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Business Profile

Wheels

Wheel Collision Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issued occured on 9/18 - 9/28, We were to get a wheel repaired for $192 by WCC. The nature of the dispute is the damage they have caused to our original wheel by improperly repairing it, and not properly rectifying the situation as described below. They did refund the original $192, but in turn we have to buy a $700 wheel because they damaged our wheel.They have not tried to resolve the problem. I've copied and pasted a post I made on Social Media and  other outlets.  So everyone that comes to our shop knows we always do our best to provide quality repairs. After 10 plus years I recently had to find a new company to refinish damaged wheels. I found Wheel Collision Center in Bath and sent them our wheel to get repaired. Wheel Collision Center ended up improperly attempting to repair this wheel. They overcut the machine finish, which ended up damaging the wheel beyond repair. The pockets got smaller and the machine cut on the lip actually angled in instead of being straight. I expressed my concerns to ***** and he said he would get me another wheel. The other wheel arrived a few days later and once again was not a quality repaired wheel. The cutting process chipped the color in the pockets and was once again damaged beyond repair. ***** insists these are quality wheels, when you can obviously see in the photos they are not. After 2 attempts, and 1.5 Weeks of lost time we demanded they furnish us with a new wheel. He denied our request per the owner's direction. So now the vehicle owner had to incur the cost of a new wheel because they are incapable of performing quality repairs. That's not how you conduct business properly. They damaged a repairable wheel, they had 2 chances to make good and messed up, they owe a new wheel.

    Business Response

    Date: 11/04/2023

    Hi, we are very sorry that the wheel repair/refinish wasn't acceptable to you.  And, as you mentioned we have refunded your charges in full.

    Please note that a repaired and refinished wheel is not a new wheel; it is simply a (typically lower cost) alternative to purchasing a new wheel.  So, if you and/or your customer wants a new wheel vs. our repairing and reconditioning of your damaged wheel, we understand.  And, we did offer to help resolve your issue by discussing your wheel and our work with the insurance adjuster involved with this job, but you declined.

    Again, we are sorry for the problem, but repairs are only a substitute for replacing with new.  However, they are not new.  For example, when you repair a core in your shop, when it's done, it's not a new car, but a professionally repaired car.  For most customers this is satisfactory where they are not attempting to get a new car, but simply a repaired car that is similar to new condition at a lower cost than new.

Wheel Collision Center is NOT a BBB Accredited Business.

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