Customer ReviewsforVS Eyewear, Inc.

Zero customer service. Purchased prescription safety glasses that do not fit. Was told they were special order, no returns. Did not even offer me a store credit. $252 for glasses that I cannot wear. This is their business, and only business, sell glasses online. They’re are more options so please use this review as a warning.

We again thank you for the order! As stated in our previous conversation, we shipped you the exact product that you ordered and they are special made PRESCRIPTION glasses. The lenses cannot be used for anything else and get thrown away. We can issue a refund for the frames and if you wish offer a special price for a new pair of glasses. We certainly stand by our product line and if we make the mistake would rectify immediately, but we made up the exact specialty pair of glasses as per your request and they were made as exactly ordered.

Zero stars!!! Zero stars!!! Ok, for first. I ordered 2 pairs of glasses. One cheaper,($78.24.) Second pair was($234.00.) We paid separate shipping for each pair. Understanding the more expensive pair would take time. And also with the understanding the less expensive pair would arrive within 7 to ten days, per your website. After three and a half weeks we called your company and had discouragement. VS Eyewear explained that their lab was behind. And had not started production. At that time we asked for a refund. They blatantly denied the refund, saying lenses were in process and once they were in process there was no refund. Finally after five weeks of waiting. And listening to factitious and belittling responses from Mike D***** and Tara D*****. I received one pair of glasses (the cheaper ones.) That were to order. The more expensive ones were most definitely not! We ordered the same size for both. And recieved not that. This company is seething with incompetence. And knowing the arrogance of the owners of this company, and having the displeasure of concordance. I doubt that they have the ability to reconcile. If anyone has questions or concerns about my review. ************ ********** . I have all related correspondences and receipts. To fortify my anger towards VS Eyewear. Date of experience: June 17, 2023

Thanks again for the order and we are very sorry about the delay! If we came across arrogant in our answers we apologize for that, but we try our hardest to service to the best of our abilities each and every customer and we take pride in our customer care. This delivery was horrible, agreed, but we didn't have two separate orders, we had one order. The first order you placed on the 17th was a credit card decline. The other order was placed together and one of the items was a specialty frame with real glass lenses. Also you mentioned the sizing being different and that is true because the two frames that were ordered are different sizes. We ended up shipping the glasses overnight to save some of the delay as well, but again it was a poor delivery.

says order was shipped but tracking number doesnt show any activity poor company

Thanks again for the order for the replacement side shields. We received the order on August 2nd, and my supplier drop shipped it on August 4th via USPS Priority mail. Unfortunately the post office at times has issues and doesn't scan in the label and move the package along. I will issue a refund and you will receive the package in the next few days.