Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2024 I scheduled a viewing of property ****************************************************************** with agent *********************. This property was listed by ***********************. The property was listed at a rental price of $1,656. I liked the property and based upon the listed rental price of $1,656, ***** encouraged me to put in an application. I have screenshots of the listing showing this advertised price of $1,656. On July 12th I received a text congratulating me on being approved for the rental, along with a request to submit a deposit of $6,300 to cover first month's rent, last month's rent, and a security deposit. I contacted ********************* to inquire about this exorbitant amount, as the monthly rent listed was $1,656 and not $2,100. ***** advised that he contacted the realtor who told him that the monthly rent is $2,100 a month with 2 months of free rent, so you are only paying 10 months of rent. I find this to be a highly deceptive practice, especially if not disclosed upfront. I took time from work and home, applied and released sensitive personal information including a soft credit and background check, obligated an application fee of $39.95, all based on the listed rental price of $1,656, not $2,100. I would not have spent the time or money had this been disclosed upfront. ********************* agreed with me and suggested that I escalate this issue. After ***** complained to the realtor, the posting is now updated to reflect a blurb that states "price reflected on 2 months free 13 month lease". I am requesting a refund of my application fee and would like to file a complaint for deceptive practices carried out by ***********************, I have contacted him via email on two separate occasions and have not received a response.

  Business Response

  Date: 09/25/2024

  My name is ****** ********, I am the Broker of Record for Keller Williams Main Line.  We received the attached letter from the Better Business Bureau.  It appears that ***** filed a complaint against our brokerage.

  
  

  I would like to resolve this complaint, but it appears that I have missed the 10-day window to respond to this complaint.  The BBB website marks this complaint as being "closed" as of 8/24/2024, due to failure to respond.

  
  

  
  

  If we can remove / resolve this complaint, then I can authorize a refund of the $40, which was ******* desired outcome, per the complaint she filed.

  
  

  
  

  ***** - I apologize for your experience with your rental application.  Please understand that real estate agents are independent contractors, so your complaint really should have been filed against "*** ********", and not against "KW Main Line".  

  
  

  Having said that, I wish you had contacted the *********************** or instructed ***** ***** to make a supervisor aware of the issue ... because we have a supervisory staff which would have easily resolved this matter and issued a refund immediately after this experience took place.  It is unfortunate that I was not made aware of this issue until I received the BBB Complaint via snail mail.

  
  

  
  

  
  

  Please let me know if there is a way to remove / resolve the BBB complaint.

  
  

  -******

  Customer Answer

  Date: 09/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22036428
  
  I am rejecting this response because: I am being asked to remove a complaint in exchange for the refund I was requesting several months ago. I never received a single response from either party involved. The business is suddenly questioning me about the complaint after the case was closed due to unresponsiveness. 
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/19/2024

  The e-check for $40 was sent to ***** ******** today.  Proof of payment is attached.  Again, this is a PDF of a check, which can be printed, endorsed, and deposited like any normal check.

  
  

  
  

  -******

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed Keller Williams of ******************** to find financially qualified tenants for my apartments. Out of the five that were paid for and placed, four have been a problem. it seem that only one of the 5 place were financially qualified to get the apartment they were placed in by KW. one tenant had to go immediately, apartment 9# never qualified and has only been working a part time job that only pays her $400.00+ a week. She has not paid rent in 6 months. Tenant in apartment 1 is not financially qualified and seems to have a drug habit that other tenants have complained about the smell. Its a no smoke building. The forth tenant Struggles and needs help from parents to pay rent, yet they were not made a co-signer. When I complain to *********************, who is extremely likable, he tells me to get a lawyer. I explain that I should not have to pay for his mistake. Eviction is extremly costly in ************. I am over $9000.00 in the rears because of unscreened and financially unqualified tenants being place in my building by Keller Williams of the Main Line, Ardmore ** 19003.I paid to get good tenants and got nightmare all over again using a professional rental real estate management agency. I could understand if they were screened properly and thoroughly, qualified financially and just aren't paying, then it would be my burden. That is not the case. In a hast to get paid commissions of over $1,000.00 for each tenant, the job was not done properly, and now I am stuck with bad tenants and a loss of revenue and I can not afford another lawyer.