Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Credentia Nurse Aide Credentialing Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCredentia Nurse Aide Credentialing Services

    Nursing

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 76 Customer Reviews

    Customer Complaints

    76 complaints closed in last 3 years

    26 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3 Bala Plz W Ste 400A, Bala Cynwyd, PA 19004-3481
    BBB File Opened:
    6/12/2017
    Business Management
    • Ms. Natacha Charles, Human Resources Manager
    Contact Information

    Principal

    • Ms. Natacha Charles, Human Resources Manager

    Customer Contact

    • Ms. Natacha Charles, Human Resources Manager

    Customer Complaints

    76 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my Certified Nursing Assistant Examination Boards on May 22, 2023 along with 15 other girls. On May 23, 2023, I received my written examination scores, which I passed. At this point, all of the girls had received both their written and skills examination scores and passed each. Since the test evaluator told me I should have had my results for each exam the day of, I called Credentia on May 25, 2023. The lady that I spoke with told me that they have submitted a Support Ticket, so I should be receiving my results that day and if I didn't, call again. However, the next day on May 26, 2023, I called Credential once again and she said it should take up to 72 hours because the test evaluator opened the support ticket, but hasn't published my results. She told me to wait a few more days after the 72 hours since Monday was Memorial Day. This brings us to today, which is Tuesday, May 30, 2023 with still no skills examination results. When I login to Credential, the skills examination still states that it is "Scheduled" while the written examination states "Completed." I feel confident that I passed and I would really appreciate receiving my score results.
    Read More

    Customer Reviews

    76 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa A

    1 star

    01/25/2024

    I have mailed out a letter of good standing request as a CNA in Pennsylvania to credentia 3 times to be sent to the massage board of Pennsylvania yet the massage board still have not received it! This is delaying my application for a temp license as a massage therapist so I can work!

    Local BBB

    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.