response

  Date: 08/29/2025

  Thank you for sharing your concerns with us. We understand the frustration youve experienced and take your situation seriously.

  The repairs completed to this point have been taken care of through a combination of warranty coverage and additional coverage provided by our dealership. We have also ensured reliable transportation by providing you with a loaner vehicle while your Explorer is being addressed.

  We recognize that this has been a challenging experience, and we value your patience and cooperation as we continue to bring this matter to a close

  
  

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  ***** ****** <***************************>

  8:09?AM (1 hour ago)
  to me
  
  While the warranty coverage was used for some repairs and a loaner car was only recently provided, this does not address the core issue.  Our vehicle has suffered multiple MAJOR failures and was out of service for over 90 days with no loaner, leaving me without reliable and unsafe transportation.   The issue is not whether individual repairs were covered, the issue is that this certified pre owned vehicle sold to us from C Harper, has repeated and severe failures despite being "fixed".  
  
  I am requesting a full buyback to rectify this problem, rather than continuing to endure repeated breakdowns and service interuptions.  

  Business Response

  Date: 09/11/2025

  Thank you for reaching out. While we are not able to move forward with a full buyback, please know that we are committed to assisting you in every way we can.

  To help provide a resolution, we are prepared to offer you above market value for your vehicle should you choose to trade it in. Our team will also work closely with you to ensure the process is as smooth and stress-free as possible.
  Your satisfaction and peace of mind matter to us, and we want to help you find a solution that restores your confidence. Please let us know how youd like to proceed, and we will do everything we can to support you.
  

  
  

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i bought a car off Charper about a year and a half ago, I purchased the extended warranty. Everytime there is an issue they say I dont have the warranty. Which I have to provided proof of all paperwork. The car only in a year and a half is rusting out. I owe ****** on it. Now have to pay 400 to get rust fixed, plus the air is also broke. I already had to fix the trim, fix the manifold , and buy a 200 new key fob. They give me the run around all the time when I am up there. I filed a complaint before because the sales man was sleezy and asked me on a d ate while we were test driving the car. They rip you off up there. They k ew the car had issues and never said a word. Now I am stuck paying all this money plus to fix the car over and over. They will not honor the warranty that I did pay 4000 extra for through liberty shield.

  Business Response

  Date: 09/02/2025

  Thank you for taking the time to share your concerns with us. We truly regret that your experience has left you feeling frustrated and that you have had challenges with your vehicle. Please know that it is never our intention for any customer to feel misled or unsupported after their purchase.

  Currently, the heating/air conditioning issue you mentioned is the result of an actuator failure, which is covered under your ********************** contract. You would only be responsible for the deductible at the time of repair.

  
  We understand how discouraging it is to have multiple repairs come up, especially when youre still making payments on the vehicle, and we want to reassure you that your service contract is in place to help protect you from these costs. Our team is committed to working with you to ensure your vehicle is properly repaired and to help reduce the stress these situations can cause.

   

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my truck in for warranty. Denied fixing it because of the oem air filter listed for the truck had glue strips and supposedly you cant use those. No one would have a clue because thats what comes up when you go to buy one. Saying the air box cover was alittle loose. And stating that was the whole reason dirt was getting by which wasnt the reason. This is not the first time I had problems with this dealership. I will not be going back. Ive had enough of the games they try too pull. This was at Chrysler dodge jeep ram in connelsville PA.

  Business Response

  Date: 09/02/2025

  I want to start by thanking you for sharing your experience with us. We take your feedback seriously and appreciate the opportunity to clarify the situation.

  When your vehicle was brought in, it did not have an *** air filter installed. The manufacturer requires that warranty repairs be performed using *** parts and procedures, and the attached documentation outlines the specific method dictated by the *** for securing the air box. Because a non-*** filter was in place, we could not move forward with the repair under warranty. Also, here is the link to the video from our technician. ***********************************

  We truly value you as a customer and regret that this has left you feeling dissatisfied with our dealership. If youd like, our team would be glad to go over the *** documentation with you in more detail or help answer any further questions about how the manufacturer requires us to handle this type of repair.

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  I want refunded for for the diagnostic. The attached photo is an oem air filter sold directly from mopar and it indeed has glue strips.!!!
  Regards,

  
  ******* ******

  Business Response

  Date: 09/11/2025

  We completely understand how frustrating and disappointing it must feel to be facing additional costs when you believed your vehicle would be covered under warranty. Please know that its never our intention for you to feel unsupported in this process.

  We found that the part that was on the vehicle and provided in the previous attachment (********AA) is not the correct air filter for your specific vehicle. This information from the ******************** listing is included in the attachment.

  Unfortunately, using an incorrect part can cause issues and makes the related repair ineligible for warranty coverage. Because of this, we are not able to refund the diagnostic fee.
  That said, our team is here to support you moving forward. We want to ensure you have the correct part installed and help prevent any future issues, and wed be glad to work with you to find the best solution.

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I was not told that the diagnostic wasnt going to be covered under warranty subject to finding something that isnt covered.]
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** employees told me when my vehicle broke down that the tow was covered by warranty I paid ****** and was not refunded I could have gotten a free tow through insurance but *** said it was under warranty and that it would be refunded 3 different employees stated it would be refunded never buy a *** from this state again

  Business Response

  Date: 07/18/2025

  Hello, 

  First of all, I want to thank you for reaching out with your feedback on the situation. We truly appreciate your patience and the opportunity to address your concern.

  After reviewing your situation, we understand the inconvenience caused and will absolutely take care of the tow bill. We will process the reimbursement promptly, and you should see the credit shortly.

  If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to help.

  Customer Answer

  Date: 07/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2025, I purchased a 2016 ********** Golf R (VIN: *****************, Stock #G36680) from C. Harper Buick GMC in *************, ** for $9,600 (excluding tax, title, and license). The vehicle had ******* miles and was sold as-is. The sales process was handled by **** ******, and the dealership manager involved is ******* ****.Upon purchase, the dealership disclosed an EPC light, but their scanner showed no active codes. I drove the vehicle home to Illinois without issue, but on January 6, 2025, the engine catastrophically failed after minimal driving.I contacted the dealership, and ******* **** responded, stating they stand by the as-is documentation and would not offer assistance. However, given the extremely short timeframe between purchase and failure, it is reasonable to believe that the engine had undisclosed pre-existing issues that were not apparent at the time of sale.I have also reached out to the Pennsylvania Attorney General, where ***** ****** has responded and is gathering documentation. I have submitted the required paperwork and am awaiting further steps.A complete engine rebuild is necessary, with an estimated parts cost of $4,000, which I will perform myself. I have requested reimbursement for these parts but have been denied.I am seeking resolution through the BBB and requesting that the dealership cover the cost of engine repair parts due to the failure occurring so soon after purchase.I appreciate any assistance the BBB can provide in mediating this matter.***** ******

  Business Response

  Date: 02/07/2025

  Thank you for reaching out with your concerns. We completely understand the frustration during this time. 
  To ensure all procedures were followed correctly, a compliance officer reviewed the transaction. It is confirmed that all necessary As-Is documentation, including the Carfax report, was signed by both the customer and the dealership. The potential challenges of purchasing a high-mileage vehicle were discussed in detail, which is why the price was negotiated with these factors in mind.

  
  Regarding the engine concern, it is important to note that records for vehicles prior to their ownership by C Harper Buick GMC are not accessible. As part of the commitment to transparency, a Carfax report was provided to offer insight into the vehicles history. Additionally, a verification request was made to ********** by our stores general manager regarding the engine code Mr. ****** brought to our attention, post sale. The attached documents confirm that the correct engine code for the vehicle is CYFB, rather than the **** code.

  
  During the time the vehicle was owned by the dealership, no major issues were reported, and it was test-driven by multiple customers over the course of several months.
  We completely understand how frustrating it must be to experience an engine failure so soon after purchasing your 'as is' vehicle, and we truly empathize with the situation you're facing. However, as the vehicle was sold with an 'as is' condition and based on the agreement outlined in the paperwork and our discussions, we are unable to cover the repair costs.
  

  
  

  Customer Answer

  Date: 02/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-22-25 Went into a dealership and tried to buy a vehicle for the listed price on their website, ****** they came back and said it was not the correct price and the correct price was over 2000$ more at ****** then wouldnt give us a correct amount for our trade and wanted us to put ******************************************************************************************** the pictures

  Business Response

  Date: 01/27/2025

  Thank you for bringing this matter to our attention. We completely understand your frustration and would like to clarify the situation further.
  

  Regarding the pricing issue, there was an error on the vehicle's pricing, which understandably caused some confusion. However, in an effort to resolve this, the price was honored, and the sales manager offered a $1,500 discount on the vehicle, which was reviewed and agreed upon at the time. A financing application was then sent to the bank based on the agreed-upon price.
  Unfortunately, the bank declined to approve financing. The customer will receive correspondence in the mail explaining their decision.
  We want to assure you that our goal is always to provide the best possible service and transparent pricing.

  If you have any questions or would like to discuss alternative options, please feel free to reach out, and wed be happy to assist you further.
  

  
  

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,

  
  
  ******* ******

  Yhe Business did not bring the price down to the original listed price and the proofs in the pictures , they tried s******* over a customer who has bought 6 vehicles from them and I wont ever make this mistake again is it not pa law to sell at the price advertised? What it boils down to is they made a mistake and tried making us pay for it and instead of doing the right thing , they did the wrong thing and when they claim they brought it down to the listed price it was still 600$ more than what the website said so their statement is a lie, if they would have done the right thing from the get go she would have financed through her bank and got approved without and issue with the co signer she had.

  Business Response

  Date: 02/05/2025

  We truly apologize for any confusion or frustration this may have caused. I want to say again that we can confirm that there was an error in the pricing of the vehicle you inquired about.

  We sincerely regret any misunderstanding this may have caused.
  We appreciate your understanding and previous business, we will honor the price that was advertised at the time of your inquiry.

  The vehicle is currently still available, and we would be happy to move forward with the sale at that price.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used jeep had the jeep for 4 days engine light came on and they had the jeep for 3 weeks sat for 2 weeks without being touched and was told multiple misinformation and was treated like trash and they tried to rip me off by asking ******** for the loaner car that A deer hit but then after fighting and making a scene he then says Im right for a ****** deductible after my insurance confirmed it and **** the service advisor.

  Business Response

  Date: 01/16/2025

  In response to complaint ID ********

  
  Thank you for bringing this to our attention. We understand your concerns and sincerely apologize for any inconvenience this may have caused. Please rest assured that we are committed to resolving this matter quickly.

  
  Regarding the issue with your deductible, we want to assure you that you will absolutely receive your deductible back. We are currently reviewing the details of your case, and you will be reimbursed as soon as possible.
  If you have any further questions or if there is anything else we can do to assist you, please don't hesitate to reach out. We truly value your business and are here to support you.
  

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had recall work done on my vehicle where they had to pull done the headliner to replace wiring and they broke my passenger seat belt. So now the belt is no longer operatable, and they want 900 dollars to replace or to drive without a seat belt.

  Business Response

  Date: 11/08/2024

  Thank you for reaching out to us, and we truly appreciate your feedback. We understand your concerns regarding your recent service visit.
  After reviewing the details of your visit and the recall work performed, we would like to assure you that the recall repair we conducted was specifically for the sun visor and did not involve the seat belt in any way. 
  That being said, we value your satisfaction and would like to offer a resolution. As a gesture of goodwill, we are happy to cover the labor costs for the repair of your seat belt, provided you purchase the required part directly from us. This way, we can ensure the repair is done properly and that you are fully satisfied with our service.
  
  
  

  Customer Answer

  Date: 11/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  to assist us in bringing this matter to a close, we would like to know your view on the matter.]
  The seat belt was broken while the vehicle was in your possession, after picking up the vehicle after service and finding the seat belt not working, we immediately called to return to have it fixed.  Your did work on or around the belt because the plastic cover on the pier where the seat belt was removed and not put back properly.

   

  Regards,
  
  ****** ********

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this car in April 2024, Brand new with maybe 100 miles on it. At the time of purchase I was only allowed to drive the car around the lot, not out on the roads. So after everything was said and done, I get home, the car was not detailed, stickers were still on the car, and there was a bad CLUNKING sound coming from the passenger rear (struts or ??) sounded like it was broke or something. The paint is chipped away on rims as tho when putting tires on it they chipped the paint off. I did report this and they asked to bring the car back up and they would wash and detail the car, (big joke). they did nothing to it. I hit a ****** on the way home from work one day and had to get the car into body shop for repairs. That took almost 2-3 months because of it being a brand new car they had to wait for parts. Finally got the car back and called to make the appt for oil change and have them look at the CLUNKING sound and chips on the wheels. They said they found nothing and I had some items in the back of the car that was probably making that noise. NOOOO, it has been there since day one and I think I would know the difference. So my husband went to talk to the sales girl we got the car from and she then spoke with her manager and he called the wheel guy they use. He said we could bring it up in a couple weeks but we were responsible for this. We had never touched the wheels nor did we rotate the tires on a brand new car. Our sales girl was very rude and said to my husband, "what do you want me to do about it". Well a $40,000 car, you should do something since I reported it and it's brand new. She literally walked away from him and was saying stuff like "yeah ok".... I will never send another person there and further more I would like for someone to get back to me as I feel if there is something wrong with struts or braking system, I don't feel we should be responsible for replacing if it was like this from the start on day one.

  Business Response

  Date: 10/09/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience you have experienced regarding the diagnosis of your vehicle.

  I understand how concerning it can be when an issue persists after multiple evaluations. Please be assured that our team, including the technician and shop *******, has conducted thorough road tests and inspections to identify the root cause of the problem. We take such matters very seriously and aim to resolve your concerns in the most efficient and effective manner possible.

  That being said, we remain committed to resolving this issue for you. If you are still experiencing the same symptoms, we would like to schedule another visit at your earliest convenience.

  During this appointment, we will re-evaluate the situation and explore further diagnostic approaches, if necessary, to ensure the issue is properly addressed, along with taking a look at the wheels. We are happy to offer our ************* that picks up your vehicle and returns it to you.

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  If there is another service station I could take it to, that would be great. Everyone where I took it this past visit was very rude and acted like I was stupid. I have done so much mechanical work, my uncle was a mechanic all his life as was my grandfather and for them to treat me like I was stupid was inexcusable.  So I would like to go elsewhere and not the same kia **************************
  
  ***** & ******* ****

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 cadillac cts May 16,2024 I drove the car about two weeks and engine check engine light came on I take the car back to dealer they had no loaner car for me so I rented a car from enterprise for $48.00 for one day the next day I had to come back and get a loaner car they had my car for 2 weeks and said it was ready for pick up I get there and now the car wouldn't shift into gears so I drive all the way over there for nothing then they trouble shoot and told me it must be a fuse and they had my car for another 2 weeks and told me the ac was draining inside the car instead of outside they said it must be a fuse because my passenger door sill plate was not illuminating and the button on the trunk don't work either so while the car was there I told them about paint that was coming of the driver door where they must of put polish over til I washed the car. Then I spoke with Alex J**** the service manager she said bring the car in August 22nd to fix the door and I take it there and go to lock up my car and now the sun roof shade comes off track and told me it's going to cost 2,000 dollars I talked with Alex again and she said she will call me the week of the 26th still haven't heard from her I emailed the ceo of all c harper stores no reply I called and spoke with Cody he said he'll have Corrie call me back haven't heard from him I stopped down the dealership to try and trade the car and seen my car just sitting in the lot not touched at all paint still chipped of the door roofshade not fixed and I have to much negative equity if I trade the car in my payment will be 700.00 that I can't afford I would like to get a refund of my loan they gave me 3500.00 for the car I traded in to get the clunker I got now
  Please help me

  Business Response

  Date: 09/11/2024

  We truly appreciate your continued business with us and understand how frustrating vehicle repairs can be.

  After reviewing your current warranty, we’ve found that the sunshade repair unfortunately falls outside of its coverage. That said, we want to acknowledge that in June, we were happy to provide approximately $3,000 in goodwill repairs for your air conditioning issue, even though it wasn’t covered by the warranty.

  Additionally, when you brought the vehicle in for the sunshade, we provided a loaner vehicle at no cost.
  While we would love to be able to extend further goodwill, this repair would need to be addressed at your own expense.

  We also explored options to secure financing for a newer vehicle, but we understand that didn’t align with your current needs.