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Business Profile

Bus Services

Quigley Bus Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** finally called me back. She was not nice at all. She actually yelled at me some more. Actually made me feel worse about the situation. Told me her bus drivers had history of pulling kids by their backpack to see their name tags and also have forgotten kids on the bus. Told me I was badgering her because I had worries.When I confronted her about **** being rude and how there was another person in the background on our phone call saying hang up, hang up , ***** admitted that was her telling **** to hang up on me. I had asked **** to speak with a supervisor, why couldnt ***** take my call at that point ? Why was she telling **** to hang up on me ? Why did it take a whole week, after being told 24 hours for ***** to reach back out when she knew I wanted to speak with her ? ***** told me she was going to have **** call and apologize to me but that has not happened. Very unprofessional all around.  supposed to ask talk to ****** to cmf my daughter was on drivers roster but she still has yet to return my calls. I feel like ** being purposely ignored after being concerned why my daughter was not let off the bus, being lied to and yelled at by the staff. Multiple attempts were made to reach the supervisor, ***** and she is not answering my calls. I am extremely concerned over the treatment when my daughter will be riding their buses home from school. I am Not getting any answers nor assurance that my daughter will be safe going on forward. I am mostly upset about how I was talked to /yelled at by ****.

    Business Response

    Date: 10/02/2023

    Good afternoon, 

    Below is a recap of the incident that occurred sparking this compliant. 

    Bus ** 8/21/2023            

    In the afternoon on the ride home the driver of bus **  radioed in that he had a kindergarten student that didn’t know her last name and also there wasn’t a parent at the stop.  He asked the student her name and all she gave was her middle name.  The office staff advised him to return the student to their elementary school and the office staff called the secretary at ***  ******* Elementary to let her know what was happening.   This student was scheduled to be in the morning kindergarten class but before school started the mother requested that her child be changed to afternoon kindergarten.  This information didn’t get to the driver in time for school to start. 

    The secretary at *** ******* emailed the mother to explain what had happened.   I also  emailed the parent to let her know that I spoke with the driver and that going forward he was aware of the child’s first and last name.

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