Business ProfileforPaul Davis Restoration

We entered into a contract with Paul Davis in mid January for them to complete the mitigation, packout and cleaning of our contents. From the beginning we were told the rebuild could not begin until 10-12 weeks until after the demo was completed. We were told the demo would only take 4-5 hours. It ended up taking 3.5 weeks. The job was not completed appropriately- our contractor who we had to hire privately who went walked in to multiple things that should have been done during the demolition and were not. I went by the property multiple times a day and each time the workers were taking breaks. The heat was turned off by the company so baseboards could be removed and no alternative heat source was being used so another pipe burst two weeks ago after brand new drywall was installed. Paul Davis reached out and said they would go look at the property, I even gave them the new contractors phone number and there has been no contact with him or myself to remedy this situation. They received a letter from me a week ago, and I have yet to hear from any of them. They billed me $54,000 to pack out and clean out contents when the contents aren’t even worth that. I could have replaced every item in my entire home for the amount they charged. They billed us approximately $15,000 for the demo and there were multiple things they didn’t do properly and flat out told our contractor they weren’t going to do them. My neighbor witnessed them multiple times only being there for 2 hours some days. Attached is my letter to all parties involved at the company. It has been an absolutely terrible experience doing business with them and they took advantage of a very difficult situation. We will definitely never be doing business with them again, nor would we ever refer our friends and family to them. What they have done to us is an absolute disgrace.