Complaints
This profile includes complaints for Proguard Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 54 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been going back and fourth for a week now with this warranty company. My car broke down 10/28/2022. I called progaurd 10/31/2022 to go over coverage and in network dealers that accept their contract amount. I was given vague information and was told to go online or to call the dealership and see if progaurd warranty was excepted which I did. #1 ******* in south hills Pa advised me that they accept the warranty. So I called Progaurd back in spoke to roadside assistance. They told me that they towed the car if they find an Network Tow company for them if not they wanted me to pay they was always asking for payment for stuff and I told them to get somebody that they will pay so they got somebody thats are covered under them. The car was dropped off at #1 ******* ********** they did a diagnostic test they found out that the campshaft was completely disintegrated. Progaurd said that the campshaft wasn’t covered. #1 ******* also discovered that the timing chain needed replaced which showing that it is a covered benefit underneath the progaurd warranty 3 now all of a sudden they’re asking me to pay an additional $50 out-of-pocket an hour for labor. This is completely absurd not only did I speak to a supervisor so called and they hung up now I’m just keep on going in a circle and losing out on my workday working longer days because I have to call the warranty company and the dealership all day. I still don’t have a rental or nothing like I’m just paying to get rides back-and-forth to work so I’m out and more money than I was to begin with anyway so why would I pay $50 more an hour and my deductible should only be $100. I wouldn’t recommend this company to my worst enemy this is a complete circus and they need more employees because the never answer you gotta call 5 times. If need be I can print out my call records as well.
Business Response
Date: 11/23/2022
November 23, 2022
To Whom It May Concern:Please accept the following as ProGuard Warranty's response to the above-referenced complaint.
A ProGuard representative reached out directly to the customer, and we believe all concerns are satisfied.
Attached, please find a call log which shows all calls made between ProGuard and *** *********** and/or his significant other, identified as *******, in our call logs. We believe the record shows ProGuard has been diligent in communicating with the customer(s).
If you have any other questions or concerns, please feel free to contact me directly.
Sincerely
Meghan L*********Compliance Manager
Customer Answer
Date: 11/28/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: the are lying as you can see I had to call them repeatedly and they also lied about coverage. I spoke to a couple people don't get me wrong but they don't covered what they promised and they are frauds. The company wanted me to move my car to someone cheaper.
Regards,
***** ***********
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