ComplaintsforMartin Main Line Honda

• Initial Complaint

  09/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a Honda from them 3 or 4 years ago. I moved from Pennsylvania to Florida in April 2022. The car died on me during the move. I sold the car in June 2022. I've notified them about a half dozen times that the car broke down on me, I moved out of state, I sold it, and they need to remove me from their mailing list. They have disregarded my requests. On September 24, 2022, they emailed me another form letter to service my former car.

  Business response

  10/13/2022

  October 5, 2022 
  

  Dear *******: 
  

  This letter is in response to *** ********'s coorespondence to your office. As of this writing, all solicitation have been removed from both Sales and Service. 
  Should you have any further questions, please to not hesitate to contact us. 
  

  Best regards, 
  William *. C*** 

  
  

  Customer response

  10/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Main Line Honda, Ardmore, PA *******, on Friday 7/1/22 for the 4th of July sale that was advertised. The vehicle I purchased I noticed it didn’t have certain safety features (2019 Honda ****** Sport 1.5) so within 15 hours of purchasing the vehicle, I called the sales representative that assisted me in the sale and she said she would speak to her manager and return my call, serval hours later I went there in person and asked to speak with the general manager and he would not come out and speak to me. I was told by the sales representative I had to trade in this car no matter what and that they will not take the sale back. I explained that I wanted to preorder a 2022 Honda ****** Sport 2.0 (that they did not have in stock) since it has the safety features and was told absolutely not that I would have to trade in a car that I haven’t owned for 24 hours. When I returned home so upset and looked at my paperwork I realized my date of birth is incorrect in a lot of places on all the paperwork. No one has contacted me to update this information which is concerning since it has been serval days. I am also concerned with the lack of customer service that they provided me with during my car, did not care that I was not happy with the purchase, they did not try to resolve my issue and there was no empathy, I am so discouraged I do not want to ever go back there even to get my car serviced. I am almost 70 years old and this was a purchase I was making for my grandson to drive to college next month. We believe we were taken advantage of is this situation.

  Business response

  08/31/2022

  August 30, 2022 
  
  Dear *******: 
  

  This letter is in response to **** ***********'s coorespondence with your office. Attached please note the signed contract and accompanying paperwork that reflects *** ***********'s agreement to purchase her 2019 Accord. After she contacted the dealership that she wanted another vehicled in its place, the dealership offered to resolve her issue and take the car back in trade with its value applied any future purchase. That offer still stands. 
  

  Should you have any further questions, please to not hesitate to contact us. 
  

  Best regards, 
  
  William *. C

  Customer response

  08/31/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Honda states it will take a car back in 3 days after purchase. I have shared that document with BBB. We tried to do that in less than 24 hours. Trade in means loss value of the car. The general manager wouldn’t even have a conversation with me. I do not want to trade in the car. I want Honda to honor its 3 day return policy. Dragging out this process devalues the car. I don’t understand how the dealership won’t stand by the Honda policy. I want to return the car for a full reimbursement and have Honda stand by the 3 day policy. I have attached the Honda policy. I feel like I’m am being targeted because I am a senior citizen. 
  
  Regards,
  
  *******************************
  

  Business response

  09/28/2022

  September 26, 2021 
  

  Dear *******: 
  

  This letter is in response to **** ***********'s coorespondence with your office. Honda Certfied Vehicles come with a 3-day exchange policy that allows the customer to exchange the vehicle purchased for another Honda Certified Pre-Owned vehicle in the dealer's inventory. It is not a return policy, nor does it provide for an exchange toward a new vehicle purchase or pre- order. 
  

  Should you have any further questions, please to not hesitate to contact us. 
  

  Best regards, 
  William C

• Initial Complaint

  06/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello. I purchased a 2022 Honda ******* from Main Line Honda on 5/12/2022. I was never shown the agreed upon price of the car. So, we never agreed upon a number. The window sticker is $26,700 the contract shows a agreed upon price of $30,431.17 number. This is a dealer mark-up? Wow, what a mark-up, my vechicle is a leased car, not a financed car. This is very sneaky business dealings, imaging how many people do not agree upon the purchase price they never saw. So, they owe me my $3,731.17 back, right? I spoke to Honda Finance, they told me the dealer must resolve this non agreed to price. PLEASE HELP ME RECOVER THE MONEY THEY HIDE FROM ME.

  Customer response

  07/06/2022

  Hello,

  I have not heard from Main Line Honda. No response yet.

  Thank you for your email. I look forward to the next step.

  Best, 

  *********************

  Business response

  07/08/2022

  July 1, 2022 
  

  Dear *******: 
  

  This letter is in response to **** ******'s coorespondence to your office dated 5/12/2022. The Lease Agreement does not set any pricing and was not changed in any way.

  Furthermore, the price paid for the vehicle represents the market price at that time, and the signed contract and accompanying paperwork reflects *** ******'s agreement to the same. 
  

  Should you have any further questions, please to not hesitate to contact us. 
  

  Best regards, 
  William ** C*** 
  

  
  

• Initial Complaint

  05/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Tuesday, May 3, 2022 I purchased a 2018 Honda ***** ***** from Martin Main Line Honda. I informed the sales representative that I had already secured financing through my bank and presented him with the auto-draft check in the amount of $40000. I was asked about another sales rep if I would like to submit an application for financing through the dealership. I told the rep, no. I gave the auto draft to the Roman T***** who took the check back to financing department. He then told me I would need to provide my drivers license and sign the paperwork to begin the purchase. I asked Mr. T***** to confirm that my credit was not being ran. He assured me it was not. When I went back to meet with David B*********, Business Manager, I was told a different rate than what my loan officer at the bank gave me. I asked again about the autodraft and was shown a computer screen with my bank information and given an explanation of the rate increase. His exact words were that "sometimes the loan officer at the bank gives a soft rate but it's the finance department of the bank that gives the correct rate". He said that he did not need the autodraft that I presented. I also requested the amount that I would need to pay out of pocket for taxes and other fees after the $40,000 was considered, He told me that I would not need to pay anything but could give a downpayment in whatever amount I chose. Friday, May 5, 2022 I contacted my bank and was told that my financing was not through them but through an indirect lending process. I immediately emailed the dealer with my concerns about them running my credit and was told by Roman T**** that "it was no big deal". On Monday, May 9, 2022 I contacted my bank to get clarity and was told by the loan officer that the dealer did indeed run my credit and financed my vehicle through in indirect lending process instead of through ********** Credit Union directly. I've included copies of email correspondence and the autodraft that I presented at tim 

  Business response

  07/08/2022

  July 1, 2022 
  Dear *******: 
  This letter is in response to ******* ******'s coorespondence to your oflice. Martin Main Line Honda is a direct lender of ******* Credit Union. The reason for the change in interest rate is due to the terms of the loan being changed. Specifically the term was increased from 75 months 10 84 month. Extending the term resulted in the credit union increasing the rate. Furthermore, *** ******'s acceptance of these terms are reflected in her acknowledgement in signing the attached contracts that specifically state the same. 
  Should you have any further questions, please to not hesitate to contact us. 
  Best regards, 
  William E. C

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an extended warranty when I purchase a vehicle from the dealership 1499$.. I no longer Have the vehicle so I went to the dealership to get the extended warranty cancel at a prorated price. The dealership refuse to cancel my extended warranty. I have called the finance manager emailed him and even went up to the dealership myself in person they still refuse to cancel the extended warranty. I need help

  Business response

  02/07/2022

  Attached is all the paperwork that I have for ******** cancelling his contract. He emailed the Finance Manager on the 7th of January and his service contract and GAP were cancelled on the 10th of January. The warranty company sent me the statement the 1st of February so I was able to write the check for Terrence Woods today and will mail it out.
  
  Thank you, 
  
  Marykate M***** 
  
  Martin Mainline Honda
  
  123 E Lancaster Ave
  
  Ardmore PA 19003

• Initial Complaint

  12/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Monday, November 15, 2021, I made a deal with Martin Main Line Honda's car salesman, Tahir B******, for a new, gray, Honda **** AWD EX 2022 for $36,179. My credit score was run, and my credit card was swiped for the $1,000 car deposit. I didn't sign or receive any paperwork Monday. Tahir sent me text message images of the deposit receipt and the outline of all the charges and the total price of the vehicle purchase on Tuesday. On November 18, 2021, Tahir called me and said he received a VIN number for my car and asked me to come and sign the contract and bring my payment. On November 20, 2021, I brought a cashier's check for $20,000 and signed the contracts with the VIN number for my car, but the car was not at the dealership. Tahir started calling me with updates and said that my car would be delivered Thanksgiving week. On the following Tuesday, after trying to contact Tahir multiple times, he said that the reason why my car hadn't arrived yet was because the transportation company reported snow. The new day was now Friday, December 3, 2021. Since then, I've been calling to find out where my vehicle is. On December 10, 2021, I reached out to Honda corporate to find out where my vehicle is and made a case with them. I was told that the dealership handles the transportation. I then called the dealership, and the receptionist told me that my car is three days past due. After going back and forth with the dealership and Honda corporate, the dealership connected me with Joe S*******, sales manager, and I was enticed by Joe to call the ******** Transportation company and pretend I was calling from the dealership to get an update. The transportation company informed me through the VIN number that there is a hold code on the car and that only the dealership can explain. After going back and forth with the dealership and corporate again, Joe claimed that he emailed the one representative that could find out more information. There has been no response yet and still no car.

  Business response

  01/12/2022

  January 11, 2022 

  Dear *** *****: 
  

  I am writing regarding *** *******'s email to your office dated 12/22/2021. Martin Main Line Honda is a franchisee of American Honda. As a result, Martin has no control whatsoever over the transportation of new Honda vehicles to the dealership. Any related delays are the responsibility of American Honda and the transportation company they contract with to deliver vehicles. While I can clearly understand *** *******'s frustrations, rest assured that there is nothing more Martin would like to do than to deliver every vehicle in a timely manner. Unfortunately, this was possible for acts beyond our control and as a result we mutually agreed to refund *** *******'s deposit and unwind the pending transaction. 
  Should you have any further questions, please let me know. 
  

  Best regards, 
  William C

• Initial Complaint

  07/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My issue is with a car dealership. My car was taken to Martin Mainline to be serviced for an acceleration issue. I was told by **** we only needed regular maintenance which I paid $700 for. 2.5 weeks later the vehicle started leaking an excessive amount of oil and some of the oil was very dark which was odd considering we just had an oil change as part of the services I paid. The vehicle also started smoking and making a loud knocking sound. My husband ended up having to put more oil in the vehicle and change the oil pain. My issue is now After taking the vehicle back to Martin Mainline Honda they are saying we need a new engine which will cost around 6k!!! They had the vehicle last and are not taking any responsibility for the engine ssue. I believe they added to much oil to the vehicle which caused issues with the engine and they should cover the cost to get it fixed. Furthermore they never fixed the original acceleration issues and all of my emails and calls about it was ignored

  Customer response

  08/03/2021

  I was able to get in contact with management and we are working together. You can disregard this complaint. Thank you for responding mad apologies for the inconvenience.
  
  *******************
  

  
  

  Business response

  08/04/2021

  June 30, 2021 
  

  Dear *******: 
  

  This letter is in response to *** *******'s email to your office. 

  I spoke with *** ******* and her husband yesterday at length along with Martin's Service Manager. The Dealership's position remains the same as was discussed June 29, 2021. More specifically, the nature of the damage and the specific factors that led to the engine deteriorating were due to lack of oil prior to visiting Martin as a result of either lack of timely servicing (Martin last serviced the vehicle in 2017) or improper servicing, or possibly a combination of both factors. As a result, the damage was pre-existing and the Martin had no way of determing the same at the time of the service referenced. We are currently working with the *******s to determine the most cost effective way to get their vehicle repaired. 

  Should you have any further questions, please to not hesitate to contact us. 
  

  Best regards, 
  William C. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩